A lender recently dropped off full color flyers that he offered to me, for one of my new listings. I have several issues with this lender's flyer, a few nagging ones and one biggie.
1. He printed these up and used INCORRECT information.
On the flyer he used photo of me that is a couple of years old so I know he's pulling old info from somewhere. He printed my company's address and used an old address as well. So my first question is ... if he doesn't get THIS information correct, how reliable is he when it comes to the details?
Seriously.... this is the first thing that popped into my head. Now he dropped these off in person so he knows where we are. But the info on the flyer must have been copied and pasted from an old source or some old mailing list. Lazy? Sloppy?
Now here's the biggie, in my eyes.
2. He gave 3 projections in financing: Conventional Financing with 5% down, FHA with 3.5% down and Conventional with 20% down. At the bottom of each column he highlights your TOTAL PAYMENT and CASH REQUIREMENTS to close the loan.
Here's where I think it is deceptive. His cash requirements look pretty good! Too good.
So if you look at the asterisk next to them, and the very small print at the bottom of the flyer you see why: *All requirements include Seller Assist. Seller Assist is NOT Guaranteed
This disclosure (as most disclosures!) is in very small print, much smaller than the actual numbers. So you only see it if you are looking for it.
I would argue MOST CONSUMERS won't even see or understand this line. They look at PAYMENT. They look at CASH TO CLOSE and "Gee Sally we can afford this home! Look at the payment! Look at the cash required! We can do this!"
I don't think this lender should be printing flyers with the goal of realtors leaving them in houses, using these figures. If he's doing it, they should be NO ASSIST predicted then if the realtor does negotiate and get them seller assist, that is different. But this is like dangling a little worm in front of the fish consumer. He bites.
Then the agent must explain that the seller will not or can not give the assist (if it happens). And the numbers all change (upward of course).
But the lender got the buyer to call him. He got the consumer to bite on his lure. And maybe he'll manage to keep the consumer EVEN IF the buyer doesn't buy this house, or buys it and the seller refuses to give seller assist. Meanwhile, I think it's deceptive.
I won't be using these flyers in my houses.
11 Comments on Deceptive or Good Marketing by a Lender?
Absolutely sounds deceptive as he has a very BIG caveat in his example. If it sounds too good to be true......
Mel
That's terrible. I see it as dishonest and deceptive, and not an advertising campaign I'd want to be associated with. Sheesh.
Wow, not even a lead line of 'get in with low down payment' or anything. Maybe not the best person to recommend in your listings. As soon as you put that flyer in your house, that's what you've done.
You do wonder where is is getting his info from. Did you get to make sure that you don't have an old website or profile out there somewhere that you may have forgotten about?
He really should have checked with you about the seller contribution amount before adding it. In Atlanta, I rarely see a transaction where the seller does not contribute though. Here, we would most likely add that to the flyer since that probably best represents how the buyer and their agent will actually negotiate and ultimately agree. The reality for us in this market would probably be more like what his flyer shows.
This would make me crazy. Once I found a lender's flyers in my brochure box and it made me nuts. Tell him he can make you flyers when he runs it by your first!
Erica... wow... I will admit, in the late 90's, I did prospect like 5 realtors that I knew off and I got created with my marketing.... I put some open house flyers, with post cards, and open house business cards in a box and tied a balloon to this, so when you opened up the box, the balloon came out and my business card would be hanging eye level. But back to what you mentioned.. I used most recent photos and yes, I had their correct info for their office and contact info...
BUT... wait... I never have put seller assistance on an open house flyer ever... I only do this on Good faith estimates... well, we now call them estimate fee sheets... but I highlight this part as a reminder to the borrower. But you are absolutely correct... this is just so misleading.,.. this crap irks the hell out of me. Good post and I hope more read it.
@ Rodney.. just read your comment... no matter what the market dictates, in my opinion, even if seller contributions are high and or normal in an area, they should never be placed on a open house flyer... Just my opinion. As Erica said, many buyers will look at the bottom line and not the fine print... to me, this is misleading.. it can be explained after the fact... just how I feel..
I do understand Jeff's point, but the bottom line without a seller contribution can also scare off a buyer. When they see the grand total excluding an seller contributions, many may feel the home is out of their reach due to insufficient cash to close. The reality might be that is very much is within their means with a seller contribution.
There is no perfect solution, more of a matter of preference. Either method is going to require explaining. To me the downside would be scaring off someone who really could afford it, therefore you never have the chance to explain it to them.
I agree with Jeff, Rodney. True seller contributions may MAKE or BREAK the deal, but a flyer advertising the financing should not predict that the buyer gets any seller assist at all, I think.
Yikes! Not a good way to make an impression, to be sure.
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