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Listing Agents, please take the time to list the home accurately.

By
Real Estate Agent with HomeSmart SA549659000 AZ

Last week I took my clients to look at a home. The home was listed as a 2003 with an "Arizona Room", storage sheds, gas heat and a refrigerator included. 

We open the front door and the first thing we notice is the empty space in the kitchen where the refrigerator should be. My buyers were a bit disappointed, but willing to continue the home tour. The next thing we notice, no Arizona room... hmmm, where could it be? We laughed a bit about the missing room, but, my good natured buyers are still interested. 

Time to look in the back yard. For some reason there is a pile of stuff, ancient tv's and boxes of odds n ends on the back patio. We quickly realize that the sellers emptied out the sheds, TOOK the sheds, and left the stuff. Wow, no sheds?? Now we are a bit annoyed. This is not a bank owned home, it is a traditional sale.

My buyers decide that, warts and all that this is a good home and they want to make an offer on it. We put it together and sent the offer over. We received a counter that stated the home would be "AS IS" and shortened the inspection to 5 days (from the typical 10), and they only gave us 72 hours before our earnest money would become non refundable. Mind you, this is a CASH deal and we had already agreed to a very short close. I told the sellers agent that I did not feel this was fair and I would not recommend that my buyers sign it due to the 72 hour contingency. Long story short, we were able to negotiate out the 72 hour close and agreed to the 5 day inspection period. Now we are cruising along, so I thought....

Two days later we go meet the home inspector. Guess what.... there is NO gas at this property and it is NOT a 2003 home, its a 1995!! That is a lot to take in for my poor buyers and they are feeling a bit jaded at this point. I called my broker who was in disbelief at all the discrepancies. Our options were basically to move forward or cancel. My buyers talked it over and said they felt they should get a discount because all of the systems and the roof were 8 years older than we were led to believe. The buyers used the word "misrepresentation" several times during this conversation. 

So, I wrote up the BINSR for a $2000 discount. The seller had the nerve to get angry about it! They offered an OLD refrigerator and $500. When I told them the buyers would like to buy their own refrigerator and asked for $1000 instead. The seller was pretty nasty about it, took back the offer of the refrigerator and said "$500, take it or leave it". I had been very polite and respectful through this process, but it was getting hard to take at this point. I gave the buyers time to decide what they wanted to do and they agreed to the $500. Today the buyers went to sign closing documents and the septic had not been certified yet and we are closing tomorrow!!

When the title company contacted the listing agent she said "Oh, does it have septic?" Since her seller had signed the septic addendum, you'd think she would have put that together ...... oh, whatever..... anyway she told the title agent to call me and ask me to set up the septic pump, What???  I let her know that taking care of the septic was HER job, through a nice enough text on the phone.

Has anyone had an experience quite this bad with a listing???

 

 

Shane R. Kelley
The Kelley Team at Keller Williams Realty - Burlington, VT

I have experienced some of your pain when showing a home but nothing to your extent.  It sounds like you have yourself some great buyers. 

Dec 28, 2010 03:46 PM
Joan Valverde
HomeSmart - Colorado Springs, CO
GRI,CDPE,CNE,MRP,SRES Colo Sprgs, Blk Forest, Monu

Diana,  Oh my --- what an experience. Your buyers sound like quite the troopers to put up with all this!!!  Discrepancies or is the right out Misrepresentation?  I would ask your board to "talk" with this listing agent.  Best to you and your buyers.

Dec 28, 2010 03:47 PM
Diana Purcell
HomeSmart - Mesa, AZ
Delivering Dreams One Home at a Time

Shane, I really do have great buyers. I can't imagine handling it as calmly if I had been in their shoes!

Dec 28, 2010 03:48 PM
Diana Purcell
HomeSmart - Mesa, AZ
Delivering Dreams One Home at a Time

Joan, I wondered about that myself... thanks for the encouragement!

Dec 28, 2010 03:49 PM
Lori Mode
The Mode Real Estate Group - Elk Grove, CA
Real Estate Made Simple

Diana - yes unfortunately I have, but not for a while thank goodness.  By the way, what exactly is an Arizona room?  Haven't heard of one...but I'm from California.

Dec 28, 2010 03:50 PM
Diana Purcell
HomeSmart - Mesa, AZ
Delivering Dreams One Home at a Time

Maybe in California you call them a "California room"? Just kidding, it is basically a room addition turning the patio into a room.

Dec 28, 2010 03:52 PM
Cameron Novak
The Homefinding Center - 1000 Palms, CA
Real Estate Broker since 2008

Hi Diana - without even reading past your headline, 20 different pet peaves went through my mind about this subject.  Boy I get tired of seeing stupid errors like...

Listing a 5 in the 1/2 bath section.... there isn't 5 half baths.... they just mean .5 baths.... so they should be entering 1 (1 half bath).

Entering Attached in the property type (meaning the garage is attached), but actually saying the home is an attached home.... HUGE MISTAKE.  A you should lose your listing mistake.

I think much of this is due to agents who don't speak or understand English well enough to do their job in a professional manner.

Dec 28, 2010 09:07 PM