As a marketing/systems consultant, deeply involved with computers and the computer industry for over 24 years, I have to say that real estate agents, generally, have been among the slowest to adopt computer technology.  Most other industries have gotten with the "program" long ago. 

My experience is that the agents who are quickest to embrace real estate computer technology today are the newest agents.  Either they grew up with computers and take to them instinctively, or they come from success in other industries where they've experienced the advantages computers provide, and they simply want all those same advantages from day one in real estate.

So what's been keeping the rest of the industry from getting with the "program"?  As a Top Producer Certified Instructor and systems implementer I've had ample opportunity to witness the obstacles agents face; and, let me tell you, there's a lot of them. 

Use this list of reasons to make yourself aware of the obstacles, so you can take steps to overcome them.  This list of "12 Reasons Why. . ." will remain obstacles only if you embrace them as your own excuses, or ignore them.  On the other hand, if you use them as a checklist of issues to overcome, you'll be well on your way to "getting with the program".

Perspective Reasons

1. Trends

Too many people in the real estate industry are so busy bumping into trees that they fail to step back and see what's going on in the forest.  Combine that with a failure to study history and you've got a terminal case of "ignorant bliss". 

Web listings have already replaced the agents' traditional value-add of being exclusive providers of property information.  New, technologically savvy, competitors are sniping at agents' heels with ever improving services and extremely low commission offers.  They are getting better at it too; every day. 

These trends are making buyers and sellers think (out loud), "Just exactly what is it again those agents do to justify such huge commissions?"

Oh, and the market itself; it's on the downhill side with growing threats all around.  No surprise here really.  The market always goes up and down.  Last time this happened in the early 90s there was a massive exodus of agents from the industry.  It's happening again; only this time, because of the additional, technologically based pressures, it's going to get much uglier.

If you want to stay in this business, you need to adapt; now.

2. Top Producer 7i Feature Awareness

To appreciate the features in Top Producer 7i you've got to know something about its background.  First of all, it is an expert, real estate specific, system that's been evolving for over 20 years.  It's had the benefit of input and user feedback from hundreds of thousands of agents.  You can learn an awful lot about running a successful real estate business by becoming acquainted with its features and simply pondering why so many agents wanted those things in there.

Having worked with hundreds of clients all over the U.S., I can tell you that agent awareness of what the Top Producer 7i system can do for them is very low; even among agents who have "used" the system for years.  It's like owning a Ferrari and not realizing that you can do more with it than make trips to the grocery store.

The system has many powerful features that can help agents do dramatically more effective marketing; right now, at substantially reduced cost.  It can also help them manage and control their time and activities in very powerful ways they've never imagined.

Simply being aware of all the new capabilities that are available to you is a key step toward mastering this powerful system.

3. Vision

While feature awareness is necessary, it's still not enough. Feature awareness is like walking into a shop filled with tools.  It takes vision to realize how you could use those tools to make something really useful.

You need to learn how dozens of those features in Top Producer 7i can be combined into comprehensive marketing and relationship building campaigns.

4. Failed Leadership

I'm sorry, but I've got to lay this one at the feet of brokers.  Why more of them aren't leading entire offices of agents to absolutely dominate relationship marketing in their local areas is beyond me.

Take the proven model for "Met" marketing from Gary Keller's "The Millionaire Real Estate Agent".  You know:  You get 2 transactions per year from every 12 contacts in your "Met" database; provided you "touch" them 33 times per year.  Top Producer 7i makes that kind of marketing super easy, and mostly free.

What if a broker inspired all the agents in an office to make it their mission to each build the largest "Met" databases they could, then to keep in touch with them through fully automated Top Producer 7i marketing campaigns?  In a relatively short time those agents, and that office, would absolutely dominate their local market.

Brokers, hello!

 

Training Reasons

Nobody really wants to tell you this, but the truth is that implementing a robust, expert real estate system like Top Producer 7i is a major learning project. 

Top Producer doesn't want to portray it that way, because their focus needs to be selling the system, and they're afraid they might scare you away. 

Agents don't want to acknowledge this as a fact, because if they did, many of them wouldn't even try the system out of fear.

Come on people.  You want to own a business that generates a nice, consistent six figure income in today's market?  Well, face the fact that you're going to have to learn some substantial new tricks.

So, how do people learn?  People learn through a combination of three basic activities:  Seeing, Hearing and Doing.  The most effective learning takes place when all three activities are combined to reinforce each other.

Now, what are the enemies of learning?   The answers are:  low comprehension, and low retention.  If you didn't understand it in the first place, you didn't learn it.  If you can't remember what you thought you learned, well you didn't really learn it, did you?

So these are the criteria by which to judge the effectiveness of training programs: 

  • You need to fully comprehend what you are learning. 
  • You need support to retain what you've learned so you can actually use it in your daily life.
  • You need to use all three learning skills in combination, i.e. actually see, hear and do what you are learning; in order to effectively burn it into your muscles and brain synapses.

I've experimented with every kind of training format:  onsite groups, Webinar groups, remote desktop one-on-one.  You name it and I've done it. 

You know what; there are fatal flaws in every training format, but one.

With this brief learning psychology foundation, it will be easier for you to see why most training methods have been so ineffective at getting agents up and running on Top Producer 7i.

5. Training schedules don't fit.  If you don't go, you can't learn.

6. The location is too far away.  Ditto.

7. The pace is too fast, or slow.  Comprehension is super low in this environment.

8. Content delivered in half day chunks is too overwhelming. Retention is impossible in this environment.

9. The content is too encyclopedic, rather than focused on key operations.  There are enough essential things to learn as it is, without giving you a warehouse full of parts for you to assemble yourself (days after you've forgotten them).

10. Usually there's no chance for hands-on practice.  Remember, actual "doing" is absolutely essential to learning this system.

11. Most things are forgotten before you have a chance to actually try them on your own system.  Retention study after study shows that people forget 80% or more of what they've seen and heard within 48 hours.  Get caught up in business for a few days after class and you've lost it all.  (I see this all the time.)

12. Once class is over there's no refresher guidance when you try to do something on the system.  You might have comprehended it, but now you've forgotten it, and you're now totally on your own.  Oh boy.

 

How to Overcome All That

I've developed a comprehensive, online, video, Optimized Agent Marketing Course, that cuts to the chase and gives you click-by-click instruction on exactly how to get yourself fully competent to run your own automated marketing campaigns on your Top Producer 7i system. 

The Course is available 24/7 so you can get all the guidance you need anytime you are working in your Top Producer 7i system.  To learn more, check out all these free, introductory materials:

 

Then take the rest of the Optimized Agent Marketing Course.  You can't lose; it's guaranteed.

 

 

 

22 Comments on 12 Reasons Why Agents Aren't Using Top Producer 7i Effectively

20 Most Recent Comments Displayed Show All

SEP
08
2007
4 Featured Posts
Jim, stay tuned.  The rumors about Top Producer 8i are encouraging in that regard.
2:23pm • #3
395,000 Points 1 Featured Post Called Shot Master
Ray, your first 2 paragraghs really hit the nail on the head.  You know I had to Bookmark it 'cause I couldn't absorb it all at one sitting.  Thanks.
2:38pm • #4
SEP
09
2007
Ray - I've been looking but can not find the cost for the course.  I watched the free videos and they were great.  I'm interested in the rest.
9:47am • #5
4 Featured Posts
Hi Christina,  thanks for your compliments.  The full price to get your Top Producer 7i Marketing System up and running is $349.
11:07am • #6
OCT
03
2007

Ray,

In my experience real estate assistants and virtual assistants of the agents would benefit from this the most because...

the #13 reason that agents are not using Top Producer effectively is...Lack of time 

Even agents comfortable with technology with good intentions are not using any of their softwares to maximum potential...and the simply reason is lack of time plus even if the do have the time they should NOT be managing a Top Producer database, or any software such for that matter such as v-tours, blogs, websites, etc. 

These are low-payoff activities that can be done by anyone without a real estate license.  If agents are mastering time management (which if they were they most likely already outsourced these admin and marketing tasks) should not be learning and worrying about the technical side of things.

Specialization and learning what they should focus on is the key to their success.  They should be letting their assistant or virtual assistant worry about the technology trends and softwares.

There are literally 1000's of softwares that agents could spend time learning and it all is essentially a waste of their time because the second they get even slightly busy it all goes down the tubes and falls through the cracks because they will naturally turn to the high-payoff activities when this happens.

Yes, this shoots them in the foot so to speak but it true all the same.  

The only way to avoid this is to set up systems and understand that they need to expand as they grow and that means developing a marketing/admin budget every month and outsourcing accordingly.  Just like any business. But this is a another post...

 

Sarah Reiter
1:06am • #7
964,781 Points 60 Featured Posts Outside Blog Called Shot Master
Ray:  If the Top Producer course requires so much study and preparation just to get into it... is it really all that worthwhile ?  I know it may sound like a silly question, but how... when do you have time to work real estate ?  Just my silly thoughts.  I got all worn out just reading this post.
1:18am • #8
Ray, nice post about Top Producer.  I agree that there are many features to this product that will help people like me to manage my time and do things more efficiently.  But learning does take time.
2:40am • #9

Hi Ray,

I am reminded of an old proverb about an ounce of prevention being worth a pound of cure.  An investment of time spent in learning to use a tool that will get the work done faster and with less effort is not a waste of time.  It is a way of leveraging time.

I agree with Sarah's view that a real estate agent's time is best spent on revenue-generating activities and that set up and daily operation of the Top Producer 7i (or other) system should be delegated to an assistant, if possible.

Simply put, the benefits of using a tool like Top Producer 7i outweigh the time spent in learning (which is really not all that burdensome anyway).  As an example:  to be able to choose a set of emails, pre-determine the dates on which they will be sent and to whom, and then rely on your Top Producer 7i system to get that done for you -- and not give it another thought --is a pretty cool deal.

Sincerely,

Vicki Vannoy

7:40pm • #10

TP 7i is good and I have used it for some time now. The features I like the most are the Inquiry Form tool and the Auto Planning.

I am choosing to go back to a database that will be local on my pc, instead of relying on the Internet. I figure out if I didn't have acces to the Internet - I also didn't have access to my important database. Not very good for realtors aways on the move.  

So I have decided to go back to ACT, which I can customize to suite my needs. I found exporting the database to be fine, while doing my transfer. Then I relized I also needed copies of my email, now that was a project. Had to copy and paste every page - lots of work.

MAybe 8i will be better!

 

7:53pm • #11
OCT
05
2007
964,781 Points 60 Featured Posts Outside Blog Called Shot Master
Hi Shayne:  Since you are now going to switch to ACT, please share with me some of the reasons you are going to make the switch.  I have heard ACT is a pretty good software package.  What are the ways you think it will prove helpful to you ?
12:19am • #12
NOV
10
2007
238,686 Points 10 Featured Posts Attended Rain Camp
My biggest issue is actually ADDING the leads to TP.  I can't tell you how many times I've written down information on a post-it note and not added the lead or information to TP.  I'm going to hand over those responsibilities to my Virtual Assistant so that I can stop leaving money on the table with ineffective follow-up.
6:48pm • #13
NOV
15
2007

Tamara,

That sounds like a great idea!  Get those contacts into Top Producer right away and forget about keeping track of sticky notes.  Just a reminder --  Be sure to assign at least one contact "type" and an action plan so your new contact can start receiving communications from you immediately.

Wishing you success!  

9:32pm • #14
DEC
12
2007

From what I've seen so far Top Producer is a very poorly written database program. It's slow, it doesn't integrate with Outlook, their email program is weak and the company puts in restrictions that do not allow agents to use the program optimally for their specific team set-up. I'm surprised Top Producer is still considered by many as the top contact management software for real estate.

Melissa
8:12pm • #15
DEC
13
2007
183,371 Points 13 Featured Posts Localism Sponsor Outside Blog
I've been using TP since I started in the business.  My problem is that my Broker doesn't use it.  If I were in a fully integrated TP office, it would be much easier to send listings, contracts, my mailing list, etc.
11:26am • #16
DEC
19
2007
305,441 Points 23 Featured Posts Localism Sponsor
Thanks for the information.  I am looking at getting TP this next year.
2:00pm • #17

Been using it for the past 3 years and love it.  With all the new additions and upgrades to TP 8 it will surely win over those still hanging onto Outlook.

  

8:32pm • #18
DEC
27
2007
I have been using TP for a few years now and love many aspects of and I am very aware that I have not even tapped into what it can fully do for me. It has been an incredible tool for contact management as well as pre-listing packages and a few other things although I know there is so much more that it can do for me. As well, I am looking for to TP8 and what it will offer as well. Learning more about it is something that I need to spend more time on in 2008 for I am certain I will reap the rewards of that.
3:33pm • #19
DEC
28
2007

To the nay sayers of TP7i. This program rocks. I have been using it for about a year and it is so much better than outlook or e-neighborhoods. As to Outlook, you simply click a button on outlook connector and you have a copy of emails. And my own personal tip...Take it for what it is worth. When keeping track of active clients and closing details, add all persons associated to the deal to your contact management. Next in the source, place the clients name. Then you can create a custom search that brings up anyone associated with the closing. This means you need to keep notes. By virtue of it being Internet based, the odds of you ever losing this information is slim to none. If it is on your computer...

Consider training, no time, well then play with the program just a little weekly, or use this forum to ask questions. You can always call tech support or even link up with someone here. You are more than welcome to give me a call if you need help.

I sell real estate and I still maintain my TP7i pretty well. If you embrace it, accept the benefits, suggest improvements for the drawbacks, It will be the best!

Just my thoughts!

Heather Peterson

8:51pm • #20
4 Featured Posts

Well....you are right.

I am also a TP user and am always finding new features, sometimes that is a good thing, sometimes it's a bad thing.

I think you left one out.  Yes the training and re-enforcement is very important but I think another is TIME...sometimes we just don't have the time to learn the program to be able to use it at it's fullest potential.

9:52pm • #21
DEC
29
2007

Jeffrey,

You are so right, time is always an issue. That is what TP helps me with. I do use about 90% of the program efficiently. It helps so much when I am having one of those days prioritizing my to do list. And that is apart from clients. By the way, I have family in Fayetteville, I lived there till I was 12. However I am a native to Wilmington. If you would like to share some of the tips you have picked up, I would love to hear them. I am always looking to learn more.

12:37am • #22

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Ray Cobel

Thousand Oaks, CA

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Cobel Target Marketing

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