We checked the BBB's website today and noted that we have an A+ rating. That is nice!
I have to admit that we do have complaints. Tenants about getting declined a rental and about deposit refunds. Owners that don't want to pay bills also come up.
I do review every complaint and most of them are situations where the expectations of the client are no where near what we are able to provide.
Property management is a dynamic business with lots of interaction and money being spent. I often remind myself that we in a people business more than a property business. Because we are a middle man messenger, we often are not in control of the final outcome.
It is a challenge, but it is my choice to be in it. The grass in not greener over there, it is just different grass.
Robert A. Machado, CPM, MPM
HomePointe Property Management
Sacramento, Yolo, El Dorado, and Place Counties
We manage residential and commercial property.
916-429-1205 x 105