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62 Comments on “Mr. FSBO, You’re an Idiot and I’m Not!” Yeah, that’s persuasive…
Jennifer. There was a time when I used to ride around on weekends trying to bump into FSBOs. I found weekends were when they were working in their yards or having a garage sale. I'd just pull over and strike up a conversation. Of course we talked real estate. Then I would offer to send them an analysis for their property and be available if they had any questions while going through the process of selling their own property. I also offered to connect them with a mortgage broker to screen the potential buyers and a title company to handle the closing for them. NEVER did I actually ask for the business. But it would usually only take a few days before they called me asking me to list their property.
My experience was that they were FSOBs because they had had a bad experience with an agent before.
Hi Jennifer,
Wow, your post was truly interesting to me. I've always avoided FSBO's in the past because they are usually hard to deal with, want to offer 1% commission to a Buyer's Agent, think we don't do anything special, etc. Well, after I read your post, I felt myself re-evaluating the situation! Thank you!
- Temple Schneider-Callahan
Connect Real Estate Services
Ventura, CA
I'd love to hear more of your thoughts, Temple!
People work with people they think well of. Contacting a FSBO with a know-it-all attitude does not conform to that reality.
People work with people they think well of. Contacting a FSBO with a know-it-all attitude does not conform to that reality.
Jim - I'll elaborate on your comment to say that people work with people who think well of THEM - that is - people who respect their intelligence and don't insult it at every opportunity!
Hi Jennifer,
As always... you hit the nail on the head! We are all in this bad economy together and if someone is trying to save a little money, who are we to judge that decision! If you can put yourself out there by helping one another, that act of selflessness can be the start of a wonderful thing! Great post!
I'm not a real estate agent, I'm a presentation skills trainer and came here via Bob Burg's Go-Giver blog. I loved your article and your perspective. It seems to me it's a question of short-term vs. long-term vision. By scaring an FSBO into listing, an agent may gain one sale, but by genuinely helping, they gain a friend (and a fan!) for life. Who knows what business and referrals that may lead to?
Robin - Oh, my goodness... you GET it. I'm positive your clients and prospects feel blessed to have you as their agent!
Anonymous visitor - Thanks for visiting! I was very pleasantly surprised to see Mr. Burg blog about ME - how cool is that!? And yes, that's exactly correct.
Here's a link to Bob Burg's blog about THIS blog, BTW: http://www.thegogiver.com/blog/2010/09/02/963/
Jennifer: Thank you. Bob Burg recommended this and I totally agree with your line of thinking. Have a great day!
You are so right! I've tried the "you're an idiot and I'm so smart" routine because that's the way I was taught. Surprise surprise that it never worked! Congrats on being blogged about by the "go- giver"!
Hey Jennifer,
I've been getting your emails for some time now, and being new to AR I'm so glad I found you here as well. Great tips on how to be not only true to ourselves, but true and helpful to our clients and especially possible clients...meaning everyone.
Jennifer, this is just another illustration about how the old ideas don't work anymore. In fact, I'm rethinking our listing presentation. Today we met with a couple and instead of making them sit through who we were, who our company was, what great marketing we do, blah blah, Frank got right to what they really wanted to know - 'what's my house worth and what will it sell for?" After we discussed that, they relaxed and actually listened to the marketing and asked questions. We had a great dialogue and I think we have a good chance to get that listing. It made me realize that people might not really be listening to you as much when they're really waiting for the house's value. I'm thinking about getting that out of the way up front, then talking about the marketing and all the rest. What do you think?
F&S - In concept, I think it's a great idea to just get down to business and answer the question(s) THEY want answered. I approach it differently, though - I don't talk about pricing in my first meeting with a seller prospect - I consider that meeting to be purely for information-gathering and rapport-building purposes. I look at the house, take notes, ask a lot of questions about the seller's situation and understanding of the process, and then I schedule a follow-up visit in a day or so to discuss pricing.
But I stopped doing a formal presentation a few years back and found my listing appointments were much more effective.
Oh, also, I try to get the commission question out of the way as soon as possible. My seller prospects usually know what I charge before we even meet - it's on my website and I direct them there if they ask... in my experience, THAT's the other burning question they want to know the answer to!
Your "sigh..." after the words "Corporate sponsored FSBO training program" is priceless... I had a mortgage broker a few months back give me this EXTREMELY VALUABLE FSBO System Booklet, and promised that if I follow it to the letter I'll have 12 listings in 3 months. I think he was trying to get my business, but I could barely get through the first few pages without totally gagging. Frankly, I won't be referring him to anyone because of this. It basically described the "Tactics" you are referring to and it just feels so wrong. Buffini be darned, I would rather build a genuine rapport with a client and help them as much as possible rather than resorting to scripts and scare tactics!!
Julie - anything that makes you gag is just WRONG! What is it about our industry that doesn't understand that simple concept? Good for you for trusting your gut.
Best article I have ever read about working with FSBOs. You NAILED it!
So glad you enjoyed it, Jason! I know I enjoyed writing it...
Jennifer, great blog. I've kinda been on the fence with FSBo's, and this blog just reminded me why! Probably the best route is just to be patient and when their home doesn't sell after a longer period of time, and then sweep in and offer help. Asking them questions at that point is probably less offensive, as they now know their way didn't work. No-one wants their nose shoved in it. Who wouldn't want help if offered in a kind, respectable manner?
I think I just answered my own question on to FSBO or not to FSBO. :)
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