How important is a first impression? I firmly believe that you have to be as honest as possible to your clients and potential clients. Because of this belief I had to come up with a response for people even if I was having a bad day. I believe it is Tom Hopkins that responds "Unbelievable" to the question "how are you doing?" People assume that you are having a good day.
I have started answering "Living The Dream". No matter how bad my day people gravitate to the positive side of the phrase. Even if that day was more of a nightmare. It truely is amazing what having a positive mental attitude will do to attract clients. So before you grumble the next fine, ok, just alright think of the impression you are leaving behind.
JDS Insurance Agency