Motivational Power Quote

 

Quality is in the Eye of The Beholder

"Quality in service or product

is not what you put into it.

It is what the client or customer gets out of it."

Peter Ducker, author and management consultant

  

As I see it. . . . . . . .

Quality is in the eye of the beholder  

The client or customers determines the quality of our service or product and if it meets or exceeds their expectations.  

Customers today are more knowledgeable and have a better understanding of what they want and expect. As a result they are more demanding then in the past and want a higher level of quality delivered to them.   

They are willing to pay a premium for quality that exceeds their expectations.   

Customers will determine if your service or product meets or exceeds their expectations and provides them a defined quality. If the quality does not meet the expectations of an existing customer they will not longer do business with us.   

By understanding the customer's expectations we know what we will have to deliver to satisfy their needs and to build a professional relationship with them. If we are not able meet their expectations of quality they will simply will not buy or use our product or service.   

Build the quality of your service and product to exceed the client or customers expectations. When we exceed the customer's we create loyal customer's.    

©2010 Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

 
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6 Comments on Quality is in the Eye of The Beholder

AUG
11
2010
381,744 Points 8 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

I like that quote. It is certainly a good thought on quality and what the customer perceives.
10:52pm • #1
196,286 Points 9 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Lou have I told you lately that I love you? You know what I mean. You always make my day and know just what to say. I often can be heard stating, " It doesn't matter what YOU think you said, only what THEY think you said". Yours is a great quote and I will be sharing it! Thanks so much! Paige
11:02pm • #2
238,128 Points 6 Featured Posts Called Shot Master

Lou: While this is true, hopefully the client's expectations are reasonable and their need fulfillment falls within the realm of ethically responsible behavior on the part of their agent.
11:17pm • #3
AUG
12
2010
561,272 Points 17 Featured Posts Called Shot Master

Excellent quote and great way to start the day.
7:14am • #4
1,133,544 Points 151 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I love Peter Drucker.  Great quote.  We all need to keep our eye on the customer.
9:46am • #5
AUG
13
2010
1,738,060 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Lou,

This is very true. We may think that something is top notch, but it has to connect with the customer. :)

Steve
8:58pm • #6


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