Keep the customer satisfied - six golden rules
Keep the customer satisfied - six golden rules
1. Treat everyone with respect and politeness, as you never know who may become a future customer (or boss).
2. Don't let emotions and feelings interfere with your attitude towards customers unless they are positives such as sincerity, concern and care.
3. Become the owner of any complaint and don't let it go until you know it has been successfully dealt with. How will you know? Ask the customer.
4. Listen to customers - with your eyes! Watch their body language and don't just assume you know what they want, or what their problem might be.
5. Keep to deadlines, and reply when you say you will, even if it's to say you can't talk properly until the following day.
6. Don't say, "won't be a minute", because you will be, and it's better to overestimate, rather than underestimate time delays.
Comments(2)