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Ask your agent if they are away who covers their business?

Reblogger
Real Estate Agent with eXp Realty

Dorrie and her husband have just returned from vacation.  That gives Dorrie a very fresh perspective on the subject of selecting someone to cover your business during your absence.  Dorrie's time off was planned (as opposed to an emergency), but you still need a back up plan in case of of emergency.

Original content by Dorie Dillard Austin TX

 Ask your agent if they are away who covers their business?

for saleWhen selecting an agent to represent you in a real estate transaction you need to know their procedures for working with you.  Are they available from 9-6? Are they accessible both Saturday and Sunday?  How do they communicate: email, phone, text or a combination? Asking many questions will help in the decision making process to find a good agent match for you.

At least several times a year my husband and I take a break to travel which is one of our favorite things to do!  We schedule trips in a relatively slower time of the year (if that is ever really doable - one never knows).  Working 24/7 for months is mroe than possible but I find a week or two away...no phones..no problem solving is a luxury that can rejuvenate the mind and body beyond words!

As a buyer or seller an important question you should ask syour agent if they are going to be away (let's face it we are normal, have families and obligations that may take us away periodically) what plan is in place to handle their clients?

If we have plans to be away I tell my clients not to worry.  I make a practice to have my business covered with competent agents who work in similar style as me.  Procedures are in place carried out my very competent assistant who can coordinate all issues and direct them to the proper agent in charge of a specific client.  I split my files up so no agent is loaded with more than 2-3 clients.  The agents I choose to cover my business work with the same professional skills I do and will take diligent care of my clients.

If you are looking for a competent, professional real estate agent to handle a transaction for you please contact me for an appointment.  We will address your needs, time frame of purchase or selling your home and how I can best assist you.  I have references for you to contact.  Let's see if we are a good match.  I look forward to hearing from you!

Email: dillard@reloaustin.com  Office: 512-346-1799

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Comments (6)

Ron Marshall
Marshall Enterprises - Saint Michael, MN
Birdhouse Builder Extraordinaire

Good point.  Most of the "great agents" I know are available 24-7.  And, even on vacation!

Jan 11, 2011 12:14 AM
Anita Clark
Coldwell Banker Access Realty ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

You bring up an excellent point Charita.  Having a reliable and trustworthy backup source who will work your issues, listings, etc. as if they were their own is a very valuable resource.

Jan 11, 2011 12:18 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Charita,

I use to think you were indispensable and had to try and do it yourself when you were gone on vacation. It is not fair to you or your clients. You clients respect your need to also have time off and appreciate your concern for their welfare and best possible service while you are re-charging your batteries! We are not robots..and we are also not indispensable..excellent service always is the key to success! Thanks for the re-blog Charita.

Jan 11, 2011 12:19 AM
Ellie Penaranda
239.776.5077 Downing-Frye Realty - Naples, FL
Naples Florida Real Estate - Waterfront & Beach Co

Charita, excellent question to suggest to would be buyers or sellers - I see deals fall apart because the agent goes on vacation without arranging for another professional to take care of their clients. 

Jan 11, 2011 02:11 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

"When selecting an agent to represent you in a real estate transaction you need to know their procedures for working with you." 

We set the expectations right up front.  We're in the office 7am-3pm Monday through Friday, closed weekends and holidays, will present offers on first business day following the weekend (also confirmed by Seller Written Instructions in our listing agreement and disclosed in the MLS) and have resources in place for "emergency" coverage.  Works like a charm!

Jan 12, 2011 12:17 AM
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

It is a great point. We cannot operate in a vacuum. Clients expect and deserve service even if we are unavailable.

Jan 13, 2011 04:27 PM