I was having a discussion with a fellow Training Director for a real estate office, and he shared some training woes with me. I tried to help him with his predicament, drawing upon my own experience in training. As the Director of Training for my market center, I am tasked with the responsibility for making sure that our agents receive awesome training. We take our commitment to training VERY seriously. In fact, as a whole, Keller Williams Realty has been called "A training and consulting company cleverly disguised as a real estate company." Between our team leader, operating principle, the agents and myself, we've come up with some great topics for training, and have SOMETHING on the calendar for every weekday.
His problems are all with the instructors. Instructors show up late. Instructors forget they're teaching that day. Instructors put the book aside and say "let me just show you how I do it" (in a highly structured training class). Instructors come in unprepared and "wing it". Instructors talk about getting "wasted" in front of the students. Instructors tell the students that they are "taking their valuable time" to teach, so the students had better listen up.
Frankly, a lot of his newer agents are getting fed up with this, and I can't blame them.
These instructors are all mega-agents, who are highly successful in the business. What he's trying to reconcile is HOW to get these problems solved, while still preserving the relationship that he has with these agents (i.e. not his personal relationship, but his training relationship, where they are happy to come and teach).
Does anyone have any suggestions? Any trainers out there go through the same problem?
To me, it comes down to personal integrity. When I teach a class, I usually get there 15-30 minutes early to make sure myself and the facility are prepared. I read the material ahead of time and get myself mentally prepared before I even head to the classroom. Training is a very powerful committment, because the new agents that we train are highly affected by what happens in that classroom.
Any suggestions? Comments? I'm glad to hear from any of you, and I will pass on your advice. Besides, I'm sure that SOMEWHERE out in the 'Rain community, someone is going through this same thing!
Take care, and enjoy your long weekend.