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It’s NOT Always Simply a Matter of Education!

By
Industry Observer

I have read several blog posts lately that have focused on sellers and unrealistic expectations of price and time on market to achieve a sale.  When watching HGTV this morning, the topic even came up on one of their real estate shows.  And in each case there is always the same… it is always suggested that the agent needs to do a better job of educating his or her seller about market realities to achieve the sale.

I agree that it is our job as real estate professionals to educate the public about markets, market conditions and home buying/selling.  However, real estate is not always about reality.  Real estate is also about emotions.

Home sellers are not always selling a property… they are selling their home.  Perhaps the home they are selling has been in their family for generations.  Perhaps it is where they raised their children.  Perhaps the amount of the proceeds of the sale will determine not only whether they can afford to buy somewhere new to live, but whether someone will be able to retire or someone’s healthcare.

None of these things change the market realities, and it won’t change the eventual selling price… but it may take a bit more than simply educating the client for that to sink in.  It may take helping our clients to come to grips with what the impact of those realities may be.

A client that isn’t ready to accept a market reality can be frustrating and helping this type of client to deal with unpleasant realities may require more effort than some agents care to deal with.  And that’s OK… not every client and agent is a match. 

We must remember that while it is our job to educate, students learn at different rates of speed… and often that rate is of the client’s choosing… and a failure to immediately embrace what we teach does not necessarily make clients difficult, it just makes them human.

Comments(7)

Margaret C. Taylor
Century 21 New Millennium MD - Mechanicsville, MD
St Marys/Calvert/Charles MD Real Estate Agent

I agree we need to recognize there emotional involvement with their home and help them separate from it and look to their future desires.  Unfortunately if they really don't want to sell, but have to, separating their emotions will be difficult.  Margaret C,

Aug 29, 2010 04:12 PM
Margaret C. Taylor
Century 21 New Millennium MD - Mechanicsville, MD
St Marys/Calvert/Charles MD Real Estate Agent

I agree we need to recognize there emotional involvement with their home and help them separate from it and look to their future desires.  Unfortunately if they really don't want to sell, but have to, separating their emotions will be difficult.  Margaret C,

Aug 29, 2010 04:12 PM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

Amen. I just met with someone on Friday that wants to sell their house. They want to price it higher than any of the other homes in the neighborhood, because of all the special touches...and they will include the furnture, too, so it keeps that special look.

Aug 29, 2010 04:16 PM
Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

Well put Steve. They are people after all not puppets on a string. Furthermore, no agent can say they are always right, or maybe they can say it but that doesn't make it so.

Aug 29, 2010 04:22 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

I agree that there are too many factors in selling a home, and emotional attachment can be a huge factor.  We are paid as professionals to be objective, but that can come off as uncaring or cold to a seller's home.  There is a delicate balance between educating them and counseling them.  Great post!

Aug 29, 2010 04:24 PM
Ricki Eichler McCallum
CastNet Realty - Corpus Christi, TX
Broker,GRI,ABR, e-Pro, TAHS

Great post Steve,  Homes have lots of memories for sellers and it can be hard to detach one's self from the emotions and deal with selling a home or to price it right.

Aug 29, 2010 05:31 PM
Crystal Wolverton
Commerce Title Company - Dallas, TX

Steve. As always, GREAT post!!! 

Sep 02, 2010 03:08 AM