Seller More Actively Involved Now on Bank of America Short Sales

Bank of America is impressing me with some recent changes they are making to improve the streamlined short sale process through the Equator System.  The Equator system is a great idea so documents and status of the short sale can be done on-line instead of the never ending faxing, not knowing if they are received by anyone, and trying to speak with a knowledgable representative by phone.  Now BOA is getting the seller more directly involved by having them upload their documents themselves to BOA through a secure site set up only for them.  It gives them some feeling of control in the process.  Secondly, Bank of America is implementing a new pilot program to only a select cases for now, whereby once an agent initializes a short sale, a representative from BOA makes a proactive attempt of educating the listing agent before questions arise by making a welcome call to the agent.  There is also a great Quick Reference Guide for Agents that is very helpful.  It's a work in progress, but I like what I see so far.