Schools

Schools - It may sound vague when an agent talks about schools but Buyer and Listing agents can not "steer" a client to or from a school.  

Crime - I hear it all the time, how is the crime in this area. Again an agent will be vague and refer you to a website or the police dept.  

Race and Religion - Who lives in this neighborhood. This is a biggie. Think about this for a minute, agents can not give you a cross reference of nationalities or religion in an area. We can not even tell you if there are a lot of kids in a neighborhood. We will say something like "well, when we drive around, let's see if there are play-sets and bicycles".  

Sex-offenders/Megan's Law - We actually write this one into our contracts, giving you a place to look for this Crimeinformation, but as an agent, we can not do this for you.

This is why I have links to pertinent information on my website at http://www.MyCharlottesvilleAGENT.com

Best regards

Charles McDonald
Charlottesville Virginia REALTOR®

 
This post has been included in Virginia Information

128 Comments on Why is my Agent so Vague?

SEP
06
2007
1 Featured Post
Great post, Charles.  A great reminder to all of us that agents have to adhere to the Fair Housing Act.  But I have been asked about "college students" which by the way are free for all; they are not protected by this law.
9:03am • #1

Hi Charles,

It is hard to get clients and customers to realize that it is not that we don't want to share the info, it is that we are bound by the law not to offer certain info. The link idea is a great one. Whe  someone asks me about the crime I give the phone number to the local police station and tell them I am not sure of the crime rate but the local police will have that info.

9:04am • #2
1 Featured Post

So commonly agents forget, or feel they can trust the client, that they actually answer these type questions.  Good post.

9:05am • #3
1 Featured Post
Great Post Charles, as always!!!! 
9:21am • #4
12 Featured Posts

Schools? I really can't address any individual school. I can provide you with information that will lead you to lots of criteria. I think you know and I know that the quality of the school will be determined by the involvement of the parents. Schools are ever changing and at the end of each year there is a direct correlation between parental involvement and the quality of education students received that year.

Crime? Crime is everywhere. I can provide you with information that will lead you to lots of statistics. Involved neighbors that take the time to know one another are the best defense against crime. You are not just buying the house, you are buying the neighborhood and good neighbors are "two way streets."

Race and religion? This is America. The racial and religious makeup of any neighborhood is ever changing. I can certainly provide you with the addresses of any church affiliated with any denomination. It is your choice where we look for a home. I will show you any house that you wish to see.

Sex offenders/Megans Law? I can certainly provide you with the tools to research sex offenders. The information will be as accurate as a sexual offender chooses to make it. The knowledge of where a convicted offender lives is a small piece of the quilt you protect your children with. Most experts agree that protection is most strongly rooted in prevention and regardless of where the offenders claim they live, you have to make your children aware of the dangers found in any neighborhood in any city that interests you. I have always kept in mind the same person that says "I live here now" at some point may have told a little child "trust me, I won't hurt you." I am not sure I believe either statement.

 

9:25am • #5
Good point, and I have been in this sticky situation myself, particularly when they want to be near a certain religious area....got to be vague on that one!
9:28am • #6
You've made a great point, and something I've complained about since I started in this business.  Our hands are so tied.  To be a really, really good Realtor, you'd have to break every rule and law in the book.  I understand why customers get so frustrated, but our hands are tied.  Pointing them to websites is a good solution.
9:33am • #7
169,140 Points 2 Featured Posts Outside Blog
Charles, more great points from you. It is what we are coming to expect. I often have clients ask me these same things and get frustrated when we can't answer in what they would as a clear answer. I try to explain to them , but I can tell they often are a little miffed while they understand. I have linked to most of these but not all, I am going to look into completing my list real soon.
10:49am • #8
238,878 Points 6 Featured Posts Outside Blog Hit Router
In this day & age it's amazing.... but one of my own agents showed one of my listings the other day and the buyer (who looked like a young professional--very well dressed and sounded educated!) came out with the most racist comment you would not believe. He asked her ethnic makeup of the area and then added, "Because I am really racist and I know it. I know you cannot answer the question, but I'm serious about that." THen he stared at her, awaiting an answer. She replied, you can go online and look demographic information up. Then she shut her mouth. Whew!
4:04pm • #17

I tell them i cant answer those type of questions b ut i do tell them they can go on line and look it up or call the police station.

4:12pm • #18
SEP
07
2007

I have to disagree about inability "steer" your clients to a particular school. If it is done, based on objective factual information such as a state ranking that is public record, there is no problem. If it is done on racial profiling, then you have a HUGE problem.

Good schools are always a buyer concern, especially relocation clients, and you should provide objective factual data to help them.

Rene

12:27am • #20
457,465 Points 10 Featured Posts Outside Blog
Rene - do you give this information verbally or in writing? I beleive even a comment such as "yada school is better than yahoo school" can get you in trouble.... any comments from others on this ?
8:17am • #21
198,540 Points Outside Blog
Charles, Its great that you point out all of these things that we as agents should be careful of.  I like hearing about this stuff over and over so that when it does come up, I'll be able to act appropriately.  Thanks!
11:52am • #22

Charles - I'll look it up in the regs, but I was taugt that "the bad steering" is treating your clients differently. If you mention schools to one group, but not another group of clients, you are in trouble. If you say "yada school has achieve an exemplary rating with the state" you are not stating a comparison with yahoo school but stating a fact that is verfiable with the district and state agency. I am not providing my opinion but marketing properties with a specific characteristic.

I'll look through the HUD website for some more guidance.

3:38pm • #24
I enjoy the concise way you bring the issues out and they are a stark reminder of what we should be saying and doing as agents.
3:51pm • #25

Charles - I did a quick search on the net and found this site:

http://www.fairhousing.com/index.cfm?method=page.display&pageid=3656

It looks like using schools as a disguise for racial profiling is why most agents are scared to discuss. As we both mentioned using terms like "good school" and "bad school" can probably get you in trouble because many can infer racial prejudice (as in the case above).

I did not find guidance to suggest that I cannot mention that a school has achieved a state rating. But thanks for bringing up the discussion.

Again the laws are designed to treat everyone the same.

4:01pm • #26
457,465 Points 10 Featured Posts Outside Blog

Gaylen - Thank you!

Rene - Yes that is how I remember it also... do not say this is a "good" school or this is a "bad" school because it is a judgement on your part. I am going to run this past my legal council...

4:07pm • #27
111,211 Points Outside Blog
Very informative post!  These are tough questions for any agent to answer.  I also have links on my website pertaining to some of these issues.
11:33pm • #28
SEP
08
2007
206,857 Points 30 Featured Posts Outside Blog
Great Post Charles. We need to remember what we can and cannot say. Watchdog.com is a great place to go to check for offenders etc as well !
5:51pm • #30
SEP
09
2007
462,362 Points 89 Featured Posts Localism Sponsor Outside Blog Hit Router
Charles, I tell them to visit the schools and meet the principals and call the police dept if they have any concerns.
8:43am • #32
244,082 Points 3 Featured Posts Localism Sponsor Outside Blog
Excellent and timely information for the public, Charles.  Agents are prohibited from answering questions that might be interpreted as discriminatory.
8:44am • #33

When people ask me if this is a safe area. I will comment with something like, I would to think so. The police are blazing around here all the time with their sirens going, guns out. It would have to be safe.

 I am having fun with or without you.

8:46am • #34
385,841 Points 35 Featured Posts Outside Blog

Charles,

Great post. I agree, yet I find it ironic that some of the same agents who agree aren't reluctant to 'steer' in other directions. Thanks,   Fran

8:57am • #35
102,803 Points 6 Featured Posts Outside Blog
Exactly. We get questions like these all of the time. We should be the source to FIND the information but NEVER the source itself.
9:00am • #36
457,465 Points 10 Featured Posts Outside Blog

Rob - LOL!!!

Fran - good point and there is a BLOG in there somewhere

Susan - I hear this a lot, "Be the source of the source"

9:09am • #39
18 Featured Posts Localism Sponsor
Charles - great post and so well presented. We can't discuss these issues because of the rules and also because clients may have different ideas what it means "good" schools, "safe" neighborhood, etc. Being the "source of the source" -directs clients to data, and they can draw their own conclusions. 
10:33am • #40
457,465 Points 10 Featured Posts Outside Blog
Faina - Thank you and I agree we need to "direct clients to the data"!!!
10:44am • #41
1 Featured Post Localism Sponsor
Your post brought up an old incident I hadn't thought about in years. I was a new agent on a listing appointment when the owner told me I couldn't show the house to a certain minority because her mother lived next door. After recovering from cold sweats, I explained the law and told her if she insisted on this stipulation that I could not list her house. She told her mother and I returned and listed the property. I can't believe in this day and age, we are still put in this position. Thanks for your great post. 
10:58am • #42

"I have a dream that my four little children will one day live in
a nation where they will not be judged by the color of their skin
but by their character."  MLK Jr

No there yet, but one dayI hope. 

11:36am • #44
457,465 Points 10 Featured Posts Outside Blog
Chad - we are getting there...for now as agents we needs to be aware of what our job is for our clients.
12:12pm • #45
239,058 Points 56 Featured Posts Localism Sponsor Outside Blog
Charles, right-on. Many times, clients think that we should answer those questions and each time I have to tell them the same story. Another favorite is, "I am moving into the (vast) area and want the BEST neighborhood. What is the BEST neighborhood?" I constantly get that question and have to explain that my best and their best may be 2 different things with different criteria and that a Realtor cannot steer clients in one direction or another.  Giving informational sites for the prospective Home Buyer to read is the only way to go. Good post.
12:17pm • #46
2 Featured Posts

Charles - nice post and it should be explained more often then it is. It's absolutely amazing how often you see the advertising of the "great" school system the homes or community is in. Take a quick glance for all of the new home advertising in our area and it's pretty blatant how often the school system is being advertised.

Not just stating the school system, but using verbage such as "Great" or "Award Winning"...... one builder even uses it in their banner advertising on R.com.

12:22pm • #47
165,099 Points 2 Featured Posts Localism Sponsor Outside Blog
Great reminder to us all, how often we get these type of questions and to be aware of how to answer them.
1:40pm • #48
177,203 Points 5 Featured Posts Outside Blog

ditto - great post and excellent reminder to be careful out there ;-)  For those who have not used this website, it says it ALL and in ways we could never get away with.

www.greatschools.net

I'm bookmarking this post as a reminder to add good links to my site.  Thanks everyone

 

2:25pm • #49
1 Featured Post
Great post Charles. I get alot of these questions too. We must always watch what we choose to say.
2:31pm • #50
3 Featured Posts

Charles,

I think the link on your website is the way to go. You're providing easy access to pertinent information with out the risk of editorializing.  

2:36pm • #51
457,465 Points 10 Featured Posts Outside Blog

Gena - Thanks for the compliment

Paul - agreed we have to watch our Slogan's as Real Estate Agents

 

2:41pm • #52
457,465 Points 10 Featured Posts Outside Blog

Keith and Robin - we all get these!

Susan  Thank you, I am glad you agree, we are getting a good review on this subject

2:43pm • #54

While I know the rules of real estate.....being a parent.....and luckily choosing the best rasted school district in the town where I live, by sure coincidence.....I think it is FAIR to let people know.........but, knowing that I can't really verbalize it that way, I always direct them to sites, and suggest that they drive through ANY neighborhood at different times of day.

 

 

4:00pm • #55
130,528 Points Outside Blog
Good blog - I had a client today ask me where the local Catholic church was. I responded that I was not sure, but I am sure a town this size has many churches of all the various denominations. They got the idea.
5:59pm • #58
1 Featured Post Localism Sponsor
Great post - Yes it is amazing how many people will ask you these types of questions. 
6:08pm • #59
This is always a tough one that I have come accross quite a bit recently.  To couteract this I actually went to our local Fair Housing Office and got the brochures.  As soon as a customer asks or makes a comment that is inappropriate i quickly follow up with the fact that as Realtors we're not allowed to discuss such information and to do so could lead to jail time and a $10,000 fine.  People are somewhat amazed and them stop asking those style of questons.
6:08pm • #60
247,332 Points 3 Featured Posts Outside Blog
Be careful...we recently had a buyer concerned with sex offenders who was using Watchdog and when we compared it with "the horse's mouth" or the list avaliable on the state site, they were not the same...trust the horse !
6:51pm • #61
192,814 Points 12 Featured Posts Outside Blog

Another good post - I has someone just Saturday ask "What kind of people live in this building?"

My reply "People" - then I explained I could not answer this because A) I do not know everyone who lives here and B) It's against the law.

Sometimes they get it - sometimes they don't........

10:15pm • #63
115,980 Points 3 Featured Posts Outside Blog
These questions are our everyday realities. Great post
10:42pm • #64
226,966 Points 29 Featured Posts Localism Sponsor Outside Blog

Charles,

We honestly are so rarely asked questions like this, I hadn't thought about it in a while. So your post here is a great reminder about how we all answer questions without ever answering them, most of the time with skill and technique to lead the client to their answer like you do on your website.

You get a nickel for this one, and it's appreciated.

11:05pm • #65
Great post, I always apologize for my vagueness and explain why I am being this way.  Some people just hate it. I have had all kinds of questions.  One guy said you know Teresa is this a section 8 neighborhood, (low income housing)would you want to live here?  Well heck no I wanted to say, but I cant.   Some things are just  hard to know what to say. 
11:27pm • #66

Hey Charles - I know there have been many posts since you mentioned checking with your legal counsel on state rankings of "academic performance" of schools versus "good or bad". What did your attorney think?

11:51pm • #67
SEP
10
2007
183,515 Points 12 Featured Posts Localism Sponsor Outside Blog

Charles, excellent article!  I wish all clients would know that these questions are off limits and there are ways to find the information out.  I'm wondering about a Buyers Rep Agreement with that information at the top...

These are the questions I cannot address....these are the ways you can find out the answers....

12:29am • #68
457,465 Points 10 Featured Posts Outside Blog

Bill and Barbara - Religion can get us in trouble.

David - Thank you

Scott - yes mention a $10,000 fine and it may get some respect

6:05am • #69
457,465 Points 10 Featured Posts Outside Blog

Sally and David - What that Horse's mouth!

Bob and Carolin -Thank you

James - what "kind" of people?... hummmmm BIG RED FLAG!

6:07am • #70
457,465 Points 10 Featured Posts Outside Blog

Rebecca - true

Gary - hope it helps... How is Lake Tahoe? I love it there!

Teresa - section 8 brings up a lot of issues for agents

6:10am • #71
457,465 Points 10 Featured Posts Outside Blog

Rene - We have a legal rep in our office (over 300 agents) and I did not get her on the phone yet!

Chris - Not sure I would put in a buyer rep agreement, but you could. I might just be the source of the source.....

6:12am • #72
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

My answer to all four of the client FAQs you listed is..we deal in properties, not people.

It's a simple and effective response.  All these questions are about neighbors and neighborhoods, not about real estate.  The moment an agent starts to comment on those areas, he or she is likely breaking the law.  And it's a tremendously subjective topic anyway.  What qualifies a real estate licensee to give an impartial analysis of the demographics of any neighborhood?  We're not the Census Bureau.  Most agents are not education experts either. 

When you encounter bigots, tell them bigotry is not only illegal, it's out of fashion.  This is 2007.  Take it somewhere else, please.  And remind bigots that HUD is watching for them.  The huge fines and possible jail terms are not only for agents, they can be imposed on the public as well if they violate Fair Housing laws.

7:51am • #73
We have to do what we have to do.  We cannot allow ourselves to make the mistake of steering.  It's really the Buyer's responsibility to investigate a neighborhood.
8:59am • #74

Gail - thank you for the link to the school info site.  I had been looking for one and this seems pretty comprehensiive. 

 Great topic!  We all need reminders!

Sheree Kerr
9:09am • #75
457,465 Points 10 Featured Posts Outside Blog

Eric - that is one way to point this out and I like your attitude!

Brenda and David - excellent point!

Sheree - glad this is helping!

12:12pm • #76
457,465 Points 10 Featured Posts Outside Blog

Rene- our legal advisor comment on stating "academic performance" is to not do it. It can be mis-interpreted. Just be the source of the source.

If it works for you I can understand. As for me I will just refer to the information.

best regards, Charles

3:05pm • #77
Charles - Thanks. I guess in the legal world it is best to be conservative :)
3:19pm • #78

Good info. However, there are many agents out there who will turn a blind eye toward the Fair Housing Act, and this isn't necessarily a bad thing. When I was interviewing agents while looking for a home long distance, I was point blank with those I spoke with.

I said, "Listen, I know all about the Fair Housing rules you have to go by, and frankly, I don't give a rip about them. I "want" to be steered.

I told them I needed a safe area for my family and I needed good schools. Once these agents realized I was not going to be put off by the typical Fair Housing waffling, they opened up and told me about the neighborhoods, the quality of the schools, and the crime--all without me having to hunt up alternate sources of the same info. I was steered into a neighborhood with a lot of kids, because I told them that this was what I needed. I was steered away from neighborhoods that looked good to me, but the agents said were actually on their way down hill.

For honest agents willing to give me the information I wanted, I am grateful.

8:15pm • #80
184,148 Points 3 Featured Posts Outside Blog
Like another real estate agent said,it is very hard to convince our clients that we can reveal certain information. Like you said charles,I have links to my website so if they need some information,they can get it there. Great post.
9:44pm • #81
SEP
11
2007
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

To the individual who told an agent "I don't give a rip" about Fair Housing rules..

You may feel smug that you were able to induce some idiot with a license to break the law.  But if that agent had been a HUD tester or had reported your questions to HUD, you could be facing jail time or a rather large fine. 

I don't consider agents who are willing to break the law to be "honest agents".  Aren't you the least bit concerned that someone who believes strongly in Fair Housing will read your comment?  For that matter, how does this reflect on the agent who referred you to Active Rain?  This is not a private post..it is available to the public.

12:05am • #82
457,465 Points 10 Featured Posts Outside Blog

Michael - If you asked me to go against the Fair Housing Act, we would not be working together. It is as simple as that. If an agent did or does that, they are not aware of the ramifications.

Lanre - Thank you, it is a great way to handle this issue.

Eric - Those are STRONG and POINTED words and I could not have said it better. I applaud you!

If you are an agent and you tell another agent to forget Fair Housing, you may be breaking the law... I am not a lawyer, but I certainly would check with one.

6:41am • #83

>>You may feel smug that you were able to induce some idiot with a license to break the law.  But if that agent had been a HUD tester or had reported your questions to HUD, you could be facing jail time or a rather large fine.

Commendable that you wish to follow the FH rules, but you appear to misunderstand...I am not a real estate agent (as anyone who habitually does his due diligence would realize if he took the time to glance at my profile.). As a writer, I've worked with hundreds of real estate agents across the country and the standout agents--the highly successful agents--are those who are willing to give the consumer what he asks for by way of info about neighborhoods, ethnic makeup, economic outlook, or whatever. You may wish not to believe this, but it IS a reality.

The agent who realizes that my family's safety is more important than kissing HUD's a** is truly an honest agent. This isn't to denigrate those agents who follow the letter of the law, though. I'm sure the FH rules have their place. But as a consumer, your willingness to bend the rules (by giving me straight info instead of vague, waffling answers) so I'll feel safer or more confident is more important to me than whether the feds give you brownie points.

>>I don't consider agents who are willing to break the law to be "honest agents".

I'll elaborate. I'm not speaking of agents who violate Fair Housing rules just to make an extra buck or to keep certain races out of neighborhoods. I'm speaking of an agent who sees that I want the best neighborhood for my kids possible. And, answering my pointed questions will endear me to this individual far better than whether he obeyed the FH rules to the letter. If I ask what the crime rate is in a neighborhood, and he gives me a vague answer because of FH, I'm going to be looking for a new agent. If, however, he says, "If it was me, I wouldn't feel safe in this neighborhood...most of the burglaries I've read about in the paper happen in this neighborhood," then I will feel confident about that agent. Why? Because he gave me an "honest answer." So, I guess one's definition of "honest agent" varies.

>>Aren't you the least bit concerned that someone who believes strongly in Fair Housing will read your comment?

On the contrary, I'm hoping that they do! Anyhow, why should I be concerned? Like I said, I'm not an agent. And, my bread and butter comes from outside the real estate industry, so the consequences of my opinions wouldn't impact my marketing business in the least.

>>For that matter, how does this reflect on the agent who referred you to Active Rain?

It doesn't. My opinions and actions are my own, and only a fool would consider these to have any bearing on anyone else.

>>This is not a private post..it is available to the public.

Good grief, man, did you just discover the online world? Welcome to the World Wide Web! Everyone knows this!

7:11am • #84
457,465 Points 10 Featured Posts Outside Blog

Michael your response to Eric is noted

Since you are not an agent FH does not affect you as it does Agents. No commission or "client good will" is worth going against Fair Housing. As a consumer if you can get an agent to "BREAK THE LAW" yes that is what the agent would be doing, that is the AGENTS problem.

If I worked for Fair Housing I would be finding out who represented you (Michael White in Suwanee, Georgia) as a buyers agent and would be investigating them. they may be doing that already.

So you are not really thankful to your AGENT, you may have just caused them greater grief than any client could by informing the public (yes we know the web is public) that your agent is a "CRIMINAL"!!!

If your agent is a "criminal" they do not need to be in Real Estate. (This is my opinion! and I stand by it!) 

Enough said and I wish you success is your writing career.

9:49am • #85
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

I'll tell you what, Michael..why don't you email or mail a copy of your comments above to Bob Young at HUD in Atlanta and let's see what he thinks about your opinions.  Here's the address for the regional HUD office in Georgia: 

Atlanta Regional Office of FHEO
U.S. Department of Housing and Urban Development
Five Points Plaza
40 Marietta Street, 16th Floor
Atlanta, Georgia 30303-2806
(404) 331-5140
1-800-440-8091
TTY (404) 730-2654

Be sure to include the name of the "honest" agent who broke Federal Fair Housing laws in your home search process.  In your message to HUD, be sure to highlight your quote above that, "the highly successful agents--are those who are willing to give the consumer what he asks for by way of info about neighborhoods, ethnic makeup".  And while you're at it,  don't forget to emphasize to HUD that you consider agents who observe Fair Housing Laws to be "kissing HUD's a**".

Since you have courageously gone public with your opinions, I think you should call your local television stations and newspapers and offer to go on-camera with them.  You should also send copies of your comments on this post to the Anti-Defamation League office in Atlanta, to the NAACP and to the NCLR (National Council of La Raza) in your area.  Ask them what they think of the opinions you've publicly expressed here on Active Rain. Maybe you'd like to debate representatives of these organizations on television regarding your views on Fair Housing. 

Requesting information on the "ethnic makeup" of a neighborhood is illegal.  It is odious conduct for an agent to provide that information.  It is just as vile for a client to request it.  And not just agents are affected by Fair Housing Laws.  There are fines and penalties for non-licensees as well.   

The origin of Fair Housing Laws and the reasons for observing them are well-documented.  Intelligent agents don't "bend the rules".  Only an agent who is a complete moron would kiss a client's backside by violating Fair Housing Laws in an effort to please that client at any cost.   

And Michael, I'm very aware that your comments are public.  I'm just reminding you that you seem to have forgotten that they are. 

By the way, I never wrote that you are an agent, Michael. I'm very, very glad you're not a real estate licensee. And best of luck to you in marketing and promoting your business here on Active Rain.  You're off to a great start..
11:54am • #86
Amen!! Eric.. Thank you
Paul Durry
12:33pm • #87
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

Thank you Charles!

I've taken the liberty of uploading a related post on the subject of Fair Housing and discrimination.  The post includes questions about how agents would choose to react if they were asked to participate in violating Fair Housing Laws.  There are also resources for reporting violators to HUD and other appropriate authorities. 

3:09pm • #89
497,993 Points 72 Featured Posts Outside Blog
Great post and responses!  I'd also like to commend those that are not afraid to step up and protect the law!  It makes me proud!
6:32pm • #90
208,094 Points 56 Featured Posts Outside Blog

Wow!  Great debate guys, this was a really enlightening read.  I am not originally from the US, but I am a proud citizen and a law abiding one at that.  I do have a problem with all the "race rules" that we must abide by (not just Realtors) but just in general.  We have to be "politically correct" when we speak and always have to be careful of what information we give or don't give.

I personally find all that stuff more racist than not having rules, but that's my "outsider's opinion" - one that has traveled the world and know how other countries deal with their minorities.  I still folow Fair Housing Rules and when asked inapropriate questions, I simply say I am not allowed to give you that type of information because of Fair Housing Rules.

Keep up the great work Charles, I know a lot of agents do walk a fine line.

And as for Eric - that's a way to put your opinion across....very nicely done.

ines

 

9:37pm • #92
SEP
12
2007
1 Featured Post

This has been quite a debate.  It is hard for me to understand how an agent could allow someone to call them on the phone and convince them to violate FH.  Recently I had a potential customer from this area call me about buying a home.  I asked her what area of town she was interested in purchasing a home.  When she said she wanted it to be somewhere that would be safe, a red flag went up.  I immediately thought "Tester".  My response was "It would be up to you to determine where you feel safe".

12:52am • #93
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog
I have a tough time understanding why an agent would just roll over and violate Fair Housing Laws just because he's being pressured to do so by a client.  It's unwise to do so.  I think some agents believe they'll never meet a Tester.  It's too bad that some don't.
12:55am • #94
457,465 Points 10 Featured Posts Outside Blog

Eric - you are most welcome!

Jim - Yes, not everyone will stand up for this post!

JR- Thanks

6:26am • #95
457,465 Points 10 Featured Posts Outside Blog

Rick and Ines - Yes what a dedate!

Renee - great point, even a simple word like "safe" is a red flag

Eric - I believe you have helped open up several agents eyes by your comments and posts. This post has been read by a lot of people!

6:31am • #96
385,841 Points 35 Featured Posts Outside Blog

Charles,

I'm wetting my chops here. I've got to jump in to support Eric's position for 2 simple reasons. If an agent is lying to me about 'small' things, how can I trust him in 'important' things? Furthermore, if I were a buyer concerned about the makeup of a neighborhood, I would pull my car over like I was inquiring about directions, get out,and ask some of the neighbors some questions! Why not get it from the horses mouth! Thanks,   Fran

8:07am • #97
When I am ask these sort of questions I always think that I am probably talking to a tester.  If I think this way I not answer these questions, but send them to the appropriate place to get the information for themself.
9:37pm • #99
439,224 Points 30 Featured Posts Localism Sponsor Outside Blog Hit Router

I support the Fair Housing rules, however I would like to point something out to Eric that seems to have been missed by Charles. 

  • When you encounter bigots, tell them bigotry is not only illegal, it's out of fashion.  This is 2007.  Take it somewhere else, please.  And remind bigots that HUD is watching for them.  The huge fines and possible jail terms are not only for agents, they can be imposed on the public as well if they violate Fair Housing laws.

Neither bigotry, nor racism, nor prejudice are illegal.  Acting upon them may be illegal, depending on the actions.  And, honestly, I hope that they never become illegal.  The very prospect of thoughts or beliefs being illegal is truly scary.  Point in fact is that many of the Fair Housing laws dealing with questions border on violations of the First Amendment.  

Luckily, I won't be the test case for any of those court challenges.  I am perfectly willing to tell my clients that there are simply questions I can't answer because of FH, as well as PC.  I point them to sources where they can find the answers to their questions.  Also, as those that actually know me can attest, I do not have personal beliefs that would lead to discrimination based on any criteria within the FH rules.  I do not measure a person by his or her reflectivity, nor whom they choose to call or deny as a God.  Neither do I judge their abilities based on where they come from, whom they date, or which restroom they feel most appropriate in.  Those simply aren't important to me.  

There ARE things upon which I do discriminate.  I would say that EVERY person does have criteria upon which they judge others.  To deny it is simply hiding from the truth.  Personally, I prefer to spend my time with people that are quick-witted, intelligent, and thoughtful.  BTW, note that education was not mentioned.  I like other car people, too... 

10:05pm • #100
SEP
13
2007
Great reminder!!!
12:27am • #101
457,465 Points 10 Featured Posts Outside Blog

Vicky - could be a tester

Lane- You are right, be the source of the source!

Nathan - thank you

6:41am • #102
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

Lane,

Interesting comments..I'm surprised you chose to direct these comments to me by placing them on someone else's blog, rather than responding to my own post on this subject. 

Let me preface my remarks below by stating that I'm not an attorney and my opinions below, like those expressed in my blog posts and in my comments, are my own.  I'll add that your best bet in terms of obtaining completely reliable information is to call HUD or speak with a knowledgeable real estate attorney.

The comment you quoted above was made in a real estate context, on a website that is devoted to real estate topics.  I wasn't arguing that the Nazis can't have a parade in Skokie and I'm not opposed to the First Amendment.  My blog post on the subject of Fair Housing has inspired a surprising number of comments in which the commenter has decided to dissect and semanticize every word.  Perhaps if I'd just posted my recipe for lemon chicken here on AR, it would have been less controversial.  Still, it amazes me that a few real estate licensees find so much that troubles them about the topic of Fair Housing.

In my opinion, making a statement like "neither bigotry, nor racism, nor prejudice are illegal" is an oversimplification.  And you and I may differ greatly on what you consider to be acting upon one's bigotry, racism or prejudice.  HUD may have its own definition of what they consider illegal in this regard.

The broad definition of terms like racism and bigotry implies that they have become known to others.  Of course, if one is a "closet hater" and keeps one's opinions to themselves, those thoughts are one's own and are not illegal.  But once racist or bigoted thoughts are openly expressed (particularly when real estate activity is involved), the mere expression of those opinions may be sufficient in some cases to bring charges in Court against the individual who made those comments.

For example, there have been civil lawsuits against individuals where the Court deemed the expression of hate to be "willful intimidation" of an individual or group.  Civil lawsuits have been brought, with success in some cases, where an individual or group sued and won based on the public expression of statements that resulted in intimidation which caused economic loss. 

Look at the RICO anti-racketeering statutes.  It may be considered racketeering to assemble a group of like-minded individuals who are willing to act in concert against a particular individual with the intent of damaging them financially (organized crime comes to mind here).  The mere act of conspiring to engage in racketeering is illegal.  All it takes to institute charges of racketeering in some cases is wiretap evidence.  Pointing to your First Amendment rights won't protect you on that one.

This falls under the heading of things like yelling "Fire!" in a crowded theater.  Yes, you can argue that it's freedom of speech to do so.  However there are exceptions to everything and hate speech under the guise of free speech may be one of them.  In a real estate context, Courts have held that open expression of speech which is designed or crafted to intimidate an individual (with the intent of discouraging them from buying property in a particular area) is illegal.  

You may wish to take a look at the Move.com webpage dealing with "Equal Housing Opportunity".  You will find this page by clicking on the Equal Housing logo on the Realtor.org site.  Scrolling down the page, you'll read "If you Suspect Discrimination".  HUD does not require that a complainant prove economic loss or show bumps and bruises to the Court.  The mere expression of intent or animosity towards a protected group may be all it takes to open a file on an alleged violator.

A student of mine in a Fair Housing class told me that she encountered a new-home builder who expressed to her his unwillingness to accept offers from people of a particular race.  She reported his words (not actions, just words) to HUD.  And according to her, they began an investigation based upon her report on the sharing of his "opinions" on race.  So much for the argument that a person may freely express any thoughts in public without fear of reprisal.

Your argument that "many of the Fair Housing laws dealing with questions border on violations of the First Amendment" is a novel one.  I'd run that statement past the folks at HUD and see what they have to say.  My guess is that they've heard that claim before.  The Fair Housing Act and related civil rights acts have withstood many, many Court challenges and have not yet been found to be unconstitutional.   

8:12am • #103
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

Charles, I doubt if I've converted any of the negative commenters here (or on my own post).  Obviously, the subject of Fair Housing enforcement is a hot button with some licensees. 

It's funny that you don't hear agents in Fair Housing classes arguing the law with instructors, at least not in my experience.  Once in awhile, you hear an off-the-wall comment, but for the most part, agents buy into the concept without a lot of twisting and turning. 

The "First Amendment" claim is pretty iffy when it comes to engaging in discriminatory activity.  If you demand that an agent "show me houses with no ______ (fill in name of ethnic, racial, religious or other protected group) in the neighborhood", HUD will be sorely displeased!  You can yell "free speech" all you want to, but I doubt it will do any good.  

8:39am • #105

Charles,

Bravo for this unmuzzled discussion. I hope generations X & Y finally stamp out the last vestiges of bigotry so we can get on with life and business in a moral and ethical manner! Thanks,   Fran

8:40am • #106
385,841 Points 35 Featured Posts Outside Blog

Charles,

Sorry I don't know what happened, but that was I who made that last comment. Thanks,   fran

8:43am • #107
457,465 Points 10 Featured Posts Outside Blog
Fran - no problem, you were most likely not logged into AR at the time you commented.
8:47am • #108
439,224 Points 30 Featured Posts Localism Sponsor Outside Blog Hit Router

Eric - The reasons these comment were on this post, rather than on your post is that they were in response to the comment you posted here.  I actually read your post first, and you said nothing quite as controversial there as you said here.  But, to get back to your comment on my comment...

  • You said:  When you encounter bigots, tell them bigotry is not only illegal, it's out of fashion.  This is 2007.  Take it somewhere else, please.  And remind bigots that HUD is watching for them.  The huge fines and possible jail terms are not only for agents, they can be imposed on the public as well if they violate Fair Housing laws.
  • I replied:  Neither bigotry, nor racism, nor prejudice are illegalActing upon them may be illegal, depending on the actions.  And, honestly, I hope that they never become illegal.  The very prospect of thoughts or beliefs being illegal is truly scary.  Point in fact is that many of the Fair Housing laws dealing with questions border on violations of the First Amendment.
  • You responded:  In my opinion, making a statement like "neither bigotry, nor racism, nor prejudice are illegal" is an oversimplification.  And you and I may differ greatly on what you consider to be acting upon one's bigotry, racism or prejudice.  HUD may have its own definition of what they consider illegal in this regard.

    The broad definition of terms like racism and bigotry implies that they have become known to others.  Of course, if one is a "closet hater" and keeps one's opinions to themselves, those thoughts are one's own and are not illegal.  But once racist or bigoted thoughts are openly expressed (particularly when real estate activity is involved), the mere expression of those opinions may be sufficient in some cases to bring charges in Court against the individual who made those comments.

OK, let's just take a look at what is happening here.  I stand by my statement that bigotry, racism and prejudice are not illegal.  Acting upon them may be.  In order for you to refute my statement, you had to change the terms.  As I said in my statement, "acting on them may be".  Talking about it is an action.  Steering, blockbusting, and discrimination of a protected class are all actions.  

Just as we must exhibit care while dealing with these issues with our clients, we must also exhibit care with how we deal with these subjects among ourselves.  Bigotry is NOT illegal, and if it becomes so, I will have to join the revolution.  I am NOT a bigot, but the prospect of making unacted-upon thought illegal is seriously scary. 

Next up, there is no "broad definition" of racism or bigotry that implies that they must be voiced to be real.  In fact, I would say that the exact opposite is true.  I would bet that there are people you know and respect that have feeling you'd find reprehensible.  However, those same individuals keep those feelings in check.  There may be subtle clues, and the voice might say things that sound good, but underneath, there are beliefs and thoughts that you wouldn't like.  This would be most true of racism and prejudice.  Bigotry is a form of hatred, and therefore is easier to identify.  Of course, if one wants to modify the definitions of any of these words beyond what they are supposed to mean, then one can make all sorts of arguments. 

Finally, the onus of compliance with Fair Housing laws is upon us.  A client IS free to say that they wish to live in a "family friendly" area.  A buyer client is even free to say they want to live in a Jewish neighborhood, or a whatever.  They ARE protected by First Amendment freedoms.  In these situations, we have the power, so WE are the ones that have to educate, as well as select properties in an ethical and FH compliant manner.  A seller client has more at risk.  They CAN get into serious trouble (again, only if they act upon feelings) if they act in a manner that isn't compliant with FH standards.  But, again, it is our job to educate that seller client (or even non-client) about their responsibilities under FH standards. 

Honestly, I've not had to deal with it with sellers.  Green overcomes all... especially in this market.  Buyer clients are another matter.  And, while I understand their frustration, I also work to make sure they understand the implications of what they are asking.  I also make sure that they understand not only that I won't answer those questions, but why I won't.  

***I am not a lawyer, and I am not giving any legal advice.  I like lawyers (my wife works with a lot of lawyers) and enjoy talking with them.  I have talked with real estate lawyers and litigators about FH compliance, and have built opinions that are my own.  Don't confuse my opinions with legal decisions, please.***

For more of my take on FH rules, you can read previous posts I have made.  Ethics. and questions.

Finally, Eric, I mean no disrespect to you.  I think that your heart is in the right place.  My main objection is that often the pendulum swings back too far.  I don't want to see a backlash against over-reaching legislation.  People DESERVE to be treated the same when looking for a home.  Forget the laws and rules and Fair Housing compliance, it is the ethical behavior, and it is what is in our own best interests, not only as REALTORS(R), but also as people.  It is quite popular to take a strong position on a politically correct issue.  My very nature pushes me to take a contrary position, find the holes in the argument, and exploit them.  Fair Housing compliance has a lot of subtlety.  There are also aspects of FH that I feel are unfair to buyers.  (If pressed, I would say that it isn't fair that I can "sell" a community as being only for seniors, and discriminate against younger families, but that I can't sell an area as family friendly even if I don't discriminate against seniors that wish to move in). 

I respect your feelings (and likely agree), and disagree with some of the ways you are expressing them.   

Man, I should have made this a blog post... 

10:18am • #109
122,048 Points Outside Blog

Lane, I appreciate your expression of respect.

Your definitions of various terms will differ from mine.  You are entitled to your opinion.  I am entitled to mine.  I think there is an awful lot of nit-picking going on here.  This "debate" has become all about semantics.  Maybe you should have written that "thoughts of bigotry, racism or prejudice are not illegal".  Let me ask you something.  How would anyone ever become aware that bigotry, racism or prejudice exist in another person's head unless they were expressed??

I've read many, many other posts on AR that were not dissected to death.  By contrast, the ones written by Charles and by me on the subject of Fair Housing have aroused a fair amount of passion and anger on the part of a handful of individuals.  This subject is obviously a "hot button" and it seems to disturb some licensees when they learn how much power HUD has to determine what constitutes a Fair Housing violation.  Commenting on those powers really drives some people up a wall. 

I agree with you that thoughts alone are not illegal (as long as they are not expressed verbally, in writing or otherwise overtly).  The moment those thoughts are expressed, they may be interpreted as intent.  Yes, people may think whatever they wish.  They are free to harbor their prejudices, nurture their grudges and grind their axes.  It is fairly obvious that you cannot be prosecuted without evidence.  It doesn't require a series of lengthy blog comments to make the point that no one can read your mind or punish you for what you're thinking.

I am not responsible for what you refer to as "over-reaching legislation".  Are you saying that the Fair Housing Act of 1968 is over-reaching?  I don't really understand what you are saying when you write, "I don't want to see a backlash against over-reaching legislation". 

Please don't shoot the messenger.  My response to your comments was an effort to relate what I have heard from attorneys.  If you have heard differently, then write your own post and put your argument before the public.  I would be glad to have a HUD official comment on the Department's own interpretation of these issues and I would be content to have them read and examine what I have posted on AR. 

If you were to take a copy of your original comment and discuss it with someone at HUD, I think it's possible that you might hear a different perspective.

I know several real estate attorneys who teach Fair Housing in Wisconsin.  I have heard them more than once counsel a class that a buyer who states "I want to live in a ____(fill in blank with name of minority or protected group) neighborhood" should be lectured about the appropriateness of that request.  I have heard attorneys tell a class full of real estate licensees that the person who makes that statement may be a HUD tester.  I have heard attorneys warn licensees about how they respond to such a statement. 

You don't have to agree with the ways I am expressing my opinions.  I don't see those opinions as invalid nor do I see them as misleading. I encourage you to contact HUD and get their perspective on all these issues.  Someone in their legal department will probably be glad to point you to tons of case law on the subject, if you care to read it all. 

I think agents need to wake up to the reality that you can't just say or do whatever you want when you're dealing with license issues.  And the public needs to wake up to the same reality when they are buyers or sellers of real estate.  That is my version of patriotism.

 

11:14am • #110
122,048 Points Outside Blog

Lane, I have a simple question for you..

If your comment was about the legality of thoughts that are bigoted or otherwise discriminatory, why did you make your statement that "many of the Fair Housing laws dealing with questions border on violations of the First Amendment"?

The First Amendment is about freedom of speech.  If you are talking about thoughts that are unspoken, why would the First Amendment apply?

I'd be interested in your expanding on the subject of why you believe Fair Housing Laws are in conflict somehow with the Bill of Rights.

11:40am • #111
385,841 Points 35 Featured Posts Outside Blog

Charles,

I was reading comments and blogs broke out:^) Fran

11:55am • #112
457,465 Points 10 Featured Posts Outside Blog

Eric and Lane - Thank you for the debate.

To me we as Real Estate Professionals should know and respect Fair Housing Laws ! If you, as an agent, want to go against FH Laws, you will eventually be punished.

2:22pm • #113
439,224 Points 30 Featured Posts Localism Sponsor Outside Blog Hit Router

Charles - I think that both Eric and I do know and respect FH laws. 

Eric -  To the last statement, the first Amendment is about Freedom of Expression.  Flag buring isn't speech, but is protected under the First Amendment.  But, more to the point, within the framework of the FH laws, there is nothing to say that a buyer could be arrested (or ticketed, etc.) for saying that they want to live in a neighborhood with mostly ethnic Antarticans (some trick, huh?).  In fact, the laws are arranged so that we (agents and/or sellers) don't dissuade buyers from living where they wish.  But, where the problem comes is in what we are prevented from saying.  Let's see some things that we would probably never say:

  • School A scores higher than School B
  • The Shady Desert Subdivision has 4 ethnic Antarctians out of 91 households
  • There are 14 families with kids out of 23 households in Pyrite Farms.

Let's assume for a moment that each of these are provable fact.  Why are we not allowed to say it if asked?

Now, where freedom of expression may be restricted is when that freedom impinges upon the freedom of another person to exersize their right to live there (assuming they can afford it, etc.).  

It is a complicated and emotional argument.  My point is basically that trying to cover it with blanket generalizations may not be appropriate.  However, I would also say that one could learn more about Fair Housing and its application by reading this thread and your blog and comments than they would probably learn in an NAR Fair Housing module during "ethics training."  

Charles and Eric - Feel free to come over to my blog and derail my blog posts.  I'd put up with the 100+ comments.  ;^ )

3:05pm • #114

Now that I look at it, I think I've lost more buyers because I did not give them specific answers to some of their questions. I try very hard to educate my buyers and to try to point them in the right direction. It is so true they do not have the slightess idea of the constraints on us for giving information.

7:39pm • #115
457,465 Points 10 Featured Posts Outside Blog

Lane - OK, I posted on your blog too. Let's get those comments rolling!

Paul - No buyer is worth adjusting your ethics....IMO

7:43pm • #116
SEP
14
2007
385,841 Points 35 Featured Posts Outside Blog

Charles,

Simply stated, A 'professional' may be bound to exercise restraint rather than exercise his 1st amendment rights. His client takes precedent over his freedom of speech! Thanks,   Fran

8:06am • #117
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog

A comment to All who have contributed to this post and to my own related post--

I know that Charles and I both thank you all for your many comments to these posts!  I have scheduled a meeting this coming week (you might call it an interview) with a HUD attorney at the Minneapolis HUD office.  The interview will be material for an upcoming post.

If anyone here has a question they would like relayed to the HUD attorney, please place those questions here or post to my blog if you like.  I have also written a new post for the purposes of accomodating the submitting of questions for my upcoming HUD interview. 

I will attempt to forward all these questions to HUD for reaction and comment.  This could prove to be a valuable opportunity to get dependable answers from a HUD spokesman that might prove to be extremely helpful.

A WORD OF CAUTION: I would add that nothing obtained second-hand (or third-hand) from a post on Active Rain should be relied upon as a substitute for information provided in a state-approved Fair Housing course in your own state.  The information relayed in this and my future posts will be for informative purposes only.  You should contact HUD and/or your state licensing authorities for reliable information about any Fair Housing-related question.

1:13pm • #118
457,465 Points 10 Featured Posts Outside Blog

Fran - yes, the lient takes precedent!

Eric - Great Idea and thank you for doing this!

1:39pm • #119
123,946 Points 5 Featured Posts Localism Sponsor Outside Blog
Lane, I enjoyed your latest post on the subject of Xenophobia..well-written indeed!
1:51pm • #120

New reader here!

Looking forward to your future post, that should clear it up. You should post an audio or video of the conversation on your blog, that would be valuable. This is a really touchy subject. I always remain neutral and let my clients make there up there own minds. The best way for a buyer to know what area he is getting into is to research it himself.

6:59pm • #121
SEP
15
2007
SEP
21
2007
137,354 Points 2 Featured Posts Outside Blog

Charles:  I imagine you had no idea what this would spark when you wrote this post.  I've read through most of the comments.  To me as an agent, it's simple.  We have FH laws and they are clear.  If a client wants to know something that would cause an agent to violate the law, then the agent must explain why he/she cannot address the question and by all means, direct them to the sources and resources that can. The agent is still helping the client but is not actually being the "voice" for the information and the client can investigate the resources and get his/her own answers.  The agent has done his/her part within the law and for the client.  I dont' see what's so hard about that.

I think your link idea is a very good one and I'm going back to reveiw your website for tips.  This is an excellent post and very enlightening to read through the comments. 

9:12am • #124
SEP
26
2007
457,465 Points 10 Featured Posts Outside Blog
DONNA -  we are on the same page... we can be "the source of the source" and it is as simple as that!
1:41pm • #125
OCT
02
2007
344,447 Points 17 Featured Posts Outside Blog
I haven't really had a problem with this. They ask, and I tell them I can't talk about it. I tell them how the law works. Then I direct them to my own web site, where I've already compiled links to the information for every city where I sell.
2:08am • #126
OCT
20
2007

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Charlottesville Real Estate - Your Trusted Broker Charles McDonald

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