Today I was reflecting back on the last few years I have been a real estate agent.  I started to think about my friends and family who have hired someone else to be their agent.  It reminded me of how hurt I was the first couple times it happened and how I have become used to it.  I started to think about reasons some people close to me may have for not allowing me to work for them.  Below are some real reasons I have heard and some possible reasons I came up with and my thoughts on them.

Noone likes people in their financial business.Your friend or family member is a full-time agent and you didn't use them because you do not want them to know your financial situation.  This is certainly a valid concern you may have when choosing to do business with a friend or relative.  Personally I wouldn't want some of my friends or family to know how much money I make, what my credit score is like, or what sort of debt I have.  Your real estate agent does not need to know about your financial information, that is for your mortgage professional.  The only thing I ask your mortgage broker is the amount you're pre-approved for and the amount you plan to use as a down payment.  I would also ask that he explain what sort of monthly payment you can expect to pay on your pre-approval amount to make sure you are comfortable with that.  Just because you are pre-approved for a certain amount, does not mean that is what you are going to feel comfortable paying monthly for the next decade or more.  In some circumstances knowing more about your situation may be helpful to your agent, but it is definitely not mandatory.

Your friend or family member is a full-time agent and you didn't use them because you do not want them to know how much you paid for or sold your home for.  If you did not know, in most counties you record your deed at your local recorders office.  Now, you may not be required to record your deed but your title company will record it for your protection against future claims to your title.  When your deed is recorded your transaction becomes public record.  Anyone can visit their county recorder's office and view the details of your transaction.  In larger municipalities you can even view county records on-line making it even easier to access.Picture of little Johnny, future Realtor!

Your friend or family member is a full-time agent and you didn't use them because you still see them as they used to be.  You remember your nephew Johnny from back when he was an awkward looking teenager with braces and his mid-pubescent crackling voice.  You remember chatting with his mother about how she wished his college grades were better and about anytrouble he may have been getting into.  Or perhaps when you think of John you think of his passed career.  Well those days are over, Johnny is a professional now.  He is a businessman who has the knowledge, experience, office support, and training to make your next real estate transaction pleasurable.

 

If you can't trust your friends and family, who can you trust?Next time you are going to be involved in a real estate transaction, consider if you have a good friend or relative that is a full-time real estate professional.  I'm not saying they will be the best person for the job, but I do believe they deserve an interview so you can make an informed decision.  What better person could you hire to represent you in your transaction than someone you already know, trust, like, and feel comfortable around.

 

If you can think of any other objections to hiring someone who is close to you as your real estate agent, please post it below. 

 

 

If you would like more information regarding real estate or homes for sale in Saint Charles County including Saint Charles, Saint Peters, O'Fallon, Lake Saint Louis, and Wentzville, please visit my website at http://www.snarzyk.com/ or feel free to call me at (314) 210-1996.

© This article is copyrighted material written by Steve Snarzyk, Realtor®.  You may not duplicate, print, or copy and paste this report without the permission of the author.

 

25 Comments on Friends & Family of Real Estate Professionals

AUG
23
2007
It is unfortunate that those objections come up when dealing with family.  I'm glad that you now don't take offense to it; so many agents hold grudges because of things like this, then nobody wins. 
1:20pm • #1
1 Featured Post

Nathan,

It would be silly to hold a grudge, you just need to keep plugging away and keep doing what you do. 

Do you have any other possible objections I may have not thought of?

1:42pm • #2
I think many people are also nervous about entering a business relationship with friends or family. A negative experience within that business relationship can hurt or even end a longstanding personal relationship. 
1:55pm • #3
3 Featured Posts

Steve, Spot on with your post.  Sometime's it is a blessing in disguise and the old curse of third party.  You know that you can tell family something ten times and they hear it somewhere else and it's like they heard it for the first time. 

A good way to get past this issue is to let them know that when they are ready if they feel uncomfortable, you understand and that you'll find them a reputable professional that will treat them like family <or better, depending on your family :)>  Sometimes they appreciate that and will use you in spite of their concerns. It's a shame when they come to you for help after everything has fallen apart.

2:02pm • #4
1 Featured Post

Mark, that is definitely an objection I did not think of.  Thanks!

Sharon, I never thought of using a referral as a remedy.  That's brilliant.

2:09pm • #5

Great Post!

And All True.... I think we could also add to this, neighbors. they should fall into the same catagory as friends, but sometimes do not.

I find it ironic that people go to someone way outside your neighborhood to find someone they think is better than quite possibly the neighbor next door. It is fine with me that you select someone else over me that you feel will do a better job, but hopefully the client makes that decision based on an interview.
Who do you think knows more about the homes that are for sale, or have sold around you? Your neighbor who is a qualified expereinced agent or your co-workers agent from across town.

Now I realize people have different marketing plans, and different methods of getting the job done, even different personalities, but if you do not allow me the opportunity to show how and why you should be hire me and my firm, then that is the hard part. I do not hold grudges, but at the same time, if you choose someone else over me, unfortunately I do not always offer free advice when things do not appear to be working out. Too many times my kindless has benefited another agent, and they get all the credit.

There have been times in the past, a neighbor who has chosen someone else, knocks on my door after they have listed with someone else and ask me my thoughts on numerous subjects..... and guess what... now they think I am qualified to give them advice but not qualified for the job??

Brady Pevehouse
Perrone Realty - Orlando Florida

2:51pm • #6
2 Featured Posts
Excellent post!  I guess now we can look at this as a blessing rather than an insult.  As a REALTOR, I don't like representing family members...they seem to be the clients toughest to please, and just as Mark mentioned some times it builds bad karma in the family.  For those reasons I like to separate business from my personal life.

I guess a great marketing tool would be a letter/flyer sent periodically to family, friends and neighbors reminding them that you are a RE Professional that can help them in their RE Ventures and would appreciate the opportunity of an interview if they ever decided to buy/sell RE.  You can assure them that you would understand if they chose not to work with you due to privacy issues /or fear of ruining the relationship.  Let them know if that is the case - you would hope they will trust you enough to refer them to someone that can give them the excellent service they deserve.  
3:01pm • #7
1 Featured Post Localism Sponsor

Thanks...this is an excellent post and I am going to rate it a 5. Hopefully, others will read it and consider that friend or family member --- in the selection process. Sometimes, I think people are afraid of turning each other down or hurting the feelings of others if they have to choose someone else. Or, they may be afraid that the relationship may get hurt if they have to make uncomfortable decisions. But, most people know that business is business and family is family and can separate the two. Thanks for the post!

And, happy selling. Pamela

3:36pm • #8
161,061 Points 15 Featured Posts Outside Blog

All good points to consider and hopefully it will clarify  and put at ease some concerns those close to you may have when considering hiring an agent.

I have to agree though with another commenter that keeping those friends and family relationships healthy and happy is more important than a business relationship.  I know I could not work with some members of my family without causing much stress on all ends - it's too personal and we are too comfortable with one another (I'm not an agent but a home stager - but the same thing can apply).  However if you both can be objective and not make it personal I could see it being a wonderful partnership.

Congrats on your featured post too!

4:05pm • #9

Another excuse I get a lot:  "Mr. So and So has been our family realtor forever so I pretty much had to list with him."

Yes - it hurts the first few times but then you realize you HAVE to roll with the punches.  Now when I see someone at the school who just listed their house with another agent I just walk up and say very positively,

 "Hey!  I saw your house come on the MLS today!  If I have anyone in that range I will definitely bring them over!"

This eliminates my frustration and reminds them I am a realtor and shows that I will sincerely try to help them get their home sold even though they didn't hire me to do it!

4:21pm • #10
1 Featured Post

All of these are great points.  I agree it may be hard for some to mix business with thier personal life.  Personally, when it's time for me to work, I roll up my sleeves and get down to business.  I am focused on my clients objectives and never once does it cross my mind where I obtained that client, stranger, cousin, friend from grade school. 

Brady, you hit the nail on the head.  I'm not stating that since you are a friend of mine or my relative you have to hire me, I am simply stating I deserve an interview so you can make an objective decision on whether or not I am qualified to do the job and you feel comfortable working with me.

Thanks for all the input!

 

4:36pm • #11
1 Featured Post
Susan, I like your positive approach to dealing with this sort of frustration.
4:38pm • #12
109,408 Points 8 Featured Posts

I don't agree that as agents we don't need to know their financial details. It is imperative that we review all Good Faith Estimates in order to better protect our clients. Explaining the ins and outs of this statement is critical to understanding the enormous financial commitment each client is embarking upon.

So with this in mind, I think it's doubly true that our friends and family don't wish us to become intimate with their financial profile. It's too much like undressing for our physician!

Terrific post Steve! I agree with all the rest! :)

5:00pm • #13

Hi Steve,

This is an excellent discussion and you brought up some good points why friends and family may not choose to use a Realtor they know.  It is good that you no longer feel 'hurt" by decisions of people you know who go with someone else.  Each relationship is very different.  One of my transactions was the purchase of a home for a friend, and I am pleased it went well.  But there is an agent in my office who is working with one of his family members and the experience is terribly stressful for him.

5:06pm • #14

Steve,

Great post. There's also another reason ... impulsiveness. Some friends and family get hit with a lightning bolt and then find themselves in a real estate contract. It's after the glow has worn off that I usually get the calls for advice, to which I must tactfully remind them, "I'm sorry. I'm not your agent on this transaction nor can I offer my expertise due to the NAR Code of Ethics on conflicting with another agent's client."

I'm no longer hurt when not hired. It actually motivates me even further to ramp up my marketing plan, pursue leads, gain more education. Very well written article. I enjoyed it!

Blogger To Be Named Later
5:14pm • #15
1 Featured Post
Andrew, great addition, I have actually experienced that reason and plain forgot to include it.  Thanks for the compliment on my post!
5:30pm • #16

Great post. A lot of buyers are impulse buyers and that little trip to the grocery store lands them in their local realtors office looking at homes. dont take offense though. just because its family doesnt mean you have to be cornered into using them

6:05pm • #17
It is so true that your own family members do have reservations when it comes to asking the Realtor in the family for assistance.  While I can understand their concerns, I would have to say if they're just not comfortable in asking, then they should find someone who they are comfortable with.  Good post.
7:08pm • #18
I just had this to happen to me last week! I did let it bother me the first day and then I just told myself I will bring them a buyer and get the house SOLD! They did list with a agent that is not familiar with the area, and I have noticed other homes in the area that have listed with other agents that don't know the area arae still sitting. So when I sell a house I send out Jumbo postcards(Just Sold By Your Local Realtor) to let the people in my area know.
7:43pm • #19

Great post!!  I think you are right on about not needing to know their financial position.  As a mortgage professional, I am really good at my job.  I know the clients whole financial picture.  I advise them the best thing for them.

Jennifer - I do not want my real estate professionals discussing the GFE with my clients.  I don't discuss real estate contracts or give advise on real estate contracts.  I did have a real estate professional tell a client, in front of me while we were at a social function, that he thought I was making too much money.  I think real estate agents should do real estate and leave the mortgage part to the loan originator.

I do think it is easier to work with strangers than it is to work with your family!!!

8:05pm • #20
224,760 Points 2 Featured Posts Localism Sponsor Outside Blog
Family dealings can be the worse.  I bet each of us has a special story to tell about a family member who neglected to do business with us. 
9:22pm • #21
116,167 Points 3 Featured Posts Outside Blog
I am dealing with family now (for FREE) and it is still a nightmare. What do you do? Keep on smiling and perseveering.
9:36pm • #22
AUG
24
2007

Steve,

You are soooo right about friends and family. Hopefully some will read this article and think again about passing one over for these reasons.

2:13pm • #23
AUG
25
2007
Outside Blog Hit Router
Steve,  I thought I was the only one this happen too..great topic! We have all been there and felt badly. I have actually worked with a few close friends and family members and sometimes it didn't end so nicely.
10:20pm • #24
AUG
31
2007

Right on. They absolutely do deserve the interview. Every time. Congrats on your feature. We had our very first one not very long ago too, and it was a nice, inviting feeling. This is a great community to belong to... and it's one that just keeps evolving and giving.

Also want to thank you for taking your time to comment on the crest goof we did recently. It was most appreciated.

10:55pm • #25

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Steve Snarzyk, Realtor® ~ Saint Charles County

Saint Charles, MO

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SCHNEIDER Real Estate

Address: One Point West Blvd., Saint Charles, MO , 63301

Office Phone: (636) 946-5000 x 225

Cell Phone: (314) 210-1996

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These are my ramblings about the real estate industry, Saint Charles area homes, the Saint Charles area real estate market, and any other topics that come to mind.


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