But Why Would You Do That?
But Why Would You Do That?
 
Over the last 4 weeks I have heard that question over and over again. Here's why: my client, who is 90 years old, is moving back east to be near her daughter and son-in-law.  Now we all know how much work is involved in getting ready for a cross country move, right? Can you imagine how stressful it was for the daughter to think about her 90 year old mother having to face that without her here to help? 
 
Well, I could so I did everything in my power to help out. I introduced the family to a wonderful service called 'Caring Transitions' to help with the packing and sorting and estate sale. To keep costs down and insure continuity, I went over there myself 3 hours a day, 3 times a week for 3 weeks to help with the sorting. To me, this didn't seem like a big chore - this was an opportunity to listen to some really good stories from an extraordinary woman.
 
Assisting in getting the doctor's office here to send the required paperwork to the doctor in D.C.  was not exactly within the realm of your usual real estate service but only took a bit of my time so, why not help? Some of my colleagues said "I would never..." and "what a time waster" but is it really a waste of time to help another human being? Even if it's not in your 'job description'?
 
Because sometimes life is not so simple and it's okay to give a client more than they are paying you for...isn't it?



KC Realtor© Maria Morton ABR/SRES

816.560.3758
Kansas City Real Estate Agent

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Maria Morton of Better Homes & Gardens Real Estate is a licensed Real Estate Agent in KS & MO. 816-560-3758 Mobile 816-410-5499 Office 816-410-6302 eFax 435 Nichols Road Ste. 300 Kansas City, MO 64112   Maria Morton Copyright © 2008-2013 

 
Post is included in group: Best Business Practices
Post is included in group: Be The Best In Your Field
Post is included in group: Seniors Issues

61 Comments on But Why Would You Do That?

20 Most Recent Comments Displayed Show All

AUG
20
2010
3 Featured Posts

Good post.

I think sometimes people lose sight of the fact that there are behaviors, beliefs, and concerns that are reflected throughout our entire lives and all of our activities. You can't compartmentalize yourself--"Well, this is my Realtor persona. This is my persona as a parent. This is my persona as a spouse." You have to be true to yourself in all areas of activity.

8:47am • #43
109,882 Points 8 Featured Posts Called Shot Master

Maria,  Once the job of selling the house is complete, helping someone is an opportunity to explore the human side...hers & yours.  I applaud you for your caring attitude.

8:59am • #44
155,607 Points 2 Featured Posts Outside Blog

What a wonderful thing for you to do. Families are spread so far apart in the country today making it so difficult when it becomes necessary for a move such as this or to travel in emergency situations. I'm sure your help has been invaluable to her and her daughter.

9:01am • #45
1 Featured Post

Maria- You are the type of person that improves the image of what we are really all about, PEOPLE! Yes, we are in this to make a living, but we make our living from people. Without them there is no business. The goodwill you built cannot be bought at any price!

9:10am • #46
729,685 Points 15 Featured Posts Outside Blog Called Shot Master

Maria, good for you! It's nice to know there are still some people in this world who will go the extra mile. Thanks.

9:21am • #47
291,755 Points 2 Featured Posts Called Shot Master

That is really going the extra mile. Congrats on your well deserved feature. 

I once knew a real estate agent that not only helped a client move, but helped them paint the outside of the entire house.

9:22am • #48
760,005 Points 105 Featured Posts Outside Blog Called Shot Master

Maria, I have no problem helping those in need such as the elderly.  But I draw the line when a client refuses to do deferred maintenance on the house and expects me to do it to get the sale.  I'm sorry I not their slave and I sometimes think that sellers have been conditioned to think that we are.

9:28am • #49
308,789 Points 11 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Maria,

Each situation is of course unique, but this was the right thing to do in this case for sure.  You have a big heart Maria....and I think you are amazing!

9:47am • #50
1 Featured Post Called Shot Master

Maria - you actually made me tear up a little bit thinking of how extraordinarily grateful I would have been as her daughter.  I'm trying to get my Mom set up with an agent in Texas (and thanks to AR am pretty confident in the options I've given her) and can only imagine how tough it will be to 'help' from here.  Having a agent take the time to be an ambassador to our industry in that way makes me proud to know you, even if it is just digitally.  Thank you for representing us all so well and for sharing this story.

11:01am • #51
926,122 Points 13 Featured Posts Called Shot Master

Maria,

Congratulations on being an outstanding human being.  You are what makes life a joy, and you are the very agent I would refer in a nanosecond.  Thanks for sharing this.

11:44am • #52
484,788 Points 52 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

It is okay to give more than you receive - and sometimes it makes us feel so good!  You are indeed, extraordinarily nice but you also know about the rewards of being so.

12:52pm • #53
144,483 Points 25 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Maria,  Lovely post.  I think Karen Anne summed it up nicely...it is in our job description of human beings. 

2:06pm • #54
321,415 Points 3 Featured Posts Called Shot Master

What goes around comes around and the ability to help another is priceless!

2:50pm • #55
179,508 Points 6 Featured Posts Outside Blog Called Shot Master

If only This was the norm and all so caring. Hats off.

4:11pm • #56
807,266 Points 6 Featured Posts Outside Blog Called Shot Master

There's nothing wrong with going out of your way to help someone in need.  Not only does it help them and their family, but it makes you feel better.  We could all stand a little of that.

4:57pm • #57
1,156,252 Points 29 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Maria I loved your post.  Real estate is more than just selling a house, it involves caring, and your story was a good example of some of the things we do as agents.

Thanks for sharing.

11:59pm • #58
AUG
21
2010

What a wonderful gift you gave to your client's daughter.  I am sure it made everything go much more smoothly.  Helping an elder move is so difficult, especially if there is a lifetime of stuff and memories to go through.  I hope you wrote down some of her stories, those are priceless.

Thank you for being a shining example of the best kind of agent.

1:37pm • #59
AUG
22
2010
523,427 Points 10 Featured Posts Outside Blog Called Shot Master

May God bless you and reward you, Maria.   You looked beyond The Commission and saw a human being in need.  Thanks for the inspiration!

1:19am • #60

Maria, good job!  We are in this business to help people and the deeds we do eventually come back to us!  You have made a great impression on these people and it will come back to you in priceless ways.   As realtors, sometimes we don't always have good things said about us and if more realtors went over and beyond the normal "job description", what a better name we would have and what a better world it would be!   Go girl!

10:32pm • #61
1,156,020 Points 38 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Hey Maria, we are in the business of helping others so when you see an opportunity to do just that, do it :) The more we give the more prosperous we live :)

11:36pm • #62

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Maria Morton Kansas City Real Estate 816-560-3758

Kansas City, MO

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BHG Real Estate - Kansas City Homes

Address: 435 Nichols Rd. Suite 300, Kansas City , MO, 64112

Office Phone: (816) 410-5499

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