365 Tips To Becoming A Successful Realtor®

365 Tips To Becoming A Successful Realtor®

Tip #93 - Live or Die with Customer Service

The office phone rang about 10 days ago and the voice on the other end had an interesting story to tell,

"We have been working with another Realtor in the area for a little over a month but she just wasn't there for us. She acts like we are always bothering her and the only reason she fits us into her schedule is for the commission. We really don't trust her. We just fired her. A friend of ours highly reccommended you and Janice"

New agents need to take this to heart and experienced agents need to look deep into themselves and ask, "Could this story be about me?"

ActiveRain is loaded with Buyers are Liars stories. Maybe they left you because they were getting a bad vibe. Maybe they were smelling commission breath. Who knows?

The only way to avoid this is to focus all of your efforts on your client's interests. If you truly put their interests before your own, then you will naturally provide the customer service that will keep them as lifelong clients and encourage them to refer you to their friends and family.

BTW, the $700,000 offer that we wrote for our new clients was accepted yesterday and we are now on our way to creating a legendary customer service story.

Mark Hall

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6 Comments on Tip #93 - Live or Die with Customer Service - 365 Tips To Becoming A Successful Realtor®

SEP
04
2010
165,839 Points 8 Featured Posts Outside Blog Called Shot Master

Some agents don't care about the clients and some clients don't care about the agents.  A balanced relationship always works best.
12:06pm • #1
648,281 Points 10 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thanks for the share. So happy for you on the $700,000 sale. I feel to do our best and then not be tied to the outcome.
12:06pm • #2

"Take the dollar Signs out of your eyes" is what I believe is what is important. Thanks for sharing.
12:15pm • #3
1 Featured Post Attended Rain Camp

Nice..  I have been shocked at how often I see Realtors who just have terrible customer service skills.. I have no idea how they have any success.
12:49pm • #4
1 Featured Post

Yep, hopefully more clients will wake up and smell the coffee.  I have had so many people complain about how bad their realtor is and then do nothing about it.
4:04pm • #5
SEP
08
2010
548,645 Points 3 Featured Posts Outside Blog

Mark, when I made the choice to focus on customer satisfaction alone, and not dollar amounts, my business sky-rocketed.
7:14am • #6

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Mark Hall Homes for Sale Vancouver Washington

Vancouver, WA

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Elite Realty NW - Keller Williams, Vancouver Washington

Office Phone: (360) 816-9697

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Mark and Janice Hall of Elite Realty NW lead a dedicated team of real estate agents in the Vancouver Washington area. Each one passionate about providing the highest quality customer service. Each is focused on getting you into the Vancouver Washington home of your dreams.


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