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The $35 Crest Experiment: Why it Failed - The Difference between Marketing and Advertising.

By
Real Estate Agent with McCall Realty

There are Nine Pieces to The Marketing Pie - Advertising is just one of them!We did a tongue and cheek post yesterday about not being able to sell Crest for $35.00 a Tube. There were really two main points that we thought about when putting together this nonsense tale.

The first was about the impossibility of selling overpriced listings in today’s real estate market.

So far 90+ of you have commented and most all seem to appreciate the overpriced message... from personal experience! (Just how many overpriced listings does each one of us have?)

The second, and perhaps foremost thing we thought about was the difference between marketing and advertising. Many professionals know this difference, but it has been our experience that some don’t, and that many Sellers and Buyers are not as aware of the difference as they might be.

Isn't it interesting how many Sellers these days tell us we're not "marketing" their house properly? How many of them understand that the fundamental component of marketing anything is always "Price"? And further, how many of them are actually talking about advertising and calling it marketing? We think pretty much all of them.

Let's see if we can help them out. So here goes the difference between the two:

Lets Define Marketing:
It’s the planning and execution of business methods and activities to sell a product.
 
How to Think about Marketing:
Think of Marketing as a Complete, Luscious Strawberry Pie.

  • There are Nine Pieces to the Pie.
  • Some Pieces are more important than others. (Price is the most important by far.)
  • All the Pieces Have to Work Together, and Independently to Complete the Marketing Pie.
  • The Pie won’t work unless you can eat the whole thing!

The Nine Pieces of the Marketing Pie: (not necessarily in order of importance, but in order of business execution)

  • Market Research (uncovers Price)
  • Product Price (the biggest slice of the Pie.)
  • Sales Strategy
  • Media Planning
  • Public Relations
  • Advertising
  • Distribution
  • Customer Support
  • Community Involvement

Let’s Define Advertising:
A public message paid for by a firm to promote the sale of it’s product.

How to Think about Advertising:
Advertising is only one piece of the Marketing Pie.

  • Advertising never works if the product is overpriced. (That’s why we can’t sell Crest for $35.)
  • Advertising is the piece of the Pie involved with getting the word out only.
  • Advertising involves strategies for ad placement and frequency.
  • Advertising often involves various media:
    • Print Media (magazines and newspapers)
    • Direct Mail
    • Billboards (we don’t have any to speak of in our market)
    • Television
    • Radio
    • Internet (80+% shop for homes here first)
    • The MLS (the next most important marketing tool after price.)

  • Advertising is the the most expensive piece of the Marketing Pie (presumably it has more strawberries). Public Relations is a close second, and Market Research is not far behind.

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Comments(36)

Gary Bolen
McCall Realty - South Lake Tahoe, CA
CRS - Lake Tahoe Real Estate Information

John - Thanks for your comment. This year we have frequently found that Sellers who claim that their house wasn't marketed properly have somehow overlooked their part in product pricing. Our goal as agents, we think, is to help overcome this overlook.

Laurie - We're coming back at you privately again. There's a few posts we think that have more laughs in them that we did recently. Greedhead,the Neighborhood Seer, and our solution to the mortgage crisis. Thanks again for taking the time to comment. 

Rick and Ines - Like your great discussion on lime based paint educated us about something we knew nothing about, our collective goal is to help folks understand... in as non-pedantic, accessible and comforting way that we can.

Bryant - We don't do much traditional advertising either, but we do as much marketing as we possibly can. Our blogs are the foundation component of the aggregate marketing mix.  The idea of distinguishing ourselves, and the properties we represent, by reputation as being properly priced is one we all should aspire to achieve. That is an excellent thought, and in our market, not one that we've focused on as much as we will now. This one's hard to achieve here, but possible. The blog, and the local news, is a good place to start that. This is really good feedback... and the fruit so far of the crest/marketing missive.

Marti - Thanks for your comment.  The truth is it's a real challenge for all of us, and a real talent of each of us to help get folks to see market truth.

Gareth - Have been a paid-for marketer it seems for a very long time. Have not seen many marketing dummies though, just some folks who hadn't had to think about it at a professional perspective... yet. Very much appreciate your comment.

Karen - It is always so nice to hear that our take on something is helpful to somebody. Thanks for sharing that with us.

Neal - Right on! The market would instantly change if every excessively overpriced listing was withdrawn immediately. What a concept. Up here, we've only got about 800 homes on our market. It's a small one, only about 15,000 total homes. So, the overload is nowhere near the volume that you face in your market, but the reality is the same. We've got years of inventory, the majority of which will not sell for a very long time.

Fran - We think it's true too. A Seller we just plain out fired not long ago accused me of not marketing his home. It was ridiculous. Idon't know how to not-market anything. We should've got him to buy some Crest at... well, you know the price. Thanks for your comment.

Ms Beth - If Paris Hilton, after solving the mortgage crisis, used out high-end Crest, it might not have necessarily meant a landslide upsurge in sales, but, like a Geiger counter, it would have been a great idiot indicator. Come to think of it, she's already that.

Gita - We're going to use it too. Thanks for taking the time to comment.

Rolando - We're working on the next advertising post right now. Won't be as funny as this one, and so far it's not funny at all. Just business. Thanks for commenting.

Dan - We're a partnership, one in the field, one online most of the time. And it's kinda slow. Thanks for commenting.

Melina - All of us turn them down, and a lot of us take them because they will come down, so they say or so we think. As a market changes, and continues to change like the one we have now, it's sometimes not as clear from the get-go as it becomes later. You are correct, of course, and we hope nobody ever has to take an overpriced listing, but our market is especially challenging to value, and like all markets, it is seldom if ever black and white. Here, the failure, or refusal to adjust is where the problem lies.

Al - Thanks for your comment. The differences is where good Marketing breathes. If we can just get a break on price. As for the graphics, we do all of that ourselves. The pie, for example, was a stock image. We set up a nine sided shape in Illustrator, created the slices by adding a line to each center, grouped each one, then pasted each slice into PhotoShop. Then used each imported slice as a mask to cut up the pie from there. After that we did each name in Illustrator, imported that into PhotoShop, and added the drop shadows to make it all seem better.

 

Aug 31, 2007 05:34 AM
Gary Bolen
McCall Realty - South Lake Tahoe, CA
CRS - Lake Tahoe Real Estate Information

Lenn - We were focused on traditional advertising on the list I think you are referring to. Of course the MLS is advertising. What we promote to each other, as you so clearly say, is the most important advertising that we do. And it is the second biggest of all marketing components.

Well said... as usual. And thanks. 

Aug 31, 2007 11:15 AM
Nancy Gray
Century21 At the Shore - Bayville, NJ

 

     Hello,

          Your blog is informative and very interesting. Thank you for sharing such valuable information and guidance. I am the Broker of Century 21 At The Shore in Bayville, NJ. I would like to share some of your ideas about marketing and the pie chart with my sales team at our next business meeting.

          Thank you for your generosity.

Aug 31, 2007 02:57 PM
Gary Bolen
McCall Realty - South Lake Tahoe, CA
CRS - Lake Tahoe Real Estate Information
Nancy - We'd be honored. Let us know if there's anything else we might do to be helpful. And thanks for commenting.
Aug 31, 2007 03:16 PM
Richard Bolen
Dickson Realty - Zephyr Cove, NV
CRS, ABR, CLHMS, e-PRO, Lake Tahoe Real Estate Information
All of You - This was fun. The Pie Chart took about an hour to do... once we figured out how to do it. We can not tell you how much we appreciate the kind comments. All of this is a very web 2.0 thing and we are having a good time being part of your community.
Aug 31, 2007 03:28 PM
Billnulls Blog Florida Realty Professional
Charles Rutenberg Realty - Clearwater, FL
AHWD
Excellent post! Your pie indeed breaks things down well!
Sep 01, 2007 03:09 AM
Donna Lueder
Integrity Group Inc. - Boise, ID
Meridian Idaho Real Estate
You guys hit the nail on the head.... Everything has to fall in line to make something work... PURPOSE, PROCESS, PAYOFF!  Sometimes it is as simple as that. This series was and is a wealth of information and I am sure will be absorbed by many and implemented into their listing presentations. thank you for taking the time to share and educate.
Sep 02, 2007 03:26 AM
Kelly Kilpatrick
Rancho Santa Margarita, CA
Broker-Associate
Great way to spell out the differences between marketing and advertising. I'm a very visual person - your graphic is perfect and well worth the extra time spent to visually convey your message.
Sep 02, 2007 06:48 AM
Eric Anderson
Eric Anderson Realty Group - Fayetteville, NC
Fort Bragg Military Relocation Services, Fayettevi

Excellent post, a very good way of explaining marketing.  I'll be checking back in, because this was very informative.

 

 

Eric Anderson, Team Leader
Keller Williams Realty - Fayetteville
EricAndersonNC@kw.com

Sep 02, 2007 03:13 PM
Deb Wilson
Crye-Leike Realtors - Clarksville, TN
Realtor - Clarksville TN
Great post.  I really would like to share this with some of the new agents in my office that do not understand the difference.  And of course, several sellers.  Thanks
Sep 02, 2007 05:58 PM
Diane Aurit
LKN Realty, LLC - Mooresville, NC
Lake Norman Real Estate
Excellent as always!  My approach to listings has always been to develop a marketing strategy for each property starting with defining the target buyer.  Once I know who I will be focused on reaching I can develop a comprehensive marketing strategy including advertising, networking, special events, etc.  Thanks again for this post! 
Sep 03, 2007 01:08 AM
Anonymous
Patrick Parker
You made it so simple. The price will sell the home. Seems so many sellers believe they have gold. Great post.
Sep 03, 2007 02:17 AM
#28
Susan Trombley
Trombley Real Estate - Wake Forest, NC
Broker/Realtor, Raleigh, Cary, Wake Forest, Youngs
I get the 9 pieces, but I believe that some pieces are larger than others. Internet marketing is the largest in this market these days.
Sep 03, 2007 03:16 AM
Josette Skilling
Keller Williams Capital Properties - Bethesda, MD

Loved your post on Crest.  What a hoot! 

 Would you mind expanding a bit on sales strategy and distrubution?  I really like this layout for explaining to sellers what my role actually is and will borrow it if you don't mind...

Sep 03, 2007 06:57 AM
Lois Geller
Lois Geller Marketing Group - Aventura, FL
Marketing Trainer/Speaker/Author

This post is so interesting. Where is direct marketing techniques in this mix? Direct mail, direct response advertising, the internet, blogs...?

Let me know.

Sep 03, 2007 07:38 AM
Irina Netchaev
Pasadena Views Real Estate Team, Inc. - Pasadena, CA
Pasadena CA Real Estate
You are so on top of this!  I always say, the price will bring the buyers in and the emotion will keep them.  Marketing is a full package deal.  It includes advertising.  And, advertising as you point out will not always work.  You can advertise the $35 crest toothpaste to death, but no one will buy it.   What a great explanation and a fantastic "5" rated post!
Sep 03, 2007 02:02 PM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

Sir Bolen and Sir Bolen...

You know this is interesting for me. I never really think about marketing. I just do it and it's marketing.

I just seem to be a natural when it comes to the differences between marketing and advertising.

Go figure :)

P.S. I am still chuckling about Part 1.

TLW...ROAR!

 

Sep 04, 2007 11:33 AM
... ...
... - Autaugaville, AL
now to incorporate into a listing presentation....
Sep 04, 2007 12:52 PM
Pat Hommel
Annapolis Plaza CB Residential and Commercial - Annapolis, MD
Annapolis, AA Co., Md. Real Estate Sales
Gary,  A very succent analogy of why nothing works to sell an extremely overpriced product/property.  The only time overpriced properties are marketable is when there is more demand than supply and well, folks, you would have to hop into a time machine and go back a few years to get that high price.  Happy travels!
Sep 10, 2007 02:10 AM
Minnesota Home Staging Firm, Minnesota
Minnesota Home Staging Network~ MN's Top Home Staging Firm - Inver Grove Heights, MN

Excellent, excellent, excellent.

Again, I hope this was marked PUBLIC for homeowners to see and learn from.

All the best,

Beth

Sep 28, 2007 06:07 AM