Special offer

Some Advice to would-be Property Managers from a REALTOR® who's been there, done that!

By
Real Estate Agent with BlueCoast Realty Corporation

So, you want to be a Property Manager?  Are you crazy?  Do you have any idea what it takes to do it and do it right?  You don't just deposit checks and sit around, you know.  It's WORK!  Unless of course, you're not doing it right, then it's just sad -- and a lawsuit waiting to happen.

You really want to do it, huh?  Okay, you're gutsy, I'll give you that. 

There are a few things I'd like to suggest to you before you begin your journey. 

Just because the State has given you a real estate license, it doesn't mean you are qualified to be a Property Manager.  If you really want to do this, you need training.  And I don't mean a bunch of letters after your name.  They're all well and good, but what you really need is to apprentice with a Property Manager for at least 1 year.  You need a chance to see as much as possible.  And even after 30 years, you won't have seen it all!

You must learn to deal with Owners and Tenants.  Let's start with Owners.

Owners can be a joy to work with.  They want a quality tenant and they maintain the property.  Then you have a few who will not want to do anything.  They won't want to clean the carpets, paint the walls, do repairs.  It will be up to you to see that they do these things.  Think that's easy?  Well, not always.  You will need the work, so you might be tempted to let some of these things slide.  DON'T!!  This will ruin your reputation faster than you can blink.

You need to have a very strong and enforceable Management Agreement with the Owners you represent.  Be certain they understand what is expected of them and of you.  And then be sure to enforce what you have both signed.  Have an Owner's Account which has enough funds in it to handle emergency repairs.  You should not Keys to your new rentalhave to hunt-down the Owner to get approval to repair a leak in their rental home.  And should you find yourself with an Owner who balks at making necessary repairs -- get rid of the rental.  If you hold a Real Estate License, you'd better be aware of the liability you incur when you represent properties that are not maintained.

Now, Tenants.  Ah, Tenants.  Many of them are a joy.  They pay the rent on time, they treat the property as if they themselves owned it, they notify you immediately of any repairs needed and they don't mind that you need to inspect the property every once in a while. 

Yes, I said inspect the property AFTER it's rented.  What, you thought all you had to do was find a Tenant and start collecting the rent?  HA!  You need to protect the Owner, yourself and the Tenant.  This will require you to visit the property occasionally to be sure that all is well.

But that all comes AFTER you have found a Tenant.  The vetting of Tenants is a very important part of your job.  Doing so, and doing so properly, will help you and the Owner avoid many headaches down the road.  Credit and background checks are important, but even more important -- TALK TO PREVIOUS LANDLORDS!!

Let's also remember that Tenants are people, too.  I have seen Property Managers treat Tenants with a serious lack of respect.  Do you think that just because they are renting instead of buying, they are less than .  .  . ?  Better get over that!  You can have all the properties in the world on your books, but without Tenants to live in them, you aren't doing your job.

Tenants have rights!  You'd better learn what they are and act accordingly!  In this day, when lawsuits are plentiful, if you want to keep that real estate license, you'd better follow the law.  I've seen a couple of Property Managers cause entire brokerages to be closed down because of their actions.  You don't want to be one of them!

Be prepared to work 24/7 on occasion --  and holidays.  If your tenant has an emergency, they really don't care, and shouldn't have to care, that you just sat down Ringing Phoneto dinner.  If you aren't working with a team, this can be very hard on you and your family.  Be certain you can devote the the time, availability and resources needed to do the job.

Now, you'll have some Property Managers tell you they NEVER work 24/7.  If that's the case, somebody is not doing their job and I'd propose they are not very good Property Managers.  The good ones know that a burst pipe can, and often does, happen at 3 in the morning.  And they'd better have someone taking the call and getting it resolved BEFORE 9AM!  It's 24/7 folks, no way around it.

Property Management can be a very lucrative business.  But as with anything which has great rewards, it comes with great responsibility and sacrifice.  Be certain you can handle both before you jump into the waters.  You need to always be mindful of two things: THE LAW AND THE GOLDEN RULE!  If you can't remember, and follow, these two then please -- do us all a favor and find another line of work.

 

Posted by

 ***********************************

   Copyright © 2010 - 2013 All Rights Reserved

When you're ready to buy or sell a home in Wilmington, Wrightsville Beach, Carolina Beach or Kure Beach NC, give me a call.  Lets work together to achieve your goals!

Tish Lloyd, REALTOR®

Broker

NC Real Estate Lic. 269076

Realty World Cape Fear

1119-A Military Cutoff Road

Wilmington NC 28405

910.547.1446


 
  

 
 
 
 
Twitter Bird
Are you following me?
 

 
                                                                                

Susan Laxson CRS
Palm Properties - La Quinta, CA
Realtor in San Diego, CA & Naples, FL

Tish, excellent advise and I have sent the link to associates who have been talking to me about opening a property management division.  Thanks for the timely post!  ~ Susan

Sep 05, 2010 03:28 AM
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Susan:  Delighted to be of assistance.  If I can help in any way, I'd be glad to empty my head! My Assistant really has the expertise in this field and we've been through the fire together, so would be delighted to act as a sounding board.  Hope you're having a wonderful holiday weekend.

Sep 05, 2010 03:39 AM
Lora "Leah" Stern 914-772-4528
Coldwell Banker, 170 N Main Street, New City NY 10956 - New City, NY
Real Estate Salesperson

Tish - great post.  Too many think that once you've found a tenant you're home free until they move.  They don't realize just how important it is to inspect the porperty on a regular basis.  There are too many tenants that abuse the property they rent,( after all its not theirs ) and small problems then become big problems.

Sep 05, 2010 04:04 AM
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Leah:  Thanks!  Shocking how some people live; isn't it!  It's a gorgeous day here -- hope you're enjoying the same!

Sep 05, 2010 04:17 AM
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I had 2 calls last week from homeowners whose LISTING Realtors overpriced their homes FOR RENT and then did not QUALIFY the applicants and now their tenants have not paid....their REALTOR agent/property managers have NOT THE FIRST CLUE as to what to do to get them out or make them pay...

For my VA real estate broker license * I have to take WORTHLESS real estate brokerage CE classes AND then take annual landlord-tenant information and update classes...

Sep 05, 2010 05:58 AM
Stephanie Reynolds
Integrity First Financial Group, Inc. - Santee, CA
East County San Diego Homes 619-838-4408

Great advice Tish! Property Management is certainly not a cake walk! Working with personalities from both owner and tenant in and of itself is a challenge! There always is something to be taken care of, something broken, a vacant unit, a complaining neighbor, past due rent, eviction......it is a LOT of work!

Sep 05, 2010 10:26 AM
Scott Hayes
(512) 786-8300 - Austin, TX
Realty Austin, Broker Associate

That pretty much says it all Tish. I like property management, but I tell it isn't for everyone. But I'll tell you, if one knows what their getting themselves in to, property management is really nice in a tough economy.

Sep 05, 2010 11:26 AM
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Wallace: It takes a special touch to comport the job of Property Manager with professionalism, compassion and respect for all parties.  Sorry to hear about your instructors for your Broker's CE Classes; I have always been blessed with great instructors and learn something valuable every time I take one, even after almost 27 years.  Of course, I've been equally lucky on the Landlord/Tenant CE Classes as well.

Stephanie:  No cake walk is a nice way to frame Property Management.  Sometimes feel like Sibyl, or The Man With A Thousand Faces, having to change approaches so often.  It is certainly intense.

Scott:  You are so right, Property Management is not for everyone; however, it can certainly be a "port in the storm" in times like these.  Thanks for stopping by!

Sep 05, 2010 11:53 AM
Joni Bailey
101 Main St. Realty - Huntsville, TX
Your Huntsville / Lake Livingston Area REALTOR®

Oh my gosh. NO WAY JOSE! I could not be a property manager. I'd go to jail for sure! :OD

Sep 05, 2010 05:26 PM
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Joni: I certainly understand your position!  That could be said of me in a couple of other scenarios!

Sep 05, 2010 06:48 PM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

You have hit the nail right on the head! And its true that in times like now, its a great opportunity.

Sep 05, 2010 10:42 PM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Tish all I can say is Amen!.  I'm sending this link to someone who recently asked about getting into property management.

Sep 06, 2010 12:35 AM
Mary Kay Hopkins
Mary Kay Hopkins, LLC e-PRO, GRI, CRS, CRB - Lake Charles, LA
e-PRO,GRI,CRS

Tish, I hit the suggest button on this one.  When I started my real estate career, I discovered early-on that Property Management was not for me but I have the UTMOST RESPECT for those who do it RIGHT.  It is obvious you fall in that category.

Sep 06, 2010 01:49 AM
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Will:  They say "Necessity is the Mother of Invention". 

Charita:  Thanks; would be glad to help in any way.

Mary Kay:  Thank You! It's normally the 'small things' that can corrupt your whole system and put things into a tail spin!

Sep 06, 2010 05:02 AM
Anonymous
Susan

I had a really bad property manager. she was rude and mean, wouldn't fix anything. Always said the owner wouldn't do it. Hated having to deal with her. She clearly did not like her job or the people.

Sep 06, 2010 11:47 AM
#15
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Susan:  Let me apologize to you for her.  Sometimes the title makes the person, and sometimes the title makes the person a bit full of themselves.  I understand how you felt as I've been in that position myself and couldn't get away fast enough.

Sep 06, 2010 12:07 PM