To acquire effective methods of follow-up, you must know the concerns that customers have about service follow-up. You'll only be able to service your clients well when you know what their needs and wants are.
Customer's Most Concerns About Selling and Servicing:
-Customers look to receiving a call when they are promised a call back
-Knowing the appropriate contact information and the best time to call is also important
-Being able to discuss any final decisions with the person who makes the final decisions
-When customers feel that their best interest is within their salesperson's state of mind
-Appropriately spending less time on hold in order to speak to a physical person with any concerns
-Being kept informed every step of the way and knowing the status of the transaction
-Being given different options and proposals so that they are aware of what they are qualified for
-Knowing that they are going to be saving and acquire great benefits to them in the long run
-Receiving all the information that there is to know to make a better decision on a long term goal
-Being given realistic and honest information and gaining the trust of their salesperson is important
-Most importantly being addressed politely and receiving the attention to provide the best possible service
By making follow-up and service a regular part of your day, you can definately address all these customer concerns and maintain an edge over your competitor, who may not be as determined to follow up as you. When providing excellent service and follow-up with your clients and prospects, you will always earn the reward of being referred to someone they know and watch it multiply. The rewards of a great customer service is always a rewarding accomplishment.
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