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Mistakes new agents make... and ways to avoid them!

By
Real Estate Broker/Owner with Front Door Realty WA 24504 / OR 201010056

 

1) Don't pretend you know what you are doing if you don't. I love to help people, and was new in the business once. Instead of trying to wow me with your real estate knowledge, confide in me that you may need help. Then ask away! Honesty, ambition, and eagerness to learn, are more impressive than how well you know metes and bounds descriptions, or how much business you give your home inspector and lender.

 

2) Don't assume the listing agent and lender are doing their job (and try not to get irritated about it either). Do the utilities need to be turned on prior to inspection? Remind them of the inspection date. Does the appraiser need to get in? Again, a reminder is sometimes greatly appreciated. Don't have a copy of the resale certificate 2 days from the due date? Call and ask for it. Haven't heard from the lender? Touch bases and find out what's going on. Sometimes people get busy, sometimes they are on vacation, and sometimes they just plain don't carry their end of the deal (not me, of course). If the ultimate goal is to get the transaction closed, do what you have to do and don't complain about it.

 

3) DON'T spill your guts about the buyers personal struggles as a means to justify low ball offers or repair requests. I sell a lot of bank-owned homes and short sales. It is imperative that I am convinced your buyer is solvent. If they can't afford to replace a $100 light fixture because their car just broke down, they have too many medical bills, or they have to remodel the house to their specifications... that does not attest to the stength of your buyer. Banks are in business to make money-not to collect endless tales of woe and give houses away as a prize for the best story. Justify your reasoning with comps, statistics, facts, or repair bids.... not personal information that bears no weight on a real estate transaction. If a couple hundred dollars is truly going to bring your buyer to financial ruin, perhaps now is not the time to buy a house.

 

4) Don't compromise the art of negotiation by overprotecting your buyers. You know the old saying 'You can catch more flies with honey than with vinegar'? Negotiate like a professional working towards a common goal... not like a mother bear with rabies protecting her cubs. Cooperation, understanding, and calm problem-solving skills are the key to getting what your buyers want and a successful closing. Keyword-CALM.

 

5) Submit and present ONLY complete offers. Most banks and sellers require a copy of the earnest money check, proof of funds, a preapproval letter, and more. Send it all together - along with the items in the next tip if applicable.

 

6) READ, READ, READ the "agent only remarks" on the MLS. If they say the listing agent responds quicker to email and text... TEXT OR EMAIL THEM. If there are bank addendum's, disclosures,and  legal documents attached to the listing - include them. As a buyers agent, it's your job is to position the buyer in the most positive light possible using the offer and presentation. Quite often, the "agent only" remarks tell you exactly how to do so. Please follow the instructions... it's in your buyers best interest!

 

7) Play nice with other brokers or get out of the real estate sandbox. Our relationships with other agents are almost as important as our relationships with our clients. Treat your fellow agents with professionalism, courtesy, and respect... then watch your transactions flow smoothly.


 

 

Posted by

 

julie baldino, front door realty of southwest washington

Certified Woman Owned Small Business

Certified Women's Business Enterprise

 360-450-4486 (call/text)

Sales@FrontDoorNw.com

 

Julie Baldino is the managing broker and owner of Front Door Realty serving Multnomah, Clackamas, Washington, Clark, Skamania, and Cowlitz Counties in the following areas: Vancouver, Ridgefield, Battle Ground, Brush Prairie, Hockinson, Woodland, Amboy, Yacolt, Camas, Washougal, La Center, Kalama, Kelso, Longview, Portland, Lake Oswego, Oregon City, Beaverton, Tigard, Clackamas, Hillsboro, West Linn, and more.

 

 

 

Comments (31)

Mark Schmitz
wideiphoto - O'Fallon, MO
Professional Photographer who sees things in their

Wow and I thought we had it bad on the lending side  :)

Nov 12, 2010 08:06 AM
Jane Pacheco
Pacheco Realty & Financial Services - Fremont, CA

Communication is always key to a smooth transaction, whether an agent is a newbie or not.

 

Jane Pacheco

Nov 12, 2010 08:09 AM
Liz Flint
Century 21 Hardee-Team Realty - Houston, TX
Houston\Tomball Realtor (832)816-8066

Hi Julie, I like your tips and would really emphasize that the bank really doesn't care about the buyers problems and you are right, if they can't afford the $100 fixture, than maybe right now isn't the right time to buy.

Nov 12, 2010 08:36 AM
Michael Dellerose - Mullica Hill, NJ REALTOR
CENTURY 21 Hughes-Riggs Realty - Mullica Hill, NJ

 Thanks for the great tips! Some real good info!

Nov 12, 2010 09:07 AM
Sonja Patterson
Keller Williams - BV - College Station, TX
Texas Monthly 5-Star Realtor Recipient for the Hou

Julie,  this is wonderful!! :)  I remember being a new agent, and after three years, I'm still learning and asking questions.  Have a wonderful weekend!!

Nov 12, 2010 10:54 AM
Scott Baker
www.eHomeReports.com Coldwell Banker Realty - Liberty Township, OH
Realtor Homes for Sale Cincinnati/Dayton Ohio

Pay attention to this post, please newer agents. It is not a bad thing if you have a question or don't know exactly what to do. Ask someone, it helps everyone.

Nov 12, 2010 12:09 PM
Deborah Wilson
Hackenberg Realty Group - Canton, OH
Stark County OH Real Estate

I like number two.  Trust but verify.  Sometimes we all get too comfortable.

Nov 12, 2010 02:20 PM
Julie Baldino
Front Door Realty - Vancouver, WA
Opening Doors to New Chapters...

Too cool! I just realized this was featured... my first featured post!

Maureen-#6 drives me NUTS. I don't think agents realize how much time and energy they would save if they paid attention to the agent remarks.

Noreen-Thank you! I'm glad you found some items of value in there :)

Zorik-Yes, the personal stories in my opinion are a bit over the top... especially with an REO, short sale (and the seller is suffering tremendously), or multiple offer situation.

Tim-Cooperation and professionalism get the job done... go figure! Simple concept, but I think it must be learned :)

Patty-SO honored to be on your lunch table, thanks!

Jon-Agreed! Belligerence and being defensive=a rough road for all parties. Better to keep your cool... and again something that I think comes with maturity.

Gay-Thanks! I'm in the suburb of Portland, OR (Vancouver, WA)... not BC. But I love BC and we drive up there a couple times a year :)

Jeffrey-Thanks for reading! If it helps one agent it was worth the time.

Chris-Great book recommendations! I also recommend the "Certified Negotiation Expert" course... gives you some basic knowledge of the psychological side of negotiating.

Ken-You are right. Turning into an arrogant jerk does not make agents want to sell your listings either! Also not fond of the team where the cart doesn't know what the horse is doing... that's another post in itself!

Mark-Ahh you guys have it bad too. Agents can be rough on lenders too!

Jane-It is.... and not last minute communication. Always best to be progressive and avoid disasters at the 11th hour.

Liz-I have a family member in debt collection and I know she has to put on an emotional suit of armor before she goes to work. Otherwise, she'd come home bawling every night. The circumstances are always said and ugly, but someone has to do it unfortunately.

Michael-Thank you for reading!

Sonja-Same for me... after 8 years, I still feel like I learn something every day!

Scott-I agree totally.. thanks for reading!

Nov 12, 2010 03:34 PM
Sherilyn M. Whistler
ERA Herman Group Real Estate-NoCo - Loveland, CO
Need a Referral, Call Me !

What a fantastic article and so well written. I think you hit all the high points that we can all keep in our shirt pocket!!

Nov 12, 2010 03:49 PM
Melissa Katzenberger
Crist Collins Realty - Fayetteville, NC

As a rookie I appreciate all the tips I can get - Thank You!!!

Nov 12, 2010 04:12 PM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Agents in my office were very helpful when I first started. A new agent should never hesitate to ask questions.

Nov 12, 2010 04:30 PM
Julie Baldino
Front Door Realty - Vancouver, WA
Opening Doors to New Chapters...

Sherilyn-Thank you for the compliment!

Melissa-Glad you got something out of it, thanks!

Tammie-Like me, you are a lucky one. I started working under my mom, and a really helpful broker!

Phil-Thank you!

 

Nov 12, 2010 05:23 PM
Jark Krysinski *PREC (Personal Real Estate Corporation)
REMAX CREST REALTY WESTSIDE - Vancouver, BC
TeamYVR Team Leader, BA,ABR,IRES,IMSD,LLB

Julie, this phrase of your is worth it's weight in GOLD: "Negotiate like a professional working towards a common goal... not like a mother bear with rabies protecting her cubs."  Thanks for the article.  Have a good weekend.  Jark.

Nov 12, 2010 05:29 PM
Julie Baldino
Front Door Realty - Vancouver, WA
Opening Doors to New Chapters...

Jark-I had one of those types this month and couldn't help myself...lol. His behavior has been so harsh, bossy, and belligerent... that the transaction has been 10 times harder on his buyers than it needed to be. Thanks for reading and hope you have a good weekend too!

Nov 12, 2010 05:49 PM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Follow up and communication is so important with any transaction.  It makes things run smoother that's for sure.

Patricia/Seacoast NH & ME

Nov 13, 2010 01:13 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Julie - very good post and advice for both the new and experienced agent alike.  Thanks!

Nov 22, 2010 04:43 AM
Julie Baldino
Front Door Realty - Vancouver, WA
Opening Doors to New Chapters...

Patricia and Michael-thanks for reading!

Nov 22, 2010 05:07 AM
Alex Morris - Austin Real Estate Agent
Austin, TX

Julie - all great info!  #1 is key.  I made this mistake on my first few deals, desperate to not look like a "rookie".  I quickly learned that most other agents are willing to help you along, as it is in the best interests of both parties.  Now I am the agent helping other new agents along in the deal, ensuring we are all working towards a smooth closing in the best interests of our clients.  Congrats on the feature!

Nov 22, 2010 06:15 AM
Julie Baldino
Front Door Realty - Vancouver, WA
Opening Doors to New Chapters...

Thanks Alex... I too, am always nice and helpful to new agents. Makes them want to keep selling your listings too!

Nov 22, 2010 07:50 AM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Great post. It is a helpful and a great reminder to all agent, even the ones with a few years behind the belt.

Mar 05, 2012 09:54 AM