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What is your loan officer bringing to the table?

By
Mortgage and Lending with C2 Financial NMLS #279125

I love to dine...what that means is I am pretty darn picky about the food I partake of and I enjoy sharing the dining experience with friends and family through a leisurely and satiating experience.  I am quite certain in one of my former lives I must have been French, Italian, Greek, Russian, Indian.......anything but tried and true born in the U.S.A.  Don't misunderstand, I am a very loyal American...except when it comes to food.  I don't "do" fast food.....left to me there would be no Golden Arches, no Whoppers and no deep fried "what ever that thing is".......they wouldn't exist because they would be bankrupt for the lack of my money.

Give me quality....or give me nothing.  Send me to bed without my supper......that's okay by me.  And, I am not talking high brow, five star dining experiences.....a local diner who produces the best corned beef hash in history is fine by me.  I just don't want "canned", "processed" and poorly cooked food....and avoid it at all costs.

Now, lest you think I have gone off the deep end into some fixation with food...let me explain that my current fascination with the topic of food was brought on by Karen Fiddler's post on saving her transaction.  It is a great post and Karen's intuition kicked into high gear to inspire her to sit down with her clients and get to the bottom of what they "weren't" saying......and what they weren't saying is that they were confused and frightened by the repeated questions and additional documentation required from their loan officer.

So confused and frightened, in fact, that they were ready to withdraw their offer.  Karen soothed their fears and assured them all was okay, talked with the loan officer and established the communication and flow of information to alleviate her clients fears and save the transaction from almost certain failure.  Kudos to Karen for listening to that still small voice...all to often we humans think our own loud voice is more intelligent than that little small glimmer Providence has given us.

Now, the point of my love of good food and the intimate and romantic nature of exquisite dining is this (yes, she is finally going to draw a connection between food and finance...thanks for hanging in there):  I question what the loan officer is question is "bringing to the table"....clearly, the borrowers are being fed only when the loan officer feels like feeding them and only what this loan officer thinks they should be allowed to eat.  The quality of the ingredients, the preparation and the presentation are of no consequence to this "drive through" fast food junkie.

As consumers and as agents, I think it is your right to have your financing served "your way" (okay, I just could not resist)......and, there is absolutely no excuse for the uncertainty and insecurity Karen's clients experienced because their loan officer could not find the time, or presence of mind, to serve them (and their agents, for that matter) quality "food", prepared with thoughtfulness and compassion and served with humility for the opportunity to represent them with the purchase of their home.

Now, I have to rush off to make steamed mussels and clams in a white wine reduction infused with shallots, fennel, garlic and fresh herbs from the garden, finished off with a splash of cream and fresh tomatoes....and freshly made bruschetta!  Bon appetit!!!!

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Deborah "Dee Dee" Garvin

NMLS #279125

 

 

If you are looking for answers and creativity to accomplish your home buying goals and financial stability, contact me for a thorough analysis of your current and future home buying and refinance opportunities.  FHA, VA, renovation expert, HUD Certified First Time Homebuyer Certified Mortgage Banker.

(619) 906-6288

 

Alan Bruzee
Long & Foster Real Estate, Inc. - Rockville, MD

Great to mention Karen's fantastic post.  Food is part of life.

Sep 02, 2010 02:08 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Deborah,

Are you sure you are in the right business? I thought you could be a fantastic food critic

Sep 02, 2010 02:17 PM
Yvette Chisholm
Long & Foster Real Estate, Inc. - Rockville, MD
Associate Broker - Rockville, MD 301-758-9500

I wanted to mention that it is a real shame the loan officer couldn't read their client and explain what is normal and not normal.  It is like going to the doctor and them asking you for all this information.   First time homebuyers need more information not less.

Sep 02, 2010 02:31 PM
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

So, what time is dinner?  It is very frustrating to entrust your Clients to a vendor who acts with such disregard for everyone involved in the transaction, because as we know all to well, everyone suffers the backlash.

Sep 02, 2010 02:36 PM
Donne Knudsen
Los Angeles & Ventura Counties in CA - Simi Valley, CA
CalState Realty Services

Deborah - First and foremost, I too love to eat and cook and I loved Julia & Julie. Great movie.  On another note, I've never understood the MLO who doesn't return phone calls or who ignores their clients and the others in the transaction.  It's just bad business and it's bozos like that that give the rest of us a bad name.

On another note though, not being one of those MLO's who doesn't have a problem communicating with my clients and others in the transaction, I have on numerous occasions have had just the opposite problem that Karen has.  I have had borrowers complain to me about how their Realtor never returns their numerous calls.

Communication is a two-way street and the lack of it can affect a lot more than just MLO's.  I speak from experience when I say that.  JMHO

Sep 02, 2010 03:29 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Good correlation between what the loan officer was feeding the buyers, and the fine dining excellence that Karen brought.  And by the way, I'm going to visit you . . . I bet you know THE BEST restaurants in Oceanside!!  I love to eat!!  Might be my Jewish mother personality . . . eat, eat, have a nosh.

Sep 02, 2010 06:19 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Deborah,

I love the analogy between a fine dining excellence and what a loan officer feeds buyers..brilliant! Communication is the key to any successful transaction and a loan officer does have to listen to get an idea of how much to information to dispense to the buyer..more is always best! Off to read Karen's post!

Sep 03, 2010 12:24 AM
Deborah "Dee Dee" Garvin
C2 Financial - San Diego, CA
C2 Financial

Alan,  That it is, that it is!

Jon,  Never thought about writing reviews...but you might be onto something.

Yvette, EXACTLY!  FTHB are stressed out enough without being left in the dark.

Tish,  Wow, sorry I didn't check back....would have loved to have you!  LOL!  I think good agents know exactly what I am talking about in this post.

Donne,  I am very much aware that it is not only the MLO who doesn't communicate.....I have closed a couple loans in which I or the clients NEVER heard from or talked to one of the agents in question...and, I assure you, it was the agent on the other side that pulled up the slack.  Seems like there are takers in all sides of the business....unfortunately, some consumers just don't know that is not the way all MLO's do business.

Carla, Come on down!  Best resturant in Oceanside?  Right here in my humble abode!  LOL....Do you like Italian?  How about some Osso Buco?  Like ethnic?  I make a fantastic Borscht!  Breakfast?  You would die for my trademark whole wheat and oatmeal pancakes cooked with banana slices and topped with fresh bananas/strawberries and chopped nuts...a pure maple syrup and whipped cream......YUMMY!  :-)!

Dorie, You are so right...listening involves much more than the words that are being said.....listening includes what is NOT being said!  Isn't is tragic that the lack of communication of the number one complaint in the entire real estate/lending process?  Thanks for your insight!

Sep 03, 2010 02:52 AM