Special offer

You Want to Preview My Home? Buzz off, Ebert.

By
Real Estate Agent with Homesmart

 

Previewing a Scottsdale HomeI have seen my share of thumbs down houses over the years.  It’s a sad truth, but for every summer blockbuster, there is a Real Estate Gigli.  Properties that look so promising in the MLS trailer fall flat despite the star-studded cast.  Granite counter tops, stainless steel appliances, new carpet, manicured back yard … a quick read-through of the script tells you that the home should be a smash hit.  Only when you see it on the big screen do you realize that the photos omitted the faux oak paneling throughout the entire downstairs, or the sunken conversation pit in the living room.  You never know where Rosemary’s Baby may be lurking behind the pleasing marketing facade that a savvy listing agent has erected to entice showings.

Enter the Real Estate sneak preview.

Knowing all too well that I am performing preliminary recon, sellers will occasionally grill me as to my intentions when I arrive for a preview appointment.  As I circumnavigate the home, they give me the unabashed hairy eyeball treatment reserved for ex-cons, Realtors, bankers, lawyers and ill-mannered guests who don’t sit on the plastic.  Believe it or not, though, the preview does not merely serve as an arbiter of a buyer agent’s pass/fail verdict.  It is a crash course in product awareness.

To those who would disallow Realtor previews because they anticipate the reports will discourage potential buyers from viewing the home, allow me first to offer a mild rebuke, and then to assuage your fears.  First, disallowing preview appointments will have the opposite than desired effect.  Like the producer of straight to DVD smut who would sooner pay a personal assistant a livable wage than allow an advance screening for critics, you are telling wily Real Estate agents that the house is a total clunker if you won’t let them in for a quick peek prior to an actual buyer showing.  Thou doth protest too much, Ed Wood.

Moreover, you do you and your home a disservice by limiting Realtor previews.  Salesmanship requires a deft touch.  It is just not that easy to sell what one hasn’t seen.  When I come through with my client, you want me to focus on the features with which I became acquainted during the preview rather than blundering about blindly.  Knowing what specific hot buttons light my buyer up, all parties are best served if I have direct, first-hand knowledge of such.  You know, the stuff that doesn't necessarily make it into the MLS.

Is the second bedroom close enough to the master to make a suitable nursery?

Is the kitchen open to the family room or a candidate for expansion?

Is the yard private, but not overwhelming?

Worst case scenario?  The home is not a fit for my clients, and I save everyone time.  Surely you don’t want any more strangers stomping around your home than absolutely necessary, especially if there is zero chance that the property will work for them.  To boot, I just might remember your house as a possible fit for the next buyer I meet.

Want to sell your house?  Heed the marquee:

Coming soon … to a home near you … Realtor Paul Slaybaugh!

Pretty please, let him in.

Originally posted at the Scottsdale Property Shop

 

Comments(61)

Brad Rachielles
CENTURY 21 Peak, Ca BRE# 01489453 - Upland, CA
REALTOR, CDPE, Upland, CA

Paul, Another post right on target. Thanks!

Jul 24, 2010 09:07 AM
Jenna Dixon
Momentum Real Estate Group LLC - Marietta, GA
55 & Over | New Constructions | Horse Farms

Paul, what a great way to approach the dreaded previewing agent.  Love your writing style.  If it wasn't already a feature I would have clicked that little button myself!  I subscribe!

Jul 24, 2010 10:07 AM
Dan and Amy Schuman
Howard Hanna Real Estate Services - Solon, OH
Luxury Home Specialists

Previewing is an important service a good buyer's agent should offer their clients. We like to screen homes for our buyers so we don't waste their time. There are also times when a home looks much better in person than on line and previewing will uncover a great opportunity. I don't remember reading a post on this topic in the past, so very nice job, Paul, and well-written.

Jul 24, 2010 10:33 AM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

It makes no sense to limit Realtor previews.  Either the home will be right or it won't, but if you don't get in, you'll never know.

Jul 24, 2010 10:34 AM
Jody Keating
Jody Keating Connective Realty,LLC, Bryan/College Station,TX - Bryan, TX
Broker/MM/Realtor, Bryan / College Station, TX

Paul, my first thought, when was I first saw you pop up on my subscriber list, was here we go again! A bunch of milarky thet requires a lost of patience to get through.

But on this point I actually agree with you......shocking to myself, I know!

We can spin words, we can twist words, but the bottom line is sales. Without the buyers preview I would not have had the sales I do.

I may not perceive a property to be right for a buyer and I may go through it with them with my jaw dropped, not at the listed amenities but at the undeclared deficiencies, that if I was prepared I could have covered, excluded or otherwise decorated.

Without a buyers preview I am resorted to depending on a bunch of HBSC babble to unsubstantiate a situation that I would otherwise have been totally prepared for.

You make a valid point, even though your eloquent way is an uncommon one.  

Jul 24, 2010 11:09 AM
Robert Slick
Beach and River Homes - Georgetown, SC
NRBA, RDCPro, Trident/CCAR MLS

Nicely written! Previews are good and should be encouraged.

Jul 24, 2010 12:02 PM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I see absolutely NO distinction between an agent with or without a client viewing any of my listings -- and I let my seller-client know at the get-go. Just like an agent may be with 'non-buyers' (one never really knows), an unaccompanied agent may have a number of qualified buyer prospects who may tour the home -- or write on it subject to!

In that sense, homeowners should WELCOME agent previews. It's less wear and tear on their time and the house! 1 agent = infinite number of prospects. But only 2 feet walkin' thru! :)

Jul 24, 2010 12:18 PM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Previewing is just another arrow for our quiver. Just about every time I set up an appointment with the listing office, the secretary reacts as if I threw glass of ice water thru the phone when I say "preview". It's pretty comical. Maybe I'm the only one doing it? Who knows. One thing I do know though, is that once I get passed the homeowners curiosity of why i'm there, they love to tell me everything about the home, from how long they've been there to why they're moving. Sometimes the stories are fascinating, sometimes you can tell they're trying to sell a salesperson, but always you come away with something good. Preview. You'll always learn something.

Jul 24, 2010 12:24 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Paul,

Agents may not like it, even though  it is surprising to  me, but previewing is good business, and I respect agents who do it.

Jul 24, 2010 12:27 PM
John Howard
Century 21 LeMac Realty - Mountain Home, AR
GRI, Mountain Home, Arkansas 870-404-3614

Paul,  A great post...Feel free to pre-view any of my listings...Have a Great Weekend!

Jul 24, 2010 01:04 PM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

Nobody does broker opens anymore - I wish they did, makes it so easy to preview.  Especially important in a foreclosure market - you really might step in something.

Also good in case you do write an offer - if the seller met you at the preview, he just might like you and receive your offer with your bright shiny face in mind.

Jul 24, 2010 02:24 PM
Sylvia Barry
Coldwell Banker Previews International (#1 Marin_Sonoma_San Francisco_North_Bay) - San Rafael, CA
Marin and Sonoma Real Estate Leading Expert

I think Preview by a Realtor provides me (the listing agent) with a great opportunity to talk to the selling agent about features that the flyers or MLS can not list - such as that beautiful pond in the backyard, the great hiking trail just down street, the horse trails just beyond.....  Then they can help me sell the house to their clients better.

Jul 24, 2010 02:28 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

I know that I have had some that invited me to preview when I didn't even have a client that was right for the property... others seem to want a set of bank statements from the buyer before allowing an appointment to show. 

For some clients I HAVE to preview.  Others it would be impossible to do accurately.  So, I just go with it...  And sometimes I find myself looking for the client that fits a cool house.

Jul 24, 2010 03:07 PM
Pam Dent
Gayle Harvey Real Estate, Inc. - Charlottesville, VA
REALTOR® - Charlottesville Virginia Homes / Horse

Paul - I hate it when homeowners make you feel like you are inconveniencing them because you want to preview.  More need to realize that our time is valuable, we are not just driving around looking at homes for amusement.  Yes sometimes I will gong the home for this particular client, but I will have a better chance of thinking of it for another client.  also if I have seen a home and recognize all of its good features I can "sell" it better.

Jul 25, 2010 01:37 AM
Nick Bastian
Realty Executives - Tempe, AZ
Real Estate Agent - Tempe

Are you kidding me? I wouldn't let that Slaybaugh guy in without witnesses.... Have you heard about what he carries around in his car?

 

Paul, please delete comment after review. I couldn't resist... :)

Jul 25, 2010 03:36 AM
Paul Slaybaugh
Homesmart - Scottsdale, AZ
Scottsdale, AZ Real Estate

Damn you, Bastian!  Hard enough to sneak up on a house with all the thump, thump, thumping coming from the trunk without you sounding the alarm.

Jul 25, 2010 04:08 AM
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Paul, 

Previewing is key.  Great to know your market and what is best for your clients.  Have had some disasterous previews, that I am SO VERY HAPPY my clients were not there with me!  

All the best, Michelle

Jul 25, 2010 05:35 AM
Michael O'Donnell
Berkshire Hathaway Home Services Arizona Properties - Scottsdale, AZ
GRI, ePRO, Accessible Homes

Paul,

I guess the comments about office and brokers' tours and open houses speak to a different market than the one we are in: with the Phoenix Metro Area covering over a 1000 square miles, with over 3.5 million people and about 50,000 homes listed in the MLS at any given time, these tours don't really show us "the inventory". (and what about that shadow inventory of 70,000+ REOs here in the valley that we keep hearing about?)

If your listing fits my buyers preliminary description of what they want...and it might be "the house" and I haven't seen it, where is the harm in my highlighting it after you let me preview.  I thought we were in the business of connecting people with homes. My bad.

Jul 25, 2010 05:49 AM
Paul Slaybaugh
Homesmart - Scottsdale, AZ
Scottsdale, AZ Real Estate

The REOs and short sales alone make any chance at staying atop the market via tour or broker open an impossibility, Michael.  REO agents with 70 bank listings aren't really prone to going that extra mile, especially if the bank prices them to get 10 offers the first weekend on the market.  Just different practices for different markets.  I'd love to be able to see virtually every home on the market via the methods other areas use, but with a metropolitan area with the numbers you mentioned (and one that has followed the sprawling growth pattern of LA), it's an impossibility.

Jul 25, 2010 06:30 AM
Brent Wells
The LivingWell Team - Prosper, TX
Dallas - Fort Worth

Paul:

I love previews on my listings, it lets my sellers see activity and get good feedback from industry professionals. I also try to preview homes around a new potential listing. It all works out in the long run where everyone wins.

Jul 26, 2010 04:38 AM