treo.jpg As a REALTOR®, my email is my life line. On an average day, I get anywhere from 40 emails and on a busy day, 100 (or many more) emails are not uncommon. I'm connected to my email just about everywhere I go. My Palm Treo gives me access to my email on the go. I opted for the Windows based model when I bought my smart phone because it works better with my email, even though sometimes it's worse as a phone (imagine having to reboot your cell phone a few times a day.) Even with all of my phone's quirks, I am assured that every 10 minutes, almost without fail, I have access to my emails. I prioritize when I answer them... my phone's keyboard is quite small, and frankly, my typing thumbs cramp up rather quickly, so some emails must wait to be answered when I get to my computer, but others that are more urgent can be answered right away. Nothing makes a REALTOR's® job smoother than being able to answer urgent emails promptly rather than waiting to put out fires when I can finally read them. And at times, it's worth the sore thumbs.

Frankly, I'm addicted to my email. Without it, I wouldn't even know how to function. Without it, I go into withdrawals. My name is Luba, and I am an email junkie.

For the last 24 hours, and still counting, my email server has been down. My IT department is working on the fix, and I know that relatively soon, I will get my email back. Soon, I will able to read my clients' emails, and I will be able to respond. But for now... I find myself holding my phone and trying to force the emails to jump back into it. I look at my MicroSoft Outlook and hit the send/receive button over and over and over, waiting for the miraculous moment when that first email trickles back into my inbox. I catch myself wondering what is in that inbox? What if there is something there that needs immediate attention? What if someone needs me and I can't jump to the rescue? I can imagine that this is what Bruce Wayne would feel like without his Bat-Signal. Yes, people can call me, but if you're used to calling Bat Man by using the Bat-Signal, it might take you a while to figure that you should call his Bat Phone when he doesn't respond right away.

I know I'll be ok eventually. I know that my email will be back, and I know that the citizens of San Francisco will again be able to count on me to promptly answer their real estate needs via email. But for now, I'm looking into support groups for those that have lost their emails. If you have any suggestions... don't hesitate to share.

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2 Comments on When Good Email Goes Bad

SEP
16
2007
I used to use a treo, I now use a blackberry 8800 as it is the same size as a treo, but it has what is called "push email" which gets email to your phone the second it comes in, instead of having to dial out. I have never once had a minute of downtime with BlackBerry. Contact me and I will explain any questions you have. I know what you are talking about via e-mail, it is so important to have instant access.
4:42am • #1
Thanks Hayden!  My Treo does push email too (using Windows ActiveSync - I have the 700wx).  But Treo's have a poor battery life (as I'm sure you remember) so I prefer to just have it set to come in every 10 minutes instead.  I never have to dial out for it manually, it's all set to go automatically... and our company network supports the Treo much better than it supports the Blackberry.  And while I love the company I work with, our IT department (see my comments about no email for over 24 hours now), leaves a lot to be desired and a Blackberry would probably send my IT guy's head into a tailspin.  One day though, if we ever start supporting other options, I'll definitely consider the Blackberry, or maybe even an I-Phone.  But until our IT department learns how to support them,  I'll be living with, and loving my Treo. 
5:40am • #2

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Luba Muzichenko, San Francisco REALTOR®

San Francisco, CA

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Zephyr Real Estate

Address: 4040 24th Street, San Francisco, CA, 94114

Office Phone: (415) 307-1392

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Luba’s San Francisco Real Estate Blog is meant to inform you about a variety of good things and happenings around SF and its unique neighborhoods, about buying and selling homes in the City and about the real estate market in general.


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