Following is an actual e-mail I received from a client a while back, along with my response:
Hi Sheila,
I am so frustrated right now I could scream! I just got off the phone with Anne (Banker) and she is now telling me that their underwriting department has a problem with Frank’s employment status. She said that he hasn’t been on his current job long enough to qualify! I thought we covered this! They know we will be moving there soon and Frank’s job is the reason! As you know, he's already on his new job! What should I do?
Janie
Hey Janie,
I hear your frustration and I understand why you would be upset right now. But here’s the good news: I see this all the time, and I feel like we can clear the matter of Frank’s employment status up fairly easily.
In Memphis, Frank had a junior supervisory position with that plant, and then he received an offer of employment from another plant here, and he took it. My guess is that the underwriter is seeing a brand new start when they review your loan application, and that is not what we have here. What we have is Frank taking a job IN THE SAME LINE OF WORK HE HAS BEEN FOR EIGHT YEARS. He will still be working in the same field (with promotion), and that changes everything for the underwriter. All we need to do is convey this to Anne and we will have that issue handled. There may be a few questions for Frank, but no big deal.
Feel better?
Sheila
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