Jennifer and I have to applaud BofA on efforts to provide better customer services by continually improving the Equator system. I'm sure those of us utilizing the Equator system have plenty of ideas to make it better. Realtors need to keep completing the customer service surveys when ever you contact Short Sale Support, positive articulation on ways to improve the system are being heard. We have recently received two approvals within 45 business days of submission.
Santa Clarita Pre Foreclosure Specialists are very familiar with BofA's Home Retention and Loss Mitigation practices. We provide Free consultations should you need assistance with a Loan Modification or Short Sale. Here is an update directly from Bank of America, regarding Equator changes.
Bank of America is committed to providing excellent customer service throughout our short sale process. As a valued partner, we want to ensure you are kept informed on the status of each transaction. On July 15, 2010 we launched four new automatic email status notifications that will be sent once key milestones or tasks have been completed in the traditional short sale process:
· Awaiting Valuation: Sent once the agent has successfully completed the document collection phase
· Awaiting Analysis: After the valuation has been successfully uploaded to the short Sale Management system
· Awaiting Decision: After the file is ready for investor reviews
· Awaiting Decision follow-up: Follow-up message to be sent while investor approval is pending
These messages will complement the status information that agents can already view when they log in to the short sale processing system.
If you have any additional suggestions on additional enhancements to keep you and our customers informed, please let us know. Thank you for your continued partnership with Bank of America.
As you can see by the information we received from BofA in an email, it appears BofA & Matt Vernon are attempting to make positive changes to their systems and customer services.
If your struggling with a Countrywide or Bank of America mortgage we are here to assist. We have been very successful at getting Loan Modifications and short sales approved. Contact us for your free consultation.
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