We checked the BBB's website today and noted that we have an A+ rating. That is nice!
I have to admit that we do have complaints. Tenants about getting declined a rental and about deposit refunds. Owners that don't want to pay bills also come up.
I do review every complaint and most of them are situations where the expectations of the client are no where near what we are able to provide.
Property management is a dynamic business with lots of interaction and money being spent. I often remind myself that we in a people business more than a property business. Because we are a middle man messenger, we often are not in control of the final outcome.
It is a challenge, but it is my choice to be in it. The grass in not greener over there, it is just different grass.