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Doing Business By Referral--I take a slightly different approach

By
Services for Real Estate Pros with Topkins & Bevans-etopkins@topbev.com

I have been a member of several networking groups duting my career. I also networked way before the term netwroking was in vogue. I have reasonably complete records as to where my business comes from. Alsmost 80% of my business comes on a referral basis.

But ulnlike some of the posts I have seen on Activerain lately, I rarely, if ever, actually ask for a referral. That is to say, I agree with the recent post where the writer says that it starts to gnaw onpeople if you are constantly asking them to refer business to you.

I get most of my referrals the hard way, I earn them, and, so do most of you, I would expect. These are my tried and true methods of getting referrals:

     1. I try to treat each client, and each deal, as if it is the only project or person I am working on. I conscientiously turn off my cellphone during a closing. When I am meeting with clients, I tell m,y admin to hold all calls except emergency calls from my family members. That tells the client that he or she is the only matter that is important to me at the present time.

     2. i really do follow up with client after a closing or the completion of an estate plan. I call; I write. if I get documents or articles that I think are of interest, I send them along. I tell them when there have been two years since they finished their estate plans. Do they want to update?

     3. I give as many referrals as I can to other qualified professionals. This helps in two ways: a. it builts up a sense of gratitude that often is reciprocated with referring business and b. it demonstrates that I am making extra effort to care and feed my clients by furnishing them with qualified people who can help them.

To me, getting referrals is a natural outgrowth of furnishing good and consistent service. That is what I try to do each and every time I come to the plate, and the referral results indicate that my approachis working.

 

Holly Weatherwax
Associate Broker, Momentum Realty - Reston, VA
A Great Real Estate Experience

Elliott, I like your approach. I have resisted traditional networking groups because the concept that you 'earn' your referrals just by being part of a group has always felt wrong to me. Networking comes in many shapes and forms and as you say, a referral must be earned.

Jul 31, 2010 01:35 AM
The Jeff Rickert Team
RE/MAX Property Specialists - Pocono Lake, PA
Poconos - RSPS - The Jeff Rickert Team

Thanks for the post.

Our referrals continues to grow as time goes by.

We do alot of similar things as well.

Since texting is the new wave we will send out a text on holiday etc...

Have a good day.

Jul 31, 2010 01:37 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I can see your personal touch stamped all over your post !!!!

Jul 31, 2010 01:47 AM
Pat O'Reilly
RE/MAX..214-289-6176 Irving and all of Dallas Fort Worth - Irving, TX

There is a line you have to walk. I believe you can ask in a way that is not gnawing on them...

Jul 31, 2010 01:52 AM
Song San
Coldwell Banker Dynasty - Rosemead, CA
Broker, MBA

  Elliott, you are right. It is said that it might take a long time to earn the trust and respect of clients but only a few minutes to lose it. I hate it when I am with other agents and when their phones ring, they pick it up and tell the other people to wait even though they might be getting a sales call. That is why I always put my phone to low vibrate or silent when I am at meetings or with clients because I want to give them my full attention.

Aug 01, 2010 06:43 PM