GET RID OF THE WORD..... "NO".....IN TODAYS REAL ESTATE MARKET....

Carol...simply and best said....Who wants to do business with a doom and gloomer? people come to us for help, for solutions and comfort on the subject matter of their home. That is a pretty personal subject and we should make it pleasant to do business concerning it.........thank you Carol....

Rugg....thanks on photo. Been putting it off for months. If you need additional info on the "NO" subject, consult any local woman on the matter........my wife is a goldmine on the subject......and studied under Nancy Reagan....JUST SAY NO program....I told her Nancy was not referring to that.....

Dan....your response is so right on....to watch one self and monitor....this is a good thing to do...Self-assessmsnt leads to knowing yourself better which leads to knowing your clients and business better too. Who said ..."To thine own self be true"? I will add....."and it will make $$ for you"....Good input.....thanks

Don...Well said.......People want to be heard and then helped. The sooner you can send a message that you heard them and.... that you can help them, the sooner we can get to business......it is as simple as that.

Ralph....why, thank you too.....may it produce business for all of us one way or the other......I told someone "NO" to an overpriced potential listing and I said it in such a way that they ended up going with me. So, a good "NO" can turn into a productive yes if presented correctly......yes?

Amy....Best Real Estate Cheerleader in Florida......will stand in front of all your open houses with pom-poms yelling positives. Give me H...give me an O give me an M...give me an E...... House will sell in hours......Amy, I am sending you check.....

Glenn...say when...you are exactly right. It is like going to the doctor with a problem and him telling you...you will be just fine. Take two of these and call me in the morning. With agents...Its, sign here and I will call you in the morning......If done correctly, you will be making and getting a lot of calls....Good stuff Glenn

Dagny....Thank you "D". There are so many ways to sell without selling. Wherever we go, we want a good experience to what ever we do. That is why Disneyland does so well. It has so many positives going for it that it can boast to be the...... "happiest place on earth". The place is really one big giant....YES...because the public agreed with Walt. Same dynamics can apply for us too if we present it as such....best to you Dagny

Tish...the dish..You have correctly explained a dynamic that is similar to the first impression one never gets a second chance on. Same when when a recruiter is glancing over your resume too. We only have that precious first meeting and few moments to convey...that WE CAN HELP YOU...look no further. I wonder how many deals are lost because the agent bungled those few precious moments....? Good input Tish

Jeanne....very aptly demonstrated use of the technique of the post. You see, if I was talking to you, your dialog keeps us involved and moving forward. Very professional in my opinion......One caveat: It was once pointed out to me that the word "but" is a take-away. Most people are not aware of it in that context. As long as we can keep an exchange healthy and alive, we should proposer as your comment explains.....good point and thanks for sharing it.....Jeanne

Kristen...you are loved....You made a potent comment when you said...."When we really think about it and become an active participant in the discussion rather than a conveyor of info, the NOs will be few and far between as you said". To me, the deal is made while you are conversing, not necessarily selling.  When people get to know you, they then make a value assessment. I cannot tell you how many times I was sold when the person I was talking to knew what they were talking about and just shared that data in an inviting way. Thank you Kristen...

Ginny....I am glad for your comment. You should have no problem in engaging the potential client. Best sales tool you can have is being yourself.....people buy that product wherever they find it........Greater day to you

Cara mi omy.....that's it. I am trading places with you. My post is the comment and your comment is the post.....most excellently said......Cara. You captured the heart of the matter. BTW, I have had people argue with me in regards to customer servicing. All that told me was that they shouldn't be in this field for now.  If you ever owned your own business, you count and pray for everyone customer that comes your way or you don't eat. Thank you for acknowledging the pic......too

Ricki......In the first part of my life, it was Richie first, then business. It worked well for me, but I was still missing something. It wasn't until I discovered the Win/Win strategies that things really took off. You see I knew I would always win, but I would not pay too much attention to whether the other guy did or did not. Their win, lose, or draw was their responsibility. Now, I make it my business (literally) to make sure in whatever I do that everyone wins. What an extremely satisfying experience it is and it is beyond words at times. One thing I do know....The feeling I get when I receive a check is not exclusively mine. The other guy likes that feeling too......People first then Business became my mantra......thank you for bringing it up and yes, it has helped me tremendously personally, professionally, and spiritually.......best to you Ricki....

Ernie....I am having to get used to my own picture too...LOL  Navigate so that you sail on....no matter what the weather is....thanks for dropping in.....

Jane....I do say what I mean and I mean what I say. You know Jane, that is a cutesy cliche until you start practicing it. Then, it becomes a very powerful tool for the honest, sincere practitioner. People take notice when you are silent and people take notice when you speak as long as you give it the proper respect.....and honor the literal dynamics at play.........Have a really good week Jane...enjoy