I'm very impressed with this recent example of excellent customer service that I received recently. I wanted to share it with the community in hopes that it helps us look at what we do, and to highlight the company for what it did to serve me.

The Xbrand Company is a leading designer of laptop accessories. One of their more well known products is their line of laptop stands. These things look like something out of a Sci-fi, or a high tech gadjet from an action movie.  When I see it I just think "Batman." The stands are beautiful, sleek, and ergonomic.

When I purchased one somewhere around 3 years ago, it really was one of the best stands I'd ever seen.  I eventually broke the stand by putting to much weight on a special catch it has so you can tilt your laptop up.  The stand continued to work for me for years, but not with the full functionality that it had with the catch.

I saved the pieces, hoping to fix it someday. This unfortunately became one of those projects that constantly gets put off. The pieces are lost now, and I probably could not have fixed it anyways without new parts.

I finally picked up the project again last month. I checked it out and the company was still selling at least a similar looking model. I wrote to see if they might, by chance, have the parts I was looking for. I received a prompt reply requesting more specifics on the model and serial numbers to see if they had what I was looking for. As it turned out their current models were updated, and the parts I was looking for weren't available. At least that's what I understand.

In any case my very next email from Xbrand was a request for my shipping address. They were sending me a new stand!

They've got a pretty happy customer in me. I'm enjoying the stand very much it sits alongside my monitor so I can work on two screens. Years later this is still probably the best stand I could find.  And now I'm wowed by this amazing customer service experience and I'll be recommending this product, and sharing my experience with the company for years to come.