Motivational Power Quote
Quality is in the Eye of The Beholder
"Quality in service or product
is not what you put into it.
It is what the client or customer gets out of it."
Peter Ducker, author and management consultant
As I see it. . . . . . . .
Quality is in the eye of the beholder
The client or customers determines the quality of our service or product and if it meets or exceeds their expectations.
Customers today are more knowledgeable and have a better understanding of what they want and expect. As a result they are more demanding then in the past and want a higher level of quality delivered to them.
They are willing to pay a premium for quality that exceeds their expectations.
Customers will determine if your service or product meets or exceeds their expectations and provides them a defined quality. If the quality does not meet the expectations of an existing customer they will not longer do business with us.
By understanding the customer's expectations we know what we will have to deliver to satisfy their needs and to build a professional relationship with them. If we are not able meet their expectations of quality they will simply will not buy or use our product or service.
Build the quality of your service and product to exceed the client or customers expectations. When we exceed the customer's we create loyal customer's.
©2010 Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author