Special offer

Warning: 3rd Party Blocks on Your Phone Bill May Not Work

By
Services for Real Estate Pros with Marte Cliff Copywriting

Last month I wrote a warning about "slamming." They're unauthorized charges on your phone bills, placed there by 3rd party providers.

Apparently some people like the covenience of paying just one bill, so let Internet providers, cable companies, etc. add their charges to their phone bills. I've never done that. 

Last month our phone company changed from Verizon to Frontier, so when my bill was $15 higher than expected I thought perhaps it was a rate increase. No, it was a "slam" charge of $14.97 from a company called Email Bundle.

Since I have no idea who that is, I called Frontier. They said I had been slammed and would remove the charge. They also said they would place a block on my account so that it couldn't happen again. Meanwhile, I sent an email to email bundle... because they don't answer their phone.

They wrote back and assured me that they would send a credit and would discontinue my service immediately. What service??

Anyway, I wrongly assumed that was the end of it. Until I opened my new phone bill last night.

I got the credit from last month... and a brand new charge from email bundle. I thought perhaps it was a date problem. But no, the "block" was supposedly put on my account on 7-26, and the new charge is for 7-29.

I really dislike people / companies who force me to spend a couple of hours every month dealing with their illegal behavior.

Grrrr....

UPDATE:

I just got off the phone with Email Bundle. They say "I" filled out an online form at some website I've never heard of. Whoever did this had almost all of my information right... except the city where I was born.

Kinda spooky that someone would use my name, address, phone number, and email address to order something that they could not use unless they were using my email address.

I'm wondering if it boils down to an email bundle affiliate trying to increase their sales by "selling" to people whose information can be found on line.

Crooks are doing everything they can these days to earn a dishonest buck...

Comments(13)

Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

It's always something isn't it  -- always something - best of luck.

Aug 22, 2010 11:00 AM
Juli Vosmik
Dominion Fine Properties - Scottsdale, AZ
Scottsdale/Cave Creek, AZ real estate 480-710-0739

Wow, thanks for the head's up - I didn't know about these bills.  I'll be looking, thanks to you.

Aug 22, 2010 11:01 AM
Ben Benita
Ben Benita - Gainesville, VA
Speaker, Author, Game Changer, Coach

nice work and GREAT catch....they do it b/c most people do NOT catch those BS charges....file a formal complaint with the FCC and watch what happens.....

Aug 22, 2010 11:02 AM
Carolyn Kolba
Serving Mentor, and all of Lake County, Ohio - Mentor, OH
Keller Williams Realty- Mentor, Ohio

Marte, I wonder if part of the problem was that you were with a lesser-known company... whoever Frontier is ?  I may be silly, but I stick with ATT, and have never had any problems with such silliness as this.  Hope you are able to get it all straightened out.

Aug 22, 2010 11:03 AM
Tim Bradley
Contour Investment Properties - Jackson Hole, WY
Commercial Real Estate Expert in Jackson Hole, WY

It's not Frontier. I've had this happen several time, both on my home and business accounts with Qwest. Very aggravating.

Aug 22, 2010 11:18 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

This time I am going to file a complaint... who knows how many people are getting these charges and not noticing them. The reason it stood out for me is that my bill is the same every month. Instead of paying for individual long distance calls, I have a plan that lets me call as much as I want for one flat fee.

Carolyn - if we had a choice, I would switch. I suppose I could change for just the long distance portion of the bill, but our only choice for local service was Verizon - which has now sold out to Frontier in some service areas.

Their billing envelopes are in a font and style that look like "junk mail." I nearly tossed the bill without reading it yesterday.

Aug 22, 2010 11:20 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Tim - what upsets me with Frontier is that they said they put a block on the account... and that didn't happen.

Aug 22, 2010 11:23 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Marte, thanks for the heads up..our home line went from Verizon to Frontier...

Aug 22, 2010 04:11 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

That's when this "slamming" started on our line - but is it because Frontier took over our area from Verizon? Maybe our old Verizon account had a block on it that worked - I may have done that years ago and forgotten all about it.

Whatever - I'm not looking forward to hours on the phone again tomorrow. It's not worth the $14.97, but darn it! I'm not going to let them get away with it.

Aug 22, 2010 05:39 PM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

I wouldn't be surprised if they even made that up. I would want the proof and the IP address from where they information to the site was submitted from so I could turn it over to the police. My guess is you are right and the data was put in right their at their offices.

Aug 23, 2010 06:55 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

You're right Todd, I should have asked for that information.

But... now I am leaning toward the thought that they run an affiliate program, and that some "enterprising" affiliate decided the way to earn more commissions was to just enter names and information that he or she could find on line.

This kind of makes marketing ourselves on line a double-edged sword. We have to do it. At least I have to - if I had to rely on local business, I'd have no business. The majority of my copywriting clients are two or three time zones from me.

At the same my time, name, address, and email is far too easy for anyone to get. Yours probably is too.

I think the best we can do is keep a close watch on all of our billing statements.

Aug 23, 2010 07:10 AM
Carra Riley & Declan Kenyon
Brokers Guild Cherry Creek Ltd - Westminster, CO
Helping people Transition at all ages!

Marte....It seems like these scams are endless and they require alot of effort to get corrected.  What a shame that we are forced to deal with such activities.  I wonder how many times they get away with these charges and just listen to their cash register ring.

Aug 23, 2010 07:36 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Carra - I think they probably get away with it a lot.

If your phone bill fluctuates a lot, and especially if someone else happens to be writing the checks that you sign, it could go entirely unnoticed. $14.97 isn't enough to send up a red flag. If it was $149 instead, someone might notice immediately!

The reason it stuck out on my bill is because of my flat fee service.

It really is annoying to be forced to take time from useful work to deal with these things.

Aug 23, 2010 08:04 AM