Real Estate is Truly Local!

While on vacation last week in Florida, my wife and I decided to go out for a nice steak dinner.                         restaurant We went to the front desk on our way out to ask the desk clerk about where we could go for dinner. I was very surprised when the clerk told me that she really didn't know of any nice places we could go for dinner. I was thinking to myself, "How could this person not have any idea about the restaurants around this hotel? She must get asked that question enough to have some kind of clue." I would think that a desk clerk should be pretty close to an expert in this area. If I was running a hotel, I would want my staff to be prepared to answer such questions because this would be a much better reflection on my hotel. This definitely wasn't the case here.

That started me thinking about how I, as a Realtor, must be able to present myself as an expert in my area. I need to be able to answer the questions that arise and provide some logical suggestions about the area I'm working in as well as the process that takes place.

I remember a while back going to a listing appointment in a neighborhood that I really wasn't familiar with. The seller was a friend of mine and, although I really didn't have much experience in listing houses, I was fully prepared to handle the sale of his house. My friend was interviewing me and a couple other agents, so I did make sure to do my homework. I ran a CMA and had the other listings in the neighborhood printed out. I measured the house and, with my information in hand, came up with a price that I thought the house should sell for. While I was discussing this with my friend, he told me that the first agent had come up with the same price range and that he was a bit disappointed because he was sure he could get more. He wanted to talk to the last agent, but assured me that I would have the listing if he didn't hear anything different.

He did hear something different from the third agent. That agent was prolific in the area the house was in. He was a neighborhood expert, you might say. His price was a good $15K over my price (a big difference when talking about a $100K house), which I immediately dismissed as an attempt to get the listing then sell the house in the range I was talking about. He got the listing. I was upset at first. 17 days later, he sold the house for almost full price and a full $10K higher than I would have listed the house for. I realized then that I would have done a great disservice to my friend and that I had some work to do.

Since then, I have tried to make sure that I stay in the areas I am familiar with until I can make myself more knowledgable about the other areas. My area is the Greater Wilkes-Barre, PA area. While I am not an expert in the purest sense of the word yet, I can certainly tell my clients about the area they want to move to. I watch the trends in the areas, know the houses that are on the market, know what's sold and for how much and I can tell a client whether the price they are wanting to sell for or are wanting to buy for is a good one or not. I know where the schools, the churches, the grocery stores and the parks are. On top of all of that, I can definitely tell you where to go for a great steak dinner.

I used to wonder why some Realtors in my area would get upset when an Estate is local. agent from out of the area came in to sell a house. Now I can understand better. If you are looking to buy or sell a home, you should look for a neighborhood expert to guide you in your search. Why? Because Real Estate is local. Nobody knows better than your local neighborhood expert.

If you are looking for a neighborhood expert in the Greater Wilkes-Barre area, give me a call or visit my website at www.wilkesbarrehomesales.com. I'm sure that I can help you. Thanks for your time reading this blog.

 

Until next time...

 

 

47 Comments on Real Estate is Truly Local!

I guesses it,, you have a Point2 website... I do too,, and I totally agree with you.

**Hits on my website are wayyyy up since I optimized it for neighborhoods. ..

09/11/2007 09:30 PM by Raj Dhaliwal (MyAbbotsford.Com) (Landmark Realty Corp.)


Andrew,

I'm sorry to get off the subject but I am curious to know where in Florida were you?  If you are coming to visit Disney let me know and I will give you some information about the area and how to avoid traffic, you will be glad you did.

Going back to the subject of your post, I had a similar experience when I started in Real Estate and also decided not to go into areas I am not confident that I can represent my client the right way.  Just doing a CMA is not enough, you must always know the community and what buyers prefer in the area, for example in my area pool homes always sell a lot faster and for a great difference in price from the ones than don't have one.

09/11/2007 09:46 PM by Carmen Rivero Celebration & Kissimmee Real Estate (La Rosa Realty, LLC)


I whole heartedly agree. Real estate is local. A client benefits not only from an agent who knows the area, but also from mortgage brokers an attorneys who work in the area.

09/12/2007 12:15 AM by Rosario Lewis, GRI ~ DDR Realty, Orange County, NY (DDR Realty)


Good point Andrew!  Real Estate is local and I could get better at this myself.

09/12/2007 05:26 AM by Jason Sardi, Pennsylvania Mortgage Broker (First Choice Equity Group Inc.)


Raj---I had the same experience with my website. I had three hot leads while on vacation. Thanks for stopping by.

Carmen---I actually stayed in Daytona Beach, but we did visit Disney and SeaWorld while we were there..and we did hit traffic on 4 while we were there. I would have thought that every home had a pool in Kissimmee. LOL Thanks for the comment.

Rosario---Yes, I agree. I benefit a lot more when everyone involved is local as well. It's much less of a heartache when I can get in touch with the other people involved in the sale easily. Thanks for the comment.

Jason---How could you ever get better? LOL Thanks for the comment.

09/12/2007 08:39 AM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


Great point, Andrew. It wasn't until I started blogging to Localism that I got almost immediate leads. People want to know you know about real estate in your area but even more than that, they want to know you live there and can relate to their day to day needs and concerns.

09/12/2007 12:12 PM by Irene Morales Ward, Realtor, ABR, e-Pro Northern Virginia Real Estate (REMAX Absolute)


Excellent post.  You definitely need to know about the area and be able to answer peoples questions.

09/12/2007 12:19 PM by The Moore Team (Keller Williams Integrity First Realty)


Irene---Thanks for the comment. Yes, it's a local agent most people want to help them.

Tony---Thanks for the comment.

09/12/2007 12:31 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


Good post. Yes we all need to be very "up" on the local knowledge of our respective areas.

09/12/2007 12:40 PM by Bob & Carolin Benjamin - E Phoenix Arizona Real Estate (The Benjamin Team - Keller Williams Integrity First Realty )


Good post.  I've been working on positioning myself as my area expert and it helps to narrow your focus when deciding what to blog about for localism.  The more focused I am, I figure the more information I can gain and share with the consumer.  Win-win!

09/12/2007 01:25 PM by Lisa Heindel, New Orleans West Bank Real Estate (Latter & Blum Inc. Realtors)


Lisa---That's a great plan. It's one anyone here could follow to success. Thanks for the comment.

09/12/2007 01:29 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


I really like reading a post where an agent like yourself admits an error and learns from it...too often we get defensive when we're wrong.  Thanks for sharing this story-

09/12/2007 01:37 PM by Leigh Brown Charlotte NC Broker/Owner (RE/MAX Signature Properties)


I have a listing right now where two homes in the area sold below market.  They now are effecting the appraisal negatively on mine.

09/12/2007 01:50 PM by Randy L. Prothero - Hawaii REALTORĀ® (Century 21 Liberty Homes)


A very good post. I do have a serious question for you. Does the fact that you mis-judged the area and the value of the home make the case that only local " expert" agents would price it correctly for the current market condition. That might be a rush to judgement that I think does not serve to express reality. With the proper research, a qualified listing professional should be able to price a property correctly and they need not live next door to do that. There are many factors here that can not be weighed with the information you provided and your conclusion may not apply in different circumstances.

09/12/2007 02:51 PM by San Diego Real Estate Voice authored by William Johnson GRI CRS e-PRO (RE/MAX Associates)


Great article.  I found it very educational.  I needed to know all of it.  Matt Ratcliffe

09/12/2007 02:56 PM by Matt Ratcliffe


I think you are correct to some extent -- however, that is only part of the reason an agent is being hired.  It is great to know about the restuarants, but it is more important to make sure the agent has the training and expertise to represent a buyer.

09/12/2007 03:11 PM by Joan Whitebook, ABR, e-Pro, CEBA (Buyer's Option Realty Services)


Andrew,

Great post! Says it all! Real estate is bricks and mortar, not virtual! Thanks,   Fran

P.S. Where did you end up taking your wife to dinner?

09/12/2007 03:25 PM by Fran 'The Title Man' Gaspari Title Insurance-PA & NJ (Patriot Land Transfer, Inc.)


This is painfully true to me as I used to be the local expert for 15 years in CA but now with only 2+years in NC I know I am an expert in real estate but I am also painfully aware that I am not an expert in every neighborhood.  Right now I  focus on the areas closest to me and have already referred out several buyers who I think would be better served by an expert in their area. 

09/12/2007 03:39 PM by Lake Norman Real Estate ~ Diane Aurit (RE/MAX at the Lake)


There are so many lawsuit happy people these days that it can be risky for a business to suggest you go to another. What if you went to a restauraunt she suggested and ended up with food poisoning? Some people would sue over that. Also too, she probably makes very little money and wouldn't visit the places you are likely to visit and assumed you wouldn't want to know where McDonalds is. I realize her job is to make your hotel stay comfortable but she could have been new to the area or something. Most hotels have a list in the rooms of nearby restaurants and places to visit. If this one didn't ,then maybe it should. You are totally right about the real estate profession though.

09/12/2007 04:44 PM by Cheri' Smith (ERA Whitaker Realty)


I know of agents from my market who will drive to the next county or two to take a listing.  There is no way they can do as good a job as a local agent.  I agree with your ideas.  Thanks.

09/12/2007 04:59 PM by Bradenton Florida Real Estate - Dan Forbes (Sarasota Metro Properties)


Absolutely true! How can one speak to the little things about a community or the neighborh'feel' without knowing the neighborhood? In my area, some agents have no clue what the community has to offer (i.e. lakes, dog park, etc).

09/12/2007 05:00 PM by Doug Lindstrom (ReMax Alliance)


I totally agree with you on this one, as I have been the seller where the real estate agent wasn't proficient in my area. We moved to Omaha from Springfield Mo. We hired a Realtor that had been well known to the other associates where I worked. We listed it in July and sold it in December. It fell through the day of closing and it had to relist. We waited another few months and ended up making a trip down there to find another Realtor. In doing so, we found out our house was being listed with houses that were way above the value of ours. No one would look there if they were looking for a house under $100K. She was well known for houses that were $250+. Well, no wonder, it was still on the market. The day we told her we were looking for another agent- She sold the home.  My point, she took our house for the profit, but didn't do anything with it to sell it. She was more familiar with more expensive houses in different end of the city! It is very important to the buyer and seller, coming from experience, to get an agent that knows the area you are interested in. Especially when it is for such a big purchase. 

09/12/2007 05:04 PM by Michele Madison (Nebraska's #1 Notary Services)


Leigh---hehe, open book here. I don't mind admitting when I'm wrong, unless it's to my wife. LOL

Randy---I know the feeling. I'm in the same boat right now myself.

Jason---I wonder how that happened. Thanks for stopping by...again!

Jeff---Thanks for the comment.

William---I do see your point and I totally agreed, before I was shown the facts. I know I priced it right, but I didn't have my finger on the pulse of what was going on in that neighborhood. The other agent did and he got the sale. I can't argue with that.

09/12/2007 06:08 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


We have a large influx of agents from the city 100 miles away, who come with their clients and want to show our properties without having any knowledge of our area and our differences.  Septics, floodways, zoning, etc. Many times they have never been to this part of the state before. While we are happy to assist, we can only go so far without creating agency.  I just don't think that they are doing the best for their clients.  I would much rather receive a referral fee and know that my client was in knowledgeable hands.

09/12/2007 06:16 PM by Pine & Strawberry AZ Real Estate Agent * Lorna Hill * (Sunny Mountain Realty)


Great post!  You brought up some great points - I am in the huge city of Houston, I normally work on the North side, unless it is a friend.

09/12/2007 06:38 PM by Candy Henthorne- Spring Texas Real Estate (Results Realty)


Andrew....HALLELUJAH!!!!  to you and everyone else that posted here! I thought I was the only agent who felt this way!!!! I've had other agents tell me I can "learn" all I need to know about a neighborhood in 4 hours! WHO are they kidding? Learn an entire neighborhood, what happened in the past, now and the future in 4 hours!!!!

That's why MY business policy is "If you want to buy or sell in a neighborhood that I don't know, I will refer you to someone I know that DOES know that area...and you will be better served!" Many of my clients have first questioned that statement, but later thanked me for referring them to an agent that knew the area they wanted to live in better than I did. The Atlanta market is VERY diverse, and I like to keep myself in Midtown Atlanta where I own a condo, and where I know the Midtown Real Estate Market. Especially when you work in "vertical homes" or highrise condominiums. I have agents call me with so many questions, it is obvious they have NEVER been in the building, let alone shown a condo home before.

Here's to those agents that work and know their neighborhood, doing a service to all of us!!

09/12/2007 06:39 PM by The Thom And Ray Team


I pride myself in being a Pinecrest Florida real estate expert.  And one way that adds to my credibility is that I attend EVERY single broker's open to visit listings that I haven't been in before.  I feel very confident about the inventory by doing this.

Marie Story    Pinecrest Florida Real Estate 

09/12/2007 07:46 PM by Marie Story


Great post, and market conditions can be very different even in places that are very close to one another. 

09/12/2007 07:59 PM by David Thomas, ABR, ePro, Realtor, Gilbert, AZ (West USA)


That is a well written and very thoughtful post.  It is hard to admit that even though you did your homework with the numbers..sometimes knowing little things about the locality makes it hard to compete.  Most people would be bitter...I love that you think of your clients and friends and are happy that they are better off. :)

09/12/2007 08:32 PM by Yvette Chisholm (Long & Foster Real Estate, Inc.)


Lorna---As our markets tighten this will be the case more and more. I appreciate it when someone refers a client to me because they feel their client's needs will be better served by it.

Candy---Thanks for the comment. I bet your clients appreciate your expertise in your area.

Thom---Thanks a lot! You're not alone at all.

Marie---I wish more agents in our area would visit opens just to see the inventory. That's my wife's favorite past-time. Thanks for the great idea.

David---Good point. The house I was talking about was just 10 minutes from my primary selling area, but it was definitely a different selling area with different conditions.

Yvette---We are here to serve our client's interests. Nothing else can be more important. I have to admit a small part of me wanted the house not to sell, so I could be right, but I'm much happier for him that it did and I learned a valuable lesson in the process.

09/12/2007 08:46 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


And I can tell you a restaurant in about 100 cities around the country...

But seriously, we do need to know the areas we are in.  It also helps to be connected.   

09/12/2007 09:18 PM by Lane Bailey - The REALTOR for Car People (Diamond Dwellings Realty)


Lane---I need to know about all of those restaurants. LOL And, yes, the local connections are probably just as important as your own knowledge. Maybe that's another post?

09/12/2007 09:26 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


While having lunch together today, a friend told me about a friend of hers who was about to list her $3 Million waterfront home in Tampa - was I interested in listing it? I explained that I'd be serving her friends much better to refer the listing to a wonderful colleague I have in Tampa who specializes in her neighborhood and type of property. In the long run, clients will appreciate that more than hiring you and having you too far away, unfamiliar, etc.

09/12/2007 10:23 PM by Sharon Simms St Pete Florida CRS CIPS CLHMS (RE/MAX Metro)


Sharon, I admire your desire to take care of the client more than your pocketbook. Thanks for sharing.

09/12/2007 11:31 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


I understand this completely. I knew this from the beginning but now I am fully emercing myself in knowing my area. I will request you as an associate since we are close but far enough in area for great referrals.

09/13/2007 09:13 AM by Theresa Sprindis - Maple Shade NJ Realtor


part of building your brand through blogging should be adding bits of local flavor

you should have gotten on AR and called a fellow rainer in the area

if you had been in South florida, I would have been happy to help!

09/13/2007 10:16 AM by Boca Raton Florida & Boynton Beach Florida Mortgage Loans


Andrew, pick a city, and I'll let you know if I have a tip for you.  I have been to the Benihana in Harrisburg...

09/13/2007 10:20 AM by Lane Bailey - The REALTOR for Car People (Diamond Dwellings Realty)


Great point ... recently took a class enititled Certified Neighborhood Specialist that discussed knowing the specifics of the neighborhood ... more than just price or MLS stats these are the details buyers and sellers need to know.  Think about all the details a buyer may not be aware of HOA rules that would have an adverse effect, Zoning, Soil, Future Building Projects etc.

09/13/2007 11:25 AM by Allen Wright CNS, AHS, REPS (RealtyU)


Theresa---Absolutely, add me as an associate. Thanks for the comment.

David---If I do buy anything major down there, I will be sure to give you a call. Thanks for the info.

Lane---I haven't been to the Benihana in Harrisburg yet and I live in PA. LOL

Allen---Yes, there are a ton of details that need to be taken care of that you deal with outside of the basic contract. A great point. Thanks.

09/13/2007 12:25 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


So true!  We get many out of area agents that try to sell up here in the mountain community.  First of all, they don't have it in our MLS and so we don't know about it unless we see it. Second, they can't come out here to service the listing.  If they don't answer their phone when I call, how am I to know what the lockbox code is? If they even have a lockbox on it that is universal. It is a disservice to the client to try to sell in that area.  Better take a referral fee from an agent in the area that you can trust to market it properly.

I have two listings down the hill. Each of them is in an area that I lived in and worked in, the first for over 15 years, the second for 3 1/2.  One is vacant land that shows itself and the other I have co-listed with an agent that is a very good friend of mine.  Other than that, I wouldn't feel comfortable representing a listing that is far outside of where I live.  How do you service them?  Drive over an hour to reach the listing? What if a buyer sees the sign and wants you to show it?  They aren't working with a Realtor? Do you forgo showing them or drop everything for an hour drive?

09/13/2007 12:31 PM by Amy Steele (Bibby Realty)


And yeah, when I go somewhere to visit/stay for a few days and the proprieter/representative of where I am staying doesn't know the area or a good place to eat, I get irked that I am spending my money on a place that doesn't even train their staff to know the area or provide a simple service of letting me know of a good restaurant. Moving up here to a resort area, I needed to make sure I knew my surroundings!

 

09/13/2007 12:34 PM by Amy Steele (Bibby Realty)


Amy---Thanks so much for the comments. It's good to know that others feel the same way. It sounds like you take your obligation to your clients seriously.

09/13/2007 12:39 PM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


Andrew - I followed YOUR link as well.  I liked this post a lot.  Great job, and very accurate!  It is always disconcerting when the hotel staff can't give you any information on where to eat.  Congrats on being a local expert.

10/02/2007 12:25 AM by Jason Crouch, Broker - Austin Texas Real Estate (Austin Texas Homes, LLC)


Jason---Thanks for following the link here. I'm proud of my designation as the local expert in the WB. It's quite a distinction.

10/02/2007 12:39 AM by Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)


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Real Estate Agent: Andrew Trevino Wilkes-Barre Homes For Sale (TradeMark Realtors Group)
Andrew Trevino Wilkes-Barre Homes For Sale
Wilkes Barre, PA
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TradeMark Realtors Group

Office Phone: (570) 613-9090
Cell Phone: (570) 991-1073
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It's all about the Greater Wilkes-Barre Area and fulfilling people's needs to find or sell their home. You'll find helpful hints, good advice and an occasional rant or two. Hey...it's the W-B! Check out my website at www.wilkesbarrehomesales.com


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