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How to choose the right listing agent

By
Real Estate Agent with Progressive Realty (Boise Idaho) www.Progressive-Realty.info DB-17066

The most important things a seller should consider when hiring a Realtor include:

  • How knowledgeable is the Realtor in the type of property being sold?
  • What percentage of the Realtor’s listings actually sell and how does that compare to the general MLS?
    • Average Days on Market;
    • Average List to Price Ratios;
    • % expired before selling;
    • % canceled before end of the contract
  • What is the Realtor’s marketing plan and is it in writing for the seller to sign?
  • Does the property being sold match the target market of the marketing plan? 
    • If it is a property that will most likely be bought by someone from out of town like in a resort market, does the market extend beyond the local market?
    • If the property is in a Senior Community, is the internet really the best place to market it to potential buyers?
    • If the property is vacant land, how many website portals do justice to that market segment, so maybe you need to do more print media or direct mail.
  • What is the Realtor’s reputation with other Realtors in the area?  Will other agents be more inclined to show or avoid your listing based on the agents reputation?  (I recognize this one is difficult to quantify.)

Our MLS system in Boise, Idaho only goes back to 2002 when we switched vendors, but I was pleased when I did this analysis on my business as I update my marketing plans.  Even though I was not trying to build my personal business since roughly 2006 due to being in more of a Regional Manager position and then starting my own company, I was pleased to realize that I have personally had 198 sales in that time period (126 buyer side and 72 listing sides) totaling over $31 million in personal sales.

I took a map snapshot of just my buyer controlled sales in Ada County to see how well my experience covers our area and was pleased to see it was pretty diversified.

Jim Paulson Boise Real Estate sales

I was surprised to see that my average sales price to list price ratio is 101.59%!  My list to sold price was 3.84% higher than the average in the MLS.  Maybe I need to start telling potential sellers (assuming a $200 sale) that equates to them making $7,680 more than hiring the “average” Realtor!

I really hope that more sellers take the time to interview multiple agents before listing their home.  If they did, there wouldn't be near as many listings that expired without selling.  If agents wouldn't take overpriced listings, that won't sell, maybe the rest of us that price them right to start with won't have to keep defending our industry. 

Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Jim, differentiating yourself from the other agents is great marketing on your part if you definitely have the numbers as evidence to back you up.

Sep 04, 2010 02:37 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

This is a great way to show your expertise and what you bring to the table that other agents do not or cannot.  Continue success to you!

Sep 04, 2010 03:34 PM
Brian Madigan
RE/MAX West Realty Inc., Brokerage (Toronto) - Toronto, ON
LL.B., Broker

Jim,

very interesting, but I must confess that I don't know these numbers about myself. So, it could be an issue for potential clients.

Fortunately, I haven't run into anyone with these questions.

Brian

Sep 04, 2010 04:04 PM
Irina Riley
American Dream Colorado - Woodland Park, CO
GRI, SFR, CNE, e-PRO, SRES

Jim, some Sellers just go with the agent, who will list for higher price and for less commissions. I've been watching a lot of properties on the market for more than a year and still not sold, most of them because they were overpriced.

Sep 04, 2010 04:32 PM
Ralph Janisch ABR CRS Broker
Janisch & Co. - Conroe, TX
Selling Northwest Houston to good people like you!

What I have found is that you can be the best agent around and sellers will pick whoever their friends and/or family told them to pick.  Most people want someone recommended to them.  That way they can blame any bad result that might occur on their friends.

Sep 04, 2010 04:41 PM
David L. Montgomery
MULAMONT REALTY, LLC - Pontiac, MI
David L. Montgomery

All things being equal -- you would be a tough act to follow.  Your stats should be music to sellers' ears -- especially if you sing 'em. :-)

Sep 04, 2010 04:50 PM
Aaron Vaughn 830-358-0455
Conifer Builders LLC - Canyon Lake, TX

Jim: It can make a huge difference sometimes about the listing agent, but really it's always price.

Sep 04, 2010 04:56 PM
Terry Chenier
Homelife Glenayre Realty - Mission, BC

Jim,

I would definately use that as a marketing tool.

Sep 04, 2010 06:25 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Congratulations on the featured post. good luck in getting many listings.

Sep 04, 2010 11:50 PM
Chris Smith
Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON
South Simcoe, Caledon, King, Orangeville Real Esta

JIm, as a practitioner helping business make better metric-based decisions prior to entering real estate, this makes so much sense to me.

Sep 05, 2010 01:16 AM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

Excellent advise- too many people list with bozos who tell them what they want to hear and have no track record to back their claims. 

Sep 05, 2010 02:02 AM
Al & Peggy Cunningham, Brokers
RE/MAX West Realty Inc., Brokerage - Brampton, ON
Our Family Wants To Help Your Family!

That is excellent Jim, you should stand out from the crowd for sure in your area. Sellers are all to often only interested in what the commission is instead of realizing that an agent can lose them much more than a commission point! 

Sep 05, 2010 02:46 AM
Wendy Hayden
Photographer, Home Stager, ePRO - Richmond, VA
Chesterfield, Richmond & Powahatan

The average list price ratio is HUGE what a great stat to share with clients!

Sep 05, 2010 05:24 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

@Loraine or Lorretta, most sellers express those three concerns, but the main thing they really want is the property sold.  They just don't know what questions to ask to get them there so those three questions keep coming up.  Everyone should have these answers in advance.  You need to explain to them how the market dictates price and here is how I came up with the value and why other agents may use higher unrealistic answers.

@Gary & Joan, we all have something to differentiate ourselves.  If you don't, you won't get the listing unless you are the only one applying for the job!

@Brian, I bring these things up if my clients don't.  If I don't tell them the pitfalls of listing for the wrong price, why wouldn't they choose the next agent that offers them a higher one?

@Irina, I suggest you take some of those stagnant listings with you to your next listing presentation!  Use them as an example of "what not to do as a seller".

@Jeanne and Ralph, Address your concern head on too. For example, "I know you probably know other Realtors here in our area, but this is a very important decision to consider and here is why it is in your best interest to select us . . . "

@David, it is critical that we sing about our accomplishments (without coming across as arrogant or egotistical about it).  If you graduated from College, wouldn't you put your diploma on the wall?

@Aron, contrary to popular believe, it isn't about price at all, it is about value.  Nordstrom verses Walmart . . . need I say more?

@Terry & Gita, thanks for checking in.  I am humbled by each of your points on AR.

@Chris, J. Phillip, Al and Peggy, the problem in our industry is that our customers don't know how to differentiate what we do as Realtors, so they can't see the "value added" by a good Realtor.

It is up to us as "salespeople" to sell our value added proposition! 

Sep 05, 2010 05:45 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

@Wendy, We need to show our clients there is a difference between Realtors.  If we fall into the mindset it is all about price, then we will be replaced by square foot for the dollar automated valuation models.

Keep in mind you don't buy a car by the pound any more than you would buy lingerie by the yard so why should you list your home by the Sq. Ft.?

Sep 05, 2010 05:49 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Jim, I am a numbers person so this type of info is great to share at listing appointments.  Pretty impressive stats.

Sep 05, 2010 05:57 AM
Lesley Wagstaff
Re/Max Results Realty in Vancouver, BC - Coquitlam, BC
For Real Estate and Mortgages

Great Stats Jim.  I have been a realtor for a long time, but I mostly work with buyers, but for a numbers person your information would blow their socks off!

Sep 05, 2010 07:23 AM
Stephen P. Panczak, Ph.D.
Keller Williams Coastal Partners - Palm Beach, FL
Real Estate Agent & Business Coach, (561) 254-8098

Jim - As a numbers person, this information is great. Thanks for sharing with us.

Sep 06, 2010 02:03 AM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

Jim in no other business do people make the poorest choices with so little thought. It is always head scratching to me!

Sep 08, 2010 01:15 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

I am currently working on updating my marketing plans for 2011 since I know how many listings are about to expire on 1/1/2011.  Just my postage to the expired listings will exceed many Realtor's annual marketing budget!

Nov 20, 2010 07:27 PM