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That's not my job!

By
Real Estate Agent with Pine Knoll Shores Realty 252-422-9000 NC 166249

 

 

That's not my job!  

 

In my life I've had many different jobs.  During the years when I was a single mom and full-time college student, I taught gymnastics, video taped weddings and served as a church secretary. Those were my regular jobs. I also delivered newspapers, designed; made and sold teddy bears, occasionally baby-sat for pay and did anything else that came along that paid an honest dollar.  We got through those years.  WHEW!


(Roger Mucci's blog about ABE and staging his apartment inspired this blog.)


I'll never forget the pastor of my church, my boss, mentor and friend.  One day I stepped down to the ladies' room and found him on his knees (not praying), white shirt sleeves rolled up, in front of a toilet with a plunger in hand. 

"Father, no, that's not your job.  Give me that plunger."

"Well, Marian, I appreciate it, but somebody told me this toilet was stopped up, and I'm here so it is as much my job as it is yours."

He proceeded to get that job done, patting me on the shoulder as he rolled down his sleeves and left the ladies' room. This man was the pastor of one of the largest churches in Alabama.  The church employed seven full time ministers, five secretaries, (Yeah, back then we were secretaries, not administrative assistants.) a full time janitor and maybe other staff.  The pastor was the top staff person.  He had PHD's and ordinations and credentials galore.  I was shocked to see him plunging a toilet.

He could manage a staff, run a church, and deliver some of the best sermons you ever heard.  He orchestrated conventions and seminars for different segments of our congregation, from youth retreats to single adult gatherings.  He knew how to run every piece of office equipment and how to use a plunger.  Nothing was beneath him.  He taught by example.  He never "preached" to his staff but I learned more from him than I learned earning my three degrees.

Because of the lessons I learned from my long ago pastor, I try to do what needs to be done regardless of whether it's in my "job description" or not. 

A few weeks ago I was at one of my listings.  The owner is a dear friend and lives in another state.  (I was doing my Roger imitation.)  My friend had left the house when his wife died and never returned.  There were basic furniture items in the house but it was sad and dreary.  So, there I was sprucing it up.  I, like Roger, had raided my closets and extra supplies and I had put bedspreads from my house on the beds, towels in the bathrooms, a few accessories here and there and actually was quite proud of the improvements. 

I was mopping the floors when a friend of my friend rang the door-bell.  I opened the door with my mop in hand.  He introduced himself and I responded in kind, explaining that I was the REALTOR.  He lived in the neighborhood and had noticed that a car had been parked in his friend's drive for hours and came to check.  He was that kind of friend.

Now he's my friend.  He keeps telling me how impressed he was to see me there mopping floors and rearranging furniture to help sell the house.  I can't count the referrals he's given me.  Our mutual friend called to tell me that he really appreciated my extra work at his vacant home but that was "not your job." 

By the way, after my staging efforts, the house sold pretty quickly and my friend, the owner, now has listed his rental property with me.  I'm not a stager and I'm not a cleaning lady.  I'm a REALTOR, and I'll step outside my normal roles anytime I need to in order to get the job done.  Will you?

Gwen Banta
Sotheby's International Realty - Los Angeles, CA

I once took a seller to rehab in the middle of an open house. Now THAT was interesting! My job is to step up to the plate. Period.

Oct 14, 2010 11:04 AM
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Hi Marian~  I do whatever it takes for my clients and team with them to get the job done!

Oct 14, 2010 11:11 AM
Marcia Kramarz
Re/Max Executive Realty - Medway, MA
CDPE,LMC,CBR

Hey marian - you're a girl after my own heart - I remember one night about a year or so ago - deep in the winter and we had listed a friend's house and it was going on the market the next day - my entire family came out for that last day or so of chores to make the house shine - I remember leaving the house that night washing the floor on my way out - Sold the next day - Not our jobs - but we do them - Thanks for the post!

Oct 14, 2010 11:50 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Good for you!  I have actually spent a good chunk of my day painting a bedroom of one of my listings today.  The owners are disabled and unable to do it on their own, and it was the most common showing remark.  They purchased the paint and supplies and I got a friend and my painting clothes on.  It is just how it goes sometimes and in the process, I know that these clients will continue to send me referrals whenever possible.  That is why I am there!  Thank you for sharing your story.

Oct 14, 2010 11:51 AM
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants

As a real estate agent it seems we cover all a clients needs from A-Z.

Oct 14, 2010 11:58 AM
Sandra Mittry, Broker/Realtor
Zutila, Inc. - Irvine, CA
Helping you find your space!

Marian, I absolutely love this! My daughter and I recently listed a home for a dear friend from church. The home needed alot of cosmetic updating to make it appealing to the most buyers, so together with my family and my friend's/client's family, we cleared out all of the unnecessary belongings that had piled up over the years via a craigslist ad ("Free! Come on, come all!"), bought 5 gallons of paint and transformed the interior to a neutral pallette, collected some staging items from our own personal homes as well as purchases from Craigslist, and Voila! The home looked tidy, warm, and best of all, it was ready for almost any type of buyer. We all care about our clients and hope they will become friends, and thus we should treat them as we would like to be treated ourselves! Thanks for sharing your story! ~Sandra and Kim

Oct 14, 2010 12:47 PM
John Novak
Keller Williams Realty The Marketplace - Las Vegas, NV
Henderson, Las Vegas and Summerlin Real Estate

Great example of simply asking 'what needs to be done' and then doing it. Many times it's easier and quicker to do it ourselves, and if it helps to get the home sold, that's all that counts!

Oct 14, 2010 12:55 PM
Jose Dias
Home Sellers Help in Scottsdale-Phoenix-Peoria-Glendale - Scottsdale, AZ
Sell Your Home in Scottsdale-Phoenix-Peoria-Glendale-Goodyear

Marian,

What in the world was your pastor doing in the ladies' room? And in his knees with a plunger? Did you report the pervert? :O)

Just kidding. Great post. We should all take it to heart.

Oct 14, 2010 01:18 PM
Angelina Clarke
Builder Services Realty, LLC - Tampa Palms, FL

THAT is what makes you THE BEST!!!  I regularly return cable, phone and satelite boxes for clients.  I was asked once by one of my interns "Why do you do THAT?  You are the owner of the company, it's not your job!"  To which I replied "My JOB is to make sure everyone is happy, and homes sell.  If that requires returning a cable box, or windexing a window from time to time..so be it.  Success does not have a specific job description"

Oct 14, 2010 01:30 PM
Ellie Shorb
Compass Real Estate - Chevy Chase, MD
Realtor DC, MD & VA Luxury Home Expert

Love your story and the way you told it... I can picture the scene with you meeting the neighbor at the door with the mop - SOO glad your work paid off with lots of referrals from the neighbor you so impressed.

Oct 14, 2010 03:11 PM
Christine Pappas - REALTOR®
eXp Realty - Willoughby, OH
When You’re Ready To Move, I’m Ready To Help

I just shake my head when I hear people say that's not my job.  I figure, if it needs to be done to get it right than it is a part of my job. 

Oct 14, 2010 03:15 PM
Stanley Stepak
Howard Hanna - Avon Lake, OH - Avon Lake, OH
Realtor - Avon Lake, Avon, Bay Village, Westlake,

Yes i am usually caught with the broom in my hand.  We do what we can to present that house.  Especially if people have relocated that house is empty.

Oct 14, 2010 03:25 PM
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

I love that kind of "roll up your sleeves and get it done" attitude!

Oct 14, 2010 03:45 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

I've stepped out of my job several times to get the job done.  Sometimes it just needs doing.

Oct 14, 2010 04:41 PM
Mary Jo Quay
H360homes.com - Minneapolis, MN
I Move You Home

I agree that we all need to step it up sometimes to help out a client, but I've had clients who expect too much.   On one ocassion I arrived for an open house, and the seller was less than prepared.  Trim hedges a bit, sweep down the porch, but the when the seller told me to go around the house cleaning out cobwebs I felt it went too far.  

One of my first sellers moved out of town with family in tow, and gave the mandate to sell it.  It was not clean, nor had they made arrangements to have the yard kept.  I rented a carpet cleaner, scrubbed down the kitchen and bath.  Since it was fall I kept the lawn raked and even arranged some pumpkins to greet buyers. The seller never even said thank you, just complained over and over how ripped off he was by the price and commission.  

I'm glad to help when it is needed, but learned not to be available when they expect you to set up and run their garage sales. 

 

Oct 14, 2010 05:30 PM
Robert Slick
Beach and River Homes - Georgetown, SC
NRBA, RDCPro, Trident/CCAR MLS

Always do more than you're payed for but know the limits.

Oct 14, 2010 05:42 PM
Peggy Chirico
Prudential CT Realty - Manchester, CT
REALTOR® 860-748-8900, Hartford & Tolland County Real Estate

Very nicely written - you definitely have a gift.

Oct 15, 2010 02:40 AM
Lisa Orme
The Master's Key Realty LLC -Windsor, CT - HARTFORD COUNTY - Windsor, CT
Broker/Realtor, ABR, CRS,GRI, PSCS, SFR, Notary Pu

I love being able to share with clients that we go above and beyond when necessary. We've orchestrated property preparation. In fact, in several instances, we've put together a crew from our office and/or our local churches to go into someone's home and spend a day with de-cluttering, stripping wallpaper, painting a couple of rooms, laying new carpet in a mudroom area for a good first impression, scrubbing woodwork in a home of a family with 9 children and two home businesses, moving furniture and completely restaging the home of an elderly woman who needed to sell.

We'll send over a contractor to provide bids to overcome any potential objection (how much to convert from electric to oil or gas, how much to refinish the hardwoods, how much to put up or take down a wall or install a closet?) The family with nine kids and two businesses? Their home actually ran like clockwork most of the time, but the added stress of preparing the house to sell and show just had them paralyzed. They needed to sell and they needed help. We showed up on moving day with another crew because they had worked so hard to do everything we suggested...they had earned the extra help and we were glad to give it!

Oct 15, 2010 08:30 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Absolutley do what needs to be done to get the job completed.

If I don't have time to do the cleaning...call someone who can..

If I cannot get to the mowing....I know someone who will.

Sometimes its me and sometimes it's someone else..

It really is part of the job... sell the house!

Oct 16, 2010 11:47 AM
Paula Stadiem
Pine Knoll Shores Realty - Pine Knoll Shores, NC

Great job.  You are awesome.  You get what this career is all about.  We have to do what needs to be done to make the sell.

Oct 17, 2010 01:58 AM