In our industry of customer service, it seems that the bigger you are, the less service you have to provide. I'll explain...
My 17 year old daughter got her first job this summer working at a local sandwich shop. She opened a bank account at BofA since they are in the same parking lot as her job (she does not drive yet). She is religious about saving money, always has been. When she gets her check, the first stop is the bank to put the whole thing in her account. Well, Bank of America messed up one of her deposits for a total of $200+ and did not credit her account with the money. They claim the check was cashed, not deposited into her account even thought she has the deposit slip reciept. BofA has given her (and her parents) the run around regarding this. It's now been a couple of months, and nobody will take responsibility for the error, even thought the bank claims the teller has made this kind of mistake in the past!
Can you imagine telling a buyer that we lost their good faith deposit? I know for one that I will not be opening any accounts at this financial wiz...I'll take my business to a place that treats me the way I treat my clients.
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