ANSWER THE PHONE.....and you get $3000.00....... IT IS THAT SIMPLE

By
Real Estate Broker/Owner with people first...then business Ran Right Realty BRE Agent 636943

Here is one story that should be told over and over again in the Real Estate bars, saloons, gatherings, parties, chat rooms, ONLINE, and lunch rooms across the the nation. It has a dollars and "sense" ending. That's common "cents" and $3000.00 dollars. ......Well here it is...plain and simple....

My client called me and let me know that they wanted to purchase some HUD properties. I immediately researched the subject matter and found out you had to be registered with HUD to participate. I applied and I am currently in the process of getting approved......but that is not the story and most likely a separate post topic.....

Meanwhile, my all cash client finds and wants a HUD property and instructs me to get it. I in turn have to locate a HUD agent to put in a bid on the property. NOW HERE IS THE POINT OF THE POST.........

THE FIRST PERSON WHO ANSWERED THE PHONE.......GETS THE COMMISSION $$$

That's right....there is a 5% commission due and I was willing to split with the first agent I got a hold of. His share would come to about $3000.00 for just answering the phone..ANSWERING THE PHONE

FIRST PHONE CALL: Got a hold of a young lady who said, no such person here. I cross-examined her, double checked it and even told her that this number is listed for a HUD certified agent. She thanked me and hung up.

SECOND PHONE CALL: I get a recording stating clearly that they are on another phone or they would have picked up. They will call me right back if I leave a number. Okay, I will play...I left a number.

THIRD PHONE CALL: Sorry they couldn't take my phone call and that they even missed me...RECORDING. Leave a message and they will call me right back. Okay, I will play and I left a message

FOURTH PHONE CALL: Second ring...this is Don, how can I help you? Don, are you a certified HUD agent. YES, I AM. Well this is your lucky day. I need to submit an offer immediately for all cash. I am willing to split commissions. Are you available? YES....says Don. We do the deal.....Don is richer for it, my clients are happy and I am writing this post.

OTHER CALLS AFTERMATH: 2-3 hours later, the second phone caller calls me. Sounds tired and in a hurry. Did you call? Yes, but I handled my issue. He said bye and hung up. The third caller calls me back. I told him I took care of my issue. He says, just for the heck of it, why did you call me? I told him the story and he apologized twice......he said that he normally answers the phone, but had issues that distracted him.

Professionals.....if we are learning anything in this day and age...let it be to....... BE available.

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Re-Blogged 3 times:

Re-Blogged By Re-Blogged At
  1. Dan Rosenberger 09/18/2010 03:22 PM
  2. Sidney Kutchuk 09/19/2010 05:07 PM
  3. Praful Thakkar 05/25/2017 03:00 AM
Topic:
ActiveRain Community
Location:
California
Tags:
real estate agents
commissions
cash
phone calls
dollars
real estate deals
hud
answering machines
cents
being available

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Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Erica...just in time for lunch...come in and sit a spell......

My dear what a fantastic and timely story. That's it...you are now co-author of the post....Most excellent contribution.......

Sep 20, 2010 07:56 AM #173
Ambassador
1,396,226
Erica Ramus
Erica Ramus - Ramus Realty Group - Pottsville, PA - Pottsville, PA
MRE, Schuylkill County PA Real Estate

Thanks for the compliment! This post certainly has gotten much attention here, with 170+ comments.

I think it should be featured on the blog roll permanently. It's an "evergreen" post that everyone should be reminded of. 

Sep 20, 2010 09:02 AM #174
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Erica......your on a roll...a blog roll.....We have contributed well to the subject matter and now our colleagues can reference it and consider it too.....thanks for your support....

Sep 20, 2010 09:30 AM #175
Rainmaker
333,921
Ty Lacroix
Envelope Real Estate Brokerage Inc - London, ON

Richie, you snooze, you lose. Pretty simple isn't it

Ty

Sep 20, 2010 10:56 AM #176
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Ty.....they have been saying that since Romans wore sandals.....it must stand the test of time for a reason.....If we choose not to answer our phones...as long as we are conscious of it and are okay with that...so be it. Now consider the following: How can you effectively argue that business could be better, or it is too slow or my earnings are down when you may be the cause of that..? To each his own....Ty, to the one who doesn't snooze....he doesn't lose...does he?

 

Sep 20, 2010 11:17 AM #177
Rainer
53,484
Lesley Wagstaff
Re/Max Results Realty in Vancouver, BC - Coquitlam, BC
For Real Estate and Mortgages

Yep, Yep, I always answer the phone unless I am an idiot like today and forget to take the call forward off.  Maybe $3000.00 will make me remember that!!

Sep 20, 2010 12:32 PM #178
Rainmaker
272,283
Carrie Sampron
Home Smart Realty Group - Highlands Ranch, CO
ABR SFR & Kathy Sampron (303) 931-3629 Highlands R

Hey Richie:  We are HUD agents and we would have answered our phone!  Carrie

Sep 20, 2010 12:34 PM #179
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Lesley...$3k can buy a lot of memory now a days........Also, I did the call forwarding thing too. I wondered why my phone just stopped ringing for hours. I even checked the phone too. late in the evening it hit me.....no losses, lots of laughs and I never did it again.....Good stuff Thank you Lesley..

 

Carrie....I am making a note of that. I will be making it on line.....here goes...

Carrie Sampron, ABR SFR & Kathy Sampron (303) 931-3629 or (303) 931-3780 (Home Real Estate

Not only are Carrie & Kathy standing by for HUD purchase needs....but all your Real Estate needs. When the girls were asked what they thought about Real Estate...They replied, We never met a property we didn't like....Call them and marvel when you hear either Carrie or Kathy answer their phone within 1-3 rings....yes....a live agent is standing by...so call them now.............

Sep 20, 2010 01:00 PM #180
Ambassador
1,580,498
Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900
Get Results Team...Just Call (408) 252-8900! - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

It's all about balance. There are times I always answer the phone, other times I have to prioritize my existing business over potential future business...or telemarketers. An unfamiliar number will not lead me to interrupt my day-for every 1 call like yours there are about 99 wanting me to give them money for whatever they are selling.

Sep 20, 2010 07:16 PM #181
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Michelle.....sounds like you have have an awareness HANDLE on the situation..What more can you ask for? If and when you decide to make a change, I am sure it will be based on data available to you. In the world of running a business or the business running you, I think you are at the helm....yes?  Best to you

Sep 21, 2010 02:54 AM #182
Rainmaker
166,201
Deborah Grimaldi
Re/Max 1st Choice - Cranston, RI
(401) 837-9633

O.K. Richie,

 

Here is the scoop, call me because I answer my phone, 401....

 

It never seems to amaze me why agents do not answer the phone, and sometimes I get it, however, call back in 5 minutes or so when your other call is done!!

Sep 21, 2010 11:06 AM #183
Rainer
103,642
Cece Blase
Paragon Real Estate Group - San Francisco, CA

You're a great story teller. And I love good, smart advice about things we should be doing already, backed up by a good tale. Thanks.

Sep 21, 2010 02:28 PM #184
Rainer
103,642
Cece Blase
Paragon Real Estate Group - San Francisco, CA

You're a great story teller. And I love good, smart advice about things we should be doing already, backed up by a good tale. Thanks.

Sep 21, 2010 02:28 PM #185
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Cece......then we have a working match because I enjoy what I do and I thank you for supporting it...just for commenting, here is one just for you....

Helen Keller did her best to up her circumstances to the ways we communicate and....that a lot of us take for granted. She considered it a joy, a life changing experience to communicate like regular folk. I wonder what she would have to say about answering the phone.....? (if she could)

Deborah.....You should be called and often.....You want to boost business...?  Communications run the world, personal relationships, business, and education. Turn it up and see what happens. Or, if you are content, leave things the way they are. That's the scooperoo too

 

Thank you Ladies for dropping by.......

Sep 21, 2010 02:46 PM #186
Rainer
7,518
Veronica Huerta
SCA Real Estate - Ocean Beach, CA

Richie,

great post and a good wake up call. something as simple as answering a phone call can make a world of difference

Oct 01, 2010 10:16 AM #187
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Veronica....very kind of you to comment.....doesn't it all boil down to everything we have always heard.......? Opportunities abound and we...for some reason, tend to sabotage ourselves......We work so hard and then risk it all.....Why?  Very best to you Veronica..

Oct 01, 2010 10:40 AM #188
Rainmaker
1,648,784
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Richie, this post is so true...so many do not answer or even call you back..it is a normal courtesy that many agents have forgotten.  It is another wake up call from our own Pearls of Wisdom man!

May 25, 2017 03:35 AM #189
Rainmaker
2,489,911
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce - Short Sale

Let's hear it for DON and every other agent who treats their business professionally...YAAAH !

May 25, 2017 03:38 AM #190
Rainmaker
1,344,570
Sandy Padula and Norm Padula, JD, GRI NMLS#1483386
Realty One Group - Carlsbad, CA
Presence, Persistence & Perseverance

Richie Alan Naggar And the outcome of these missed calls to agents #2 & 3 will be? Seriously, sometimes, even losing money does not cure the defect. Welcome to the imperfect World of business. Some people think their time is more valuable than yours. Gues this lesson will burn in them a while. I could feel your frustration in the post.

May 25, 2017 03:57 AM #191
Rainmaker
2,153,849
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Hi there Ginny Gorman ...we are going through life together thus we should share...yes? Best to you dear lady

Sally K. & David L. Hanson ...yes to Don and his colleagues

Sandy Padula and Norm Padula, JD, GRI NMLS#1483386 ...this reminds me of the gold rush. When people found out how hard it was, there was no rush....

May 25, 2017 07:09 AM #192
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