Tami and I arrived yesterday for a CyberProfessional conference and NAR. Baggage claim was interesting because there were no flights posted, so you didn't know which flight had bags on the carousel. But there was a Jazz band playing, so all was well. 2 CyberPros were waiting for us, and we all took a van taxi to the Astor Crowne Plaza Hotel. The driver was noncommunicative, so we had to depend on just what we saw.
We carried in our own bags, and the lines at checkin were very slow - there was a sign there for Priority Club checkin, but after waiting there for about 10 minutes, a clerk said, there wasn't any Priority Club line today, so get in another line. The Linda Davis came up and the first thing she said was, You've got to read my Blog, about the mouse in my room. When we finally got to the front of the line, they couldn't find our reservations - 10 minutes later they found it, under the Already Checked In group.
There's definitely a shortage of employees, and the ones here definitely don't communicate with each other. They said the bar was open - and it was, there just wasn't anyone there to make drinks. When the bar did "open" at 5ish, the bartender said they had no server, so please order drinks at the bar. OK.
No mouse in our room - yet - but I felt we were in Lilliput - low ceilings, long narrow room, and valences on the windows so that the glass stopped below my eye level. They obviously want us looking down, not up. Not much traffic yet (7 am), boxes piled up on one corner, some buildings empty, some under repair, and some open for business.
Met good friends, enjoyed dinner and conversation, and were early to bed.
This morning, a bill had been slipped under our door - usually it comes on the day of departure, but this one was the first morning here. I found the paragraph at the bottom of it very interesting:
"Dear Valued Guest: In the near future you may receive an Email Survey from Intercontinental Hotels Groups. We ask that you remember that EXCELLENT means ENJOYABLE. So, if you have enjoyed your stay, please mark EXCELLENT. Please do not let one comment or situation affect your rating.
We hope to see you again soon."
The capitalized letters are theirs. Interesting. First time I've seen excellent equated with just enjoyable.
Sharon Simms, Real Estate Agent serving St. Petersburg, Florida, the Gulf Beaches and the Tampa Bay area.
Think of us who have had to live with this for over a year in every aspect of our lives. Look on the bright side, you could have been here? Holler at me at the convention.