I love to stay up late. I do my best thinking then. (Kids are asleep) But, I also love to get up early, I think that may be for the same reason and many times I will get on the phone with east coast banks early in the morning as well, but what happens when you forget which is which?
Awhile back, I admit, I forgot to turn the ringer off on my phone. It was dark when I went to bed as it was close to midnight, but I got woken up out of a dead sleep when the phone was ringing. Now, I have been known to fall asleep on the couch with the speaker phone on waiting for a bank to answer. (Being on hold for 2 hours, tends to make me drowsy) So, out of pure instinct, I just picked up the phone and answered as I always do, “Thanks for calling, this is Todd, how can I serve you?”
Now, this seems simple enough, but when I got done saying that, my senses started to realize it was still dark, which means it was still real late or real early, either way, the phone should not be ringing! The voice on the other end of the phone said, “Oh, I thought I would get an answering machine, I’m sorry, my name is _______________, I was calling about you listing my home, did I wake you?”
When I looked at the clock, I
noticed it said “3:37” and I
told this person yes, but it was my fault, I forgot to
shut off the phone and
out of habit, just answered it. She was very apologetic as she works
shift and sometimes just doesn’t think about it when she calls. But,
“After I dialed it was too late and I was just hoping to get your
I said, “You know, I’m up, it happens, so let me go to my desk and let’s see what I can do for you, set an appointment, and I promise, I am one of those that will be back asleep in less than 2 minutes, so no worries.” She was so happy that I wasn’t mad, that she listed with me the very next day… of course after she woke up. But, just the same, I made a friend by just understanding mistakes happen.
What would you have done in the same situation? Would you have been mad she called or would you have made the best of the situation? I’m sure glad I made the decision I did as it got me another listing. That was two years ago and that listing sold in 3 days and we are still friends and we have a good laugh about that night. From time to time, if I happen to wake up in the middle of the night, I will shoot her and email or an IM via yahoo and say, “You up?”
Todd Clark and the Friendly Home Team
Capstone Real Estate
Todd Clark is a licensed Realtor who specializing in Washington County, Oregon and also works both Clackamas and Multnomah Counties including the cities of Aloha, Beaverton, Canby, Clackamas, Gladstone, Gresham, Happy Valley, Hillsboro, Milwaukie, Oregon City, Sherwood and Tigard.
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