crane on the water                                                                                                      The response to my blog on Foreclosure the public perception had a lot of very good comments today.  I am amazed at how many new ideas came out of that blog.  One I would like to discuss is this; As a Realtor, how far should be be checking into a consumer's finances?

 Years ago, the person asking that question would have been laughed right out of the real estate office.  Back then it was a typical practice to interview and qualify the buyers, just before you hopped into the car.  Things were much simpler than.  We had 2 page contracts, cheaper houses (cheaper than today's new car!) and more trusting times.  We didn't have 100% financing, unless the consumer was a Veteran. 

We had basically four ways to buy a house

1) VA
2) FHA
3) Fannie Mae
4) Cash.

Each scenario had a different route to follow for the buyer, it was simple.  We seldom, if every talked to a lender until we "found the house" and put it "under contract".  Occasionally we would find the buyer had a skeleton or two in the closet and the deal would fall. 

Oh darn!  We would adjust, find the buyer a house he could afford or find a new buyer.  Yes, it was silly and a waste of time.  But that's how we did things...back then.

That was then, this is now...

Today, I seldom put a buyer in my car until they have talked to a lender.  My buyers get pre-approval letters before we go out.  It's a time saver for both of us and it puts the buyer in a better  negotiating position.  The sellers love it when the buyer is REAL.

Since the number of loan products has grown from 4 to 4,000 (at least) I know longer even try to pre-qualify a buyer.  Straight to the lender they go.  The lender gets the POWER to pre-approve them and tell me how high we can go...or not.

Here's my question...

Is this the right thing to do?  Should I as an agent get more involved in learning about a buyer's financial situation? The reason for asking this question is this, is it important for me to learn the buyer's enough...so when they reach it or go above I can halt the process?

Is it MY responsibility to tell them NO!?

It occurs to me every now and then, we Realtors let the reigns go to lenders.  We used to have control, but we gave it up.  When did it happen?  Were we wrong in doing so?

How does the Consumer Feel?

I've never asked a consumer how they feel about their Realtor knowing all about their finances.  I know how I would feel, I would prefer NOT to share my financial history with anymore persons than absolutely necessary. So I would opt out of telling a Realtor. 

Somehow I think most consumers would feel the same way as I do...

 

 
This post has been included in Colorado Information

14 Comments on Beaking into Your Consumer's Finances...

Go to sleep... lol

If I had to put myself in a clients shoes, yes, I wouldn't want anyone else to know about my finances and such. Just the people that need to know.

I think people just need to let go of the situation and put trust into the lender. Now...after being on here for 32 days now, I know many of you don't trust many lenders.....that you have your favorites. (hey, I am over here...try me....) lol

But seriously....overall, I do remember the days when a realtor would qualify a borrower. But there is just too much out there. Should I advise a client that they need to look at another house, just because I saw a picture of the front yard?  Here is something that I wrote 3 weeks ago...about people being both a realtor and a loan officer> Part Time Realtor & Part Time Loan Officer : All in one. How is this possible?

It's not 100% of what you are talking about.... but it does give some insight.

11/03/2006 12:12 AM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Thought provoking as always Kristal.

For me personally; I would want my agent to know as little about my finances as possible.  Just a privacy thing.

I thought Sara's Authentic Living blog related well to this and your last posting. 

11/03/2006 12:14 AM by Jessica Hughes (Ambiance Staging)


Kristal: 

I could reference at least 15 posts in the past 6 weeks that dance around this issue but I believe that Lenn Harley said it best in this posting about a fiduciary responsibility.

3-4 "Blogbacks" ensued and a tremendously educational discussion  developed about our respective roles.  Lenn made a comment about how Realtors "used to" pre-qualify" and mentioned her time in the profession.  I. coming from a family of Realtors, remember my mother teaching me how to do a "pre-qual" when I was in the 11th grade.

I don't think that there is a professional lender around that woudn't want you to pre-qualify.  I try to teach Realtors how to do a 5 minute pre-qual to insure that they have a real buyer with them.

More...not less, services should be provided by you, The Realtor.  More, not less, services should be provided by me, the lender.  I've had to explain zoning variances (as it relates to the lender's position inuderwriting) which is clearly not a function of a loan originator. 

The more we know and offer our customers makes for better transactions

11/03/2006 12:41 AM by America's #1 Mortgage Broker


Krystal,

Thirty some years ago when I left banking to sell real estate I shortly discovered buyer’s are liars! It took just a little bit longer to discover "and sellers are worst." If you know me you know I always look for the good in people and I had a hard time accepting that old maximum, "buyers are liars and sellers are worst" but it’s true. The problem is not deliberate lies, but rather no common vocabulary. How’s your credit? Great! What can you afford? $350.00/month. What he meant was that his bank had never turned him down for a $2,500.00 car loan and the furniture store always finance him. The $350.00/month that was what he had left after bills and beer.

I went to the local bank and got a stack of application forms and convinced the broker to put in their first credit report machine, it was really a teletype machine, 300 lbs. of stand alone machine that required special expensive paper.

They keep their part of the bargain and I taught my associates how to read a credit report and take a credit application, and pre-qual the buyers. The results were our fall out dropped to nearly nothing, with in three months the broker put credit report machines in all 30 of his offices.

As for how the clients we simply made it a rule, we do a pre-qual or you can cross the street to one of our lessor competitors.

I don’t know about your market but we had FHA and VA from mortgage brokers and the local banks and saving and loan.

Pre-approval letters make things a lot better, but you’re suppose to be a professional. What kind of a professional advises people about their biggest investments, about life altering purchase without knowing everything about the peoples finances? I can tell you a professional taxi driver!

Bill

William J Archambault Jr

The Real Estate Investment Institute

http://www.reii.org

By the way Krystal, this was a great blog, I hope you got the bonnous points you earned them.

11/03/2006 12:51 AM by William J Archambault Jr (The Real Estate Investment Institute )


Like you stated, KK, I never go out without a pre-approval. I have usually talked with one of my lending partners (hopefully they were the ones doing the pre-approval!) and talked about their qualifications and pricing strategy. I personally don't think it a good idea to delve too far into their financial status. The days have changed when we did the pre-qual ourselves. I have some great lender partners more qualified than I am who can give me genuine, honest input.

11/03/2006 01:05 AM by Rich Jacobson ~ ActiveRain Community Builder (ActiveRain Corporation)


G’morning Kristal, as usual, a thoughtful and interesting post. I too am reluctant to share my financial information with just anyone. I just published the “Old Men & Coffee Shops” post this morning and coincidentally, it is on a related topic.  Jay Merton

11/03/2006 05:59 AM by Jay Merton & Medford Ambrose, the Codgers (Retired Handymen)


Hi Kristal, I do not want to get involved in my buyer's finances at all. I turn them over to a LO I trust and leave it at that. For me, it just makes it easier and I think the buyer prefers it that way.

11/03/2006 07:36 AM by Bryant Tutas-Tutas Towne Realty, Inc


We used to pre-qual our buyers but only ask basics now and send them to a LO.  I do feel that the consumer doesn't want to give out their financial information and getting a third person involved is always best.  We recently were referred to a commercial buyer that refused to give us a price range because he felt we were probing into his personal life!! We don't take buyers around until they are pre-qual - and I agree with Bill (most people don't even know what they can afford anyway)

11/03/2006 10:23 AM by Rick & Ines - Miami Shores Real Estate (Majestic Properties)


Jeff ~ 33 days today, right?  :) I will go review your link, but I suspect I know what it says.  There are many folks out there that are playing on both sides of the fence Realtor/Lender.  It is my understanding that RESPA has some very defined rules for mortgage brokers and their duties.  I for one do not want to jump that fence and get into that pasture.  My job is representing the real estate end.  That's enough!

Jessica ~ It appears many people agree with us.

Brian ~ Well stated.  I didn't define my terms very well in my original post.  Typically I do a "mini pre-qual"  but I seldom get into loan programs very deeply.  That is for the LO to do.

Bill ~ I loved your trip down memory lane.  Funny how it doesn't seem that long ago we were all relying on a much slower system to get the same job done.  No we move at the speed of light, are we getting more done?  I don't think buyers are liars, I believe they just don't know what they want until they can know what they can have.  Thanks for the compliment.

Rich ~ True there are so many different good scenaros for buyers when it comes to loan product these days.  I just don't have the time to keep up with them. Then when I do, things change.  Oh my!  Leaving it to my Loan partner ( I love your term by the way ) makes it easier.  I specialize in finding homes, not loans.

Jay ~ What can I say, "great minds think alike."  I must go look it up Jay. Does this mean I can be an old codger with you?  :) pretty please?

Bryant ~ Ditto.  It really is about what the consumer prefers, yes?

Ines ~ Most buyers expect to have to go through some sort of process.  Of course when you get into higher price ranges many don't want to do it. They sometimes get offended.   Of course those folks spend a lot of time hiding money,so why should they tell you where it is?  :)  (This I am referring to not in a fraud way, but in a tax shelter way.)

11/03/2006 11:56 AM by Kristal Kraft ~ Denver Real Estate (The Berkshire Group Realtors)


KK - have I told you lately how much I value and appreciate you? That you take the time to respond to each and every comment speaks volumes about who and what you are. Thanks!

11/03/2006 12:00 PM by Rich Jacobson ~ ActiveRain Community Builder (ActiveRain Corporation)


Rich ~ Thank you very much, I do appreciate you taking the time to tell me that.  I enjoy reading the comments and do put further thought into the different perspectives.  Thanks for stopping by Rich!

11/03/2006 12:28 PM by Kristal Kraft ~ Denver Real Estate (The Berkshire Group Realtors)


I totally agree with Rich - the two of you really take time to welcome people and to respond to every comment.  We can only aspire to be like you 2 pros.

 

11/03/2006 01:51 PM by Rick & Ines - Miami Shores Real Estate (Majestic Properties)


You are too kind Kristal - I really look forward to meeting you someday soon.

11/10/2006 11:11 AM by Rick & Ines - Miami Shores Real Estate (Majestic Properties)


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Real Estate Agent: Kristal Kraft  ~ Denver Real Estate (The Berkshire Group Realtors)
Kristal Kraft ~ Denver Real Estate
Denver, CO
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