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New Year's Started Out With A Cold Bang for Me? How About You?

By
Real Estate Agent with DFW FINE PROPERTIES 0506509

January 5, 2010

New Year's started out COLD for me when I woke up and discovered the furnance went out. This is only the fourth time in less than 30 days that I had to call for a repair man. I didn't really think I'd get a service man out on New Year's Day, but I did! Thanks to Joe Cool's Cooling & Heating, Sherry answered the phone and she was professional, kind and empathetic because she already had a paper trail on me and my furnance. The first two Service Company's I called in early December told me I have to replace the furnance and they both told me I have a Carbon Monoxide Leak - which scared me to death! But Joe Cool came over on the third call and got me up and running with my existing unit. Things were running well until I woke up on New Year's Day.

I am grateful for people who provide extraordinary Customer Service and don't try to sell you something you don't need or something you can't afford. I know that eventually, I will need to replace my HVAC and when that does happen, I am going to call on Joe Cool's Cooling & Heating because they really, really cared. Not only did a man come out to my house on a holiday, he was prompt, courteous, found the problem, showed me what was wrong, and did the work at a price I could afford. Since then, Sherry has called every morning to make sure I was okay and that my furnance was running. Now that's what I really call Quality Service.

I also woke up New Year's Day with a Bang that I didn't know happened, when I discovered someone side swiped my car, obviously at a time when my car was unattended, and whoever did it, didn't leave me a card. The accident happened on the passenger side of the car, in the rear. I didn't notice it until the next morning when I went into my garage and had to walk around my car to get to the driver's seat.

Well, as you can imagine, I wasn't happy about my car scrapes and the broken tail light, but the insurance company responded promptly and with courteous service. Hopefully, this time next week my car will be fixed and looking as good as new again. But I think the lessons I've learned throughout this experience is that you have to stay cool, calm and collected and you have to be nice to people. Being an owner of any type of property involves responsbility, risk, accountability, and liability. When there are people who are in the business, who can help you, it really does make a difference.

In my opinion, every business owner needs to have a Mission Statement that goes something like this, "My mission is to do my job well, keep my emotions in check, be friendly and courteous and make people happy."

The New Year did not start out perfect for me, but I'm glad that I was able to manage the challenges I faced with excellent service representation. I am extremely thankful for the people who were good at their jobs and cared enough to tend to my needs. I'm a giver, and I'm not used to being a recipient - but it sure feels good! I already know, I'm going to refer Joe Cool's Cooling & Heating to other people. I'm hoping that I have the same positive experience with my car. The New Year started out with a Cold Bang, but with warm hearts, I'm discovering that everything is going to be alright. 

Posted by

Texas Law requires all license holders to provide the Information about Brokerage Services form to prospective clients.

https://www.trec.texas.gov/sites/default/files/pdf-forms/CN%201-4-1.pdf

dfw fine properties

PATRICIA FEAGER, REALTOR®
DFW FINE PROPERTIES
3575 LONE STAR CIRCLE SUITE 315
FORT WORTH, TEXAS 76177

Email Me
                                  

                                     

MBA (University of Dallas)
BA
(Bachelors of Arts & Science)
Paralegal (Southeastern Career Institute)
Associates (3) (College of Lake County)
KU (University of Kansas)

CERTIFICATIONS

CRS (Certified Residential Specialist)
SRES (Certified Senior Residential Specialist)
PSA (Certified Pricing Strategies; Mastering the CMA)
CRS (Certified Military Relocation Specialist)
RENE (Real Estte Negotitions Expert)

"With self-discipline most anything is possible." --- Theodore Roosevelt 

 

 

 

  

Comments (9)

Catherine Ulrey
Keller Williams Capital City - Salem, OR
Equestrian and Acreage Property Specialist

Let's hope you got all the "bad" stuff out of your system on New Year's Day.

 

Jan 04, 2011 05:19 PM
Chuck Carstensen
RE/MAX Results - Elk River, MN
Minnesota/Wisconsin Real Estate Expert

Neither of those are fun. The car hit and run thing is annoying.  I hope your furnance keeps working now.

Jan 04, 2011 05:21 PM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Catherine & Chuck, with good wishes from people like you, I know it can only get better. My sincere thanks for your good thoughts!

Jan 04, 2011 05:30 PM
The Homefinding Center - Southern California Real Estate
The Homefinding Center - Corona, CA

that is certainly and odd pattern on your car from the accident.  I can't figure how that pattern was created.  Too bad there are people like that on the planet.  Natural selection can't get them all.

Jan 04, 2011 09:09 PM
Rob Thomas
Prestige Homes of The Tri Cities, Inc. CALL....423-341-6954 - Bristol, TN
Bristol TN-VA & Tri Cities Agent, ABR, GRI, e-Pro

I'm glad everything worked out. Have a great day!

Jan 04, 2011 09:49 PM
Roy Kelley
Retired - Gaithersburg, MD

Hope the rest of the month is better for you. Sounds like you are close to the purchase of a new heating system and it is a shame about your car.

 Happy New Year from your friend in Maryland!

Jan 04, 2011 10:39 PM
Carol Ryniewicz
CR Premier Properties LLC - Woodstock, CT
Broker / Owner - CT & MA

Even though your new year stared off with a bang, I think your attitude is terrific! Keep smiling and best wishes for a wonderful new year for you!

Jan 04, 2011 10:43 PM
Toni Weidman
Sailwinds Realty - Trinity, FL
20+ Years Selling Homes in New Port Richey, FL

Well, you got the bad stuff out of the way right at the beginning, Patricia. The rest of the month should be a breeze. Have a great 2011.

Jan 04, 2011 11:38 PM
The Scott Loper Team Bux-Mont Premier Properties
Keller Williams Real Estate - Montgomeryville - Lansdale, PA

Hi Patricia,

Our 2010 seemed to be full of stories like yours.  We are hoping for a smoother 2011.

Happy New Year!

Lisa

Jan 05, 2011 02:12 AM