As an attorney who also practices real estate buyer agency, I sometimes chuckle when I read the latest risk management advice proffered by our trade association, the National Association of Realtors (NAR).  The latest advice from NAR, which stems from a recent case in Texas, is "Don't Volunteer Information."

A good summary of the facts of the case can be found here.  The case, Coldwell Banker Whiteside Associates v. Ryan Equity Partners, Ltd., 181 S.W. 3d 879 (Dallas, 2006) involved the purchaser of a multi-family housing complex suing its real estate broker after the purchaser discovered that the property it purchased did not have the legal right to exist for the purpose of multi-family housing use.  Does this sound like a problem?  You bet it does.  The purchaser was forced to tear down the apartment building complex because the zoning had previously been changed to prohibit the existing non-conforming use.

The Court dismissed the purchaser's claims that Coldwell Banker failed to disclose material defects in the property known to broker, which it was required to do under the brokerage agreement between the parties, holding that zoning laws did not cause or result from physical defects or imperfections in the property, but merely regulated the use of the property.    

However, the Court held that Coldwell Banker breached the brokerage agreement between the parties when it misrepresented to the Purchaser that the property was a "legal non-conforming use" which was "grandfathered" so as to permit its continued use as an apartment complex.  The Court held that while Coldwell Banker had no duty to identify the effects of the existing zoning regulations on the use of the property, once they undertook that duty, they had the obligation to do so correctly.

This leads us to NAR's advice: don't volunteer information.  If that advice were followed in the present case, Coldwell Banker may very well have managed to escape liability.  Whether or not the Purchaser would have been any better off is certainly subject to debate.

The bottom line is that if I am hiring a broker to find help me find suitable properties, I would expect more from that broker than to simply not volunteer information which may be critical to my purchase decision.  How about actually contacting the zoning department for the municipality in question to confirm that the existing use will be permitted under current zoning?  How about obtaining a warranty from the Seller that the existing use can be continued under the current zoning regulations?  How about recommending that the Purchaser consult with a real estate attorney, who is a trained professional, to determine what effects zoning regulations may have on the Purchaser's intended use of the property and specifically to confirm that the existing use can continue?

There are absolute bare minimum legal standards, and then there are higher standards of professional representation.  If you are looking to avoid any potential liabilities when it comes to the practice of real estate, then perhaps you should take NAR's advice and "Don't Volunteer Information."  However, if you are interested in actually representing your clients, and protecting their best interests, then perhaps you should think about the level of due diligence necessary to help ensure a positive outcome in every transaction.  By carefully evaluating the potential risks present in each particular transaction, you can identify those issues for which  advice and consultation from industry professionals (such as attorneys, engineers, surveyors, environmental consultants, builders, inspectors, etc.) may be warranted.  Be proactive.  Don't stick your head in the sand when it comes to problems you may face when representing a client.      

DISCLAIMER: The information contained herein is not intended as and should not be construed as legal advice.  An attorney should be consulted for legal advice regarding any specific real estate related questions or issues you may have.       

 

 

         

 

 

 

19 Comments on Don't Volunteer Information to Prospective Buyer - NAR Legal Update

NOV
01
2006
320,471 Points 64 Featured Posts Localism Sponsor Outside Blog
Thanks for this, Stefan. Your pro-active advice rings true  with me.
8:20pm • #1
606,644 Points 34 Featured Posts Outside Blog Hit Router
What's interesting is in our (Texas) contracts, there is a place already written in that says something to the effect of this property cannot prohibit... and then you're supposed to put in the current use of the property.  Then it continues to say that the buyer/lender has so many days, typically 2-3 days, to object to anything that came back while running title and getting all that information.  I'm shocked to hear this story, and I'm even more shocked that I haven't heard of this particular issue since this is my market...
8:45pm • #2
133,139 Points 46 Featured Posts Localism Sponsor Outside Blog

I can't get away from my training: If you think it, disclose it. If the buyer is my client, it is my duty to disclose and to question. "Don't volunteer information to a prospective buyer?"

I have no choice.

9:33pm • #3
189,814 Points 18 Featured Posts Outside Blog

Stefan,

It actually is becoming a paradox. We as buyer's agents are supposed to do due diligence to represent our buyers while keeping our mouths shut! Pretty tricky. I am always second guessing what I say before I say it.

9:41pm • #4
26 Featured Posts

Actually, the Arizona contract is fairly clear that the due diligence falls on the buyer. And there are at least two "don't blame us" clauses in the contract emphasizing that fact.

Roberta, you may feel you have no choice ... in that case, the lesson to take from this is be absolutely sure you're right. As one who had three townhouses listed simultaneously, all within a few square feet and all with roughly the same features, I had a helluva time keeping details straight off the top of my head, such as HOA fees.

"Don't quote me on this because I need to double check - I'll get you the right answer." became a part of my personal lexicon. And then I got them the right answer ASAP.

10:23pm • #5
NOV
02
2006
138,060 Points 15 Featured Posts Localism Sponsor

Roberta (above) says:

If you think it, disclose it.

I think that needs to be expanded to read:

If you think it

AND YOU HAVE RESEARCHED IT AND YOU ARE 100% SURE

then disclose it.

I am NOT saying you should hide something, just be careful.

 

 

6:18am • #6
259,082 Points 102 Featured Posts Outside Blog

This case is identical to a property I financed in Imperial Beach, CA.  I discussed the problem of "partial confiscation due to eminent domain" here

Didn't the lender question this glaring problem?  We were able to mitigate the risk from this problem by getting an endorsement to the title policy and maintaining that adequate insurance existed. 

7:37am • #7
8 Featured Posts

Roberta: I agree with you completely.  Disclosure, disclosure, disclosure.  However, I would think it goes without saying, don't disclose inaccurate information! 

Jonathan: I am assuming that although due diligence may fall on the buyer, it is your responsibility, if acting as the buyer's agent, to make sure that the buyer is advised to seek professional advice in the event there may be issues which could have a material impact on a buyer's proposed use of a particular property.

For example, the simplest example would be recommending a home inspection to a residential buyer.  I am certain you would not represent someone who is buying a home without recommending a home inspection, and then try and hide behind some weasel clause?

Of course you should not volunteer that the home has no material defects if you don't know for certain that such is the case.  You recommend a professional home inspector(s) to assist the buyer in making the determination as to whether the home is suitable for the buyer's intended use.  I don't believe  the buyer should have the responsibility to figure out for themselves whether they need a home inspection, wetlands evaluation, percolation test, survey, title insurance, zoning review, water-rights determination, etc., etc., etc. 

Marc: I absolutely agree with you that if you don't know the right answer, or are unsure about any information you have provided, you need to do your research and confirm that the information you have provided is in fact accurate.

The issue I have with the whole "Don't Volunteer Information" advice, is what happens when a buyer's agent is pretty sure, but not 100% sure, that there is or very well may be some type of problem with a particular property in which their client is interested?  What if a buyer's agent even suspects that there may possibly be a problem?  In either case, I believe the buyer's agent has a duty to either investigate him or herself, or to recommend that the buyer seek the advice of a professional, to investigate such a situation.

I would modify NAR's advice as follows: "Don't Volunteer Inaccurate Information--Verify All Information and Recommend that your Client Consult with a Professional When Appropriate"    

 

 

8:10am • #8
8 Featured Posts

Brian,

Could you please repost the link to your eminent domain situation?  The link provided is to Bill Archambault's article on YSP (although I must say I enjoyed reading that post and comments again). 

 

8:26am • #9
403,414 Points 16 Featured Posts Localism Sponsor Outside Blog

Arizona makes it quite clear in contract that the onus is on the Buyer to do their "Due Diligence" - and provides a Buyer Advisory as an aid (not an exhaustive list).  That said, if you do express an opinion, it had better be correct if the client/customer relies on it.

8:54am • #10
237,616 Points 56 Featured Posts Localism Sponsor Outside Blog
Disclose, disclose, disclose...those are the 3 golden rules that I was taught by and abide by.
9:17am • #11
7 Featured Posts

You are fortunate because as an Attorney you can charge a retainer fee and probably are hired by your Buyers to find suitable properties for them...

work with Buyers and I work for Sellers.  I have had several Buyers feel that they have hired me because  Agents put themselves in that Employer / Emplyee relationship because of the nature of what we do and some Buyers have taken advantage and become quite demanding and disrespectful. I will do my best to work with a Buyer to find a property for them that fits their needs.  Often times Buyers don't know or understand what their needs are...

Unfortunately Buyers don't understand that typically Agents are not Lawyers.  Agents can pass along information that they obtain on the Buyer's behalf but we are not required to define what it all means with respect to their legal implications.  Buyers are free to have an Attorney review all the information, disclosures, contracts at any time during the process....  I have informed my Buyers on many occasions to consult an Attorney if they do not understand something.  I document this by informing my Buyers in writing or by email and I tuck a copy in their file.

I feel that if a Buyer has access to the same information as the Agent and the Buyer chooses not to do any research and just claims ignorance as an excuse, the Agent should not be held accountable or liable for information that the Buyer could have access to or should have consulted an Attorney for. 

Sellers are required to disclose, disclose, disclose.  Buyer's do not always disclose their intentions, their purpose, their ability to finance, their intention to occupy or not to occupy a property...

In the real world a person can not claim ignorance as an excuse when it comes to the law.

I always inform my Clients that I am not a Lawyer, CPA, Licensed Inspector, Licensed Appraiser etc...

 

10:34am • #12
278,905 Points 42 Featured Posts Localism Sponsor Outside Blog

Interesting post.  Thanks for sharing.  It happens in Florida as well.  Working for an out of state buyer, I called zoning on his behalf to make sure from the source the lot this buyer was interested in (and even though it was listed as "buildable"), it sure enough, it was not. We have a nasty thing here called "Wetlands" and it was. Saved the client the aggravation of later discovering he could never build his retirement home on that parcel. As well as my reputation! 

 

11:08am • #13
7 Featured Posts

Many Large very attractive , and potentially lucrative deals, have fallen apart because I continued my due diligence past the point of "most agents" and found problems.

My due Diligence comes from being an investor for years without having a license, therefore I would always work closely with City Planners whenever buying property.

4:23pm • #14
158,606 Points 3 Featured Posts Localism Sponsor Hit Router

The Professional Creed:  "I'm a Professional.  I know what I know. I know what I don't know. And I know the difference between the two.  When I know, I will tell you.  When I don't know, I will go find out.  My top priority is that you always get the right answer."

To me this says it all.

4:28pm • #15
8 Featured Posts

Allison: Some out of state buyers may not even know what wetlands are.  Fortunately they had you for an agent!

Robert: I sense that you do not regret having gone the extra mile in your due diligence investigations.

Silvia: Thank you for your contribution.  That is a creed to live by!

 

6:50pm • #16
NOV
03
2006
7 Featured Posts

Stefan,

Uh...no. That's definitely a given.

10:41am • #17
NOV
05
2006
18 Featured Posts

Ade HouseThe do-not-volunteer-ideology is reflected in too many listings on the MLS that say "buyer to verify." If I represent a seller isn't it my responsibility as the listing agent to do the research and, if necessary, have my client hire an attorney before listing the property? Can you see this in other businesses - "pure wool, buyer to verify;" "no sugar added, buyer to verify," etc.

When I see "buyer to verify" I ask myself: "iffy or lazy?" More likely it's lazy.

12:52am • #18
8 Featured Posts

Gerhard: Interesting point.  I often wonder, with the proliferation of discount listing options, why should a seller pay full price to a listing agent if the listing agent is not doing the research necessary to properly market the property?  I believe that full service Realtors need to provide just that, full service, to differentiate themselves from their discount competitors.

7:23pm • #19

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Stefan Scholl - Northern Michigan Real Estate

Petoskey, MI

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Buyer's Broker of Northern Michigan, LLC

Address: 3280 Woods Way, Suite 4, Petoskey, MI, 49770

Office Phone: (231) 347-9600

Cell Phone: (231) 881-2550

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Northern Michigan Real Estate news, commentary and market information published by Stefan Scholl, real estate attorney, exclusive buyer agent and broker/owner of Buyer's Broker of Northern Michigan, LLC.


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