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Are You Checking on Your Vacant listings? You Should!

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

I wonder - Are You Checking on Your Vacant listings? 

I think you should. 

As a Listing Agent, we have some responsibility to our clients to protect their interests as their fiduciary, and that could mean making sure their vacant home remains in the condition it was when we took the listing. 

OK, here's that disclaimer thing that I am not an attorney (you know that), so there could be legal implications or matters I'm not thinking about. 

A vacant home COULD become a liabilityBut as part of my role as LA I take the time each week at a minimum to check on my vacant listings (I have 3 at the moment with out-of-area sellers).

Whether it falls under the Agency definition for our particular state, I believe, at a minimum, it's an important service offering, and perhaps a competitive advantage.

And I tell sellers up front I will do this. 

I suspect not everyone does. Do you?? 

Certainly many who have REO and short sale listings do not. I can tell, because I've called to report issues (broken doors, missing windows, broken glass, leaking toilets) they clearly would have known about had they stopped to check. Yeah, I know, they have a ton of listings and can't get to it. Or don't care. Whatever. 

Checking on your vacant listings, especially when the weather is bad, and you are having few showings (who might report in, but might not) makes a lot of sense. 

How about frozen pipes?

Roof leaks?

Flooding?

I visited one vacant home early in the spring during a period of very heavy rain and learned the roof was leaking. The seller has to replace it. But what if I had not been there for several weeks? 

I was out today in the pouring rain again today because of the potential for problems. Thankfully there were none.

The other reason is to check on...shudder shudder...agents who show the home and leave doors and windows open and/or unlocked, flush the toilet that won't stop running, turn on the AC and forget to turn it off, and so on. 

Or worse - a vacant home where folks have decided to move in, or where the home has been vandalized.

Don't you think your clients would want to know if there were problems? Especially if they could become insurance issues that can be avoided? 

And how about if there IS an issue that the seller feels you should have known about and reported, but you didn't becuase you weren't checking. Another legal question, I suppose, but it makes you think. I see the potential for a seller claiming - "my agent should have know and told me, and didn't."

So I end here with my initial question - Are You Checking on Your Vacant listings?

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


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Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

Yes, I have one right now and several last year.  In one case (it was a condo) we had a major storm.  The unit was on the top floor.  After the storm I went in to check because part of the roof  of the building came off.  The roof was tarped as estimates and options for the condo complex were reviewed.  In any case - the unit looked PERFECT.  The damage was on the other side of the building, but I still checked. 

Two months later - I was still checking the unit every few days....but it was the stager who came in between one of these check-ins (Marie Graham)  and SHE found a leak.  Evidently, the water took a couple of months to work its way into that side of the building - but there it was.  So yes, you must check on vacant listings frequently.

Dec 22, 2010 05:25 AM
Craig Snead
Quality Home Investments, LLC / Dearborn Heights, MI - Dearborn Heights, MI
Real Estate Investor

Jeff, I agree. I stop by regularly to protect my investment and keep it safe for anyone visitng to show. I like to give my vacant homes that "lived in" look. Keep the grass cut in the summer, the snow shoveled in the winter. Don't let the fliers/newspapers or mail pile up. Always have a light/radio on a timer. Change some door decorations with the seasons. Keep in touch with the neighbors too. They can be your eyes and ears.

Dec 22, 2010 06:42 AM
Sandra Bild
"Bild" a Better Business / Social Media Manager - Iowa City, IA

I showed a home a few years back inbetween Christmas and New Years in Iowa. We were having freezing and thawing weather. Before I even opened the door I heard a RUSHING of water - it sounded like a waterfall. AND IT WAS!!! A pipe in the 2nd story bathroom broke, thawed enough to run water all the way to the basement and was filling up the basement with at least 2 ft of water. OBVIOUSLY the agent hadn't been checking the house and was surprised that something was wrong. My question was - why didn't the house get winterized in the first place? My buyer wasn't impressed with the indoor pool.

Dec 22, 2010 07:09 AM
Donna Galinsky
Allen Tate Company - Cornelius, NC
Make Lake Norman Your Home!

Without a doubt - I check on my vacant listings often, especially right after a freeze, snow or rain.

It is one of the things that I use at listing appointments on vacant homes to try to separate myself from other Realtors who don;t provide this "service".

 

Dec 22, 2010 07:33 AM
William Johnson
Retired - La Jolla, CA
Retired

Hi Jeff, Congrates on the feature. I wrote a long story as a comment and just deleted it but I can tell that it does pay to check vacant listings. Sadly I can't share my story in a public format.

Dec 22, 2010 07:57 AM
Chris and Berna Sloan
Group 1 Real Estate - Tooele, UT
Tooele UT

This is part of my Monday routine. I wish every agent (especially REO ones!) were as responsible as all of the posters above. On the other hand, the fewer there are, the better we look! Seriously, thanks for the reminder that our duties don't end when we put the sign in the ground!

Dec 22, 2010 08:25 AM
MeLisa Minter, Realtor
Minter Real Estate Services - Taylor Lake Village, TX
Bay Area Houston Real Estate Agent

This is so true.  And a facet of the business that most agents simply neglect.

Dec 22, 2010 08:38 AM
Lisa Moroniak
Keller Williams Realty | Northern Virginia | 703.635.0388 - Leesburg, VA
SFR - Short Sale & Foreclosure Certified

...espeically if you're above the Mason-Dixon line the last few weeks...and especially especially if your underground propane tank as gone bone-dry!

Dec 22, 2010 09:25 AM
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

I once started to show a vacant condo in a gated community...as I opened the door, I saw a man in his underwear in the kitchen....we did not go in.

I called the listing agent to report a squatter and she just started arguing that it just connot be, that I must be mistaken.  Duh...

Eve in Orlando

 

 

Dec 22, 2010 10:45 AM
John Novak
Keller Williams Realty The Marketplace - Las Vegas, NV
Henderson, Las Vegas and Summerlin Real Estate

Should we check? Yes. But our liability should also be extremely limited. Suppose you check every Monday, and on Tuesday an agent shows the home, flushes a toilet, it overflows, etc. -- which you don't discover until the following Monday. This should be covered by the seller's insurance, not the listing agent.

Dec 22, 2010 10:48 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Excellent advice but, as John said, the liability is limited.  We can't possibly check everyday and if something happens on Monday and you don't make your rounds until Saturday, then serious damage could have occurred already.  I do check mine but, most of the time, I make sure that a neighbor is checking as well.  Our area is so huge that it takes quite a bit of time to get from one listing to the other and if you have 10 or so vacant listings, it's could be a full day of 'checking' in.  So, having someone else to help me works nicely.

Dec 22, 2010 12:52 PM
Rodney Mason, VP of Mtg Lending
Guaranteed Rate NMLS# 2611 - Atlanta, GA
AL,AR,AZ,CA,CO,FL,GA,IN,MI,MS,NC,NV,SC,TN,TX,VA,WA

Between the cold weather and the vandalism potential, checking on vacant properties is something that should be part of the listing agents regular activities.

Dec 22, 2010 01:12 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Always have to check on listings...we just had heavy rains too (I think they came your way) and had to get the association out to repair asap. It's all good now but if not for an LA checking their listings...there is potential for big damage. Never know what may happen with a vacant listing unless we check on it.

Dec 22, 2010 01:29 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Sue - just another few examples of why checking on vacant listings is so important.

Liz - agreed. Some folks don't

Jack - it's essential that we do so. And I do the same when I see issues at properties, or call to let them know of the problem.

Fred - there have been some horror stories in the media. There was a home on  Long Island that suffered tens of thousands of dollars in damage from partying. Not a pleasant for the seller. But I suppose checkling regularly does not guarantee.

Rob - yeah, the employ flyer boxes are another clue no one is watching.

BLiz - well that would certainly put a damper on a showing, wouldn't it?

Ginny - you would think they would be glad someone called. I suppose it then becomes a hassle for them to deal with. LOL

Bill - If they want to blame, that would certainly be the most logical. Better to not let it even become a possiblity.

Jeff

Dec 22, 2010 01:56 PM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Jeff, you live in a place with a mild climate and gentle breezes...and mudslides, I guess.

Since this summer I am of 2 minds about the "checking the listing" thing. During a market presentation this year we said "sure, we'll check your house on a regular basis after you relocate, that's normal for us". A month later, at 8 pm during a tornado warning (a big deal) Mrs. Seller called in a panic "OMG, how's my house, I saw on the news that you have horrible weather!". I said that I didn't know but hadn't heard about anything too violent in her neighborhood. The tornado had touched down 20 miles away for all of 10 seconds. She insisted that I said I'd watch the house.

Well, yeah, I said I'd check it, but not to the point of leaving my kids alone and driving 3 miles during violent weather. She was really, really upset that evening until I drove up there at 11 pm to verify that her five year old house was still standing and not flooded....although it was hard to tell during the power outage...and her sump pump was out. Was I supposed to stay there until morning or electricity was restored?

I will be more careful in the future about the limits of what I casually volunteer for.

Dec 22, 2010 02:02 PM
Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566

You make a good series of points. Sellers should consider the ramifications of not pricing a home correctly and these vacancy issues.

Dec 22, 2010 02:32 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Gail - same here. Thanks for stopping by.

Lori - I have gotten calls several times from neighbors who are watching, to let me know the sign was down, the lights were on, the door was open, etc. Good to know there are neighbors who are watching the community, adn I very much appreciate the calls.

Shirley - one would think the banks would be more concerned about their assets?

Keith - I think it is definitely worhtwhile mentioning. But we cannot and should be be 24-hour watchdogs either.

Jonathan - hmmm, that's pretty ugly. Nothing that serious at my end, thanksfully. We were watching a neighbors house one Christmas years and I stopped by to check and discovered about 3 feet of water in the basement. I did not like having to interrupt their holiday with that one.

Jeff

Dec 22, 2010 03:14 PM
Steve Scheer
Realty Oasis - Metro Brokers - Highlands Ranch, CO
Highlands Ranch Real Estate - Denver Real Estate

Jeff - While the first thought is vandalism, you are right - weather or other issues, many water related, need to be checked on.  You never know.  Much rather check regularly and have nothing than have to report/deal with something terrible.

Dec 22, 2010 04:09 PM
Marian Goetzinger
Pine Knoll Shores Realty 252-422-9000 - Pine Knoll Shores, NC
Crystal Coast Real Estate NC

Hello Jeff.  Great reminder.  Here at the coast, I can't tell you how often I run around dragging outdoor and porch furniture into the house when a hurricane is headed our way.  Then I go gather up all my signs that can become airborne missiles.  A few days later it's back out to reverse the process.  Oh, and I usually have 12 - 20 vacant listings at any given time.  It's no small feat, but as you say, it's my job.

Dec 25, 2010 12:45 PM
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

The worst thing I have ever found in a listing I had that was a vacant home was carpenter ants, which we promptly took care of but I have heard of people living in vacant listings - I would love to know how they manage to get into the homes!

Dec 27, 2010 04:17 AM