Try saying "thank you." People will remember you.

Try saying "thank you." People will remember you.

A man got up and offered his seat to a woman on a bus. She fainted. When she recovered, she said "thank you." The man fainted.

We are in the business of asking people to do things. We must be in the business of saying thank you each and every time, and one of the best ways is in writing. Notes, letters with copies to the boss, passenger letters to airline CEOs (not customer service managers), are all tools of the salesperson's trade used to rise above the competition. They not only compete with us, our product or service, but also compete for the time and attention of our customers. Our time is as valuable as anyone's time on earth, so there is no need to scrape and bow thanking people for their time. For their consideration, yes; for their help in getting to see someone, yes; for an order, yes.

People want to be appreciated for their efforts; so little appreciation is given and so much is desired and needed you can provide a great and needed service by being the supplier of choice. It is a big deal to say thank you, and those who do it well, who do it often, and who do it consistently, seem to be rewarded with more than their share of big deals. I am glad you are reading this. Thanks.

 

kheinrich@firstam.com www.fatcohouston.com

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