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What if the Whole World Saw Your Feedback?

By Keith Pentz

Real Estate Agent with RE/MAX ADVANTAGE 1 MA #9526832

January 14, 2011 10:54 AM

What if the Whole World Saw Your Feedback?

Placed an order today for some new boots for snowshoeing on Ebay. One of the sellers listing at the LOWEST price also had feedback that was less than stellar. Comments noted were: did not return phone calls, sent the wrong merchandise and several stating that merchandise was not sent on time.

Needless to say I went with a higher priced seller with fantastic feedback. Price is NEVER as important to me as service.

Here is an example of the feedback system on Ebay:

	Excellent paddle, fast shipping, well packaged AAAA++	Member id beeeks ( Feedback Score Of 837)	Dec-26-10 14:41
	Kayak Paddle; Werner Athena Carbon Sm. Diam Bent Shaft (#250734182583)	US $300.00	View Item

The great part about Ebay feedback is that it allows the Buyer to leave public feedback about the Seller AND allows the Seller to leave feedback on the Buyer. The seller can then reply to the feedback. It also shows all the other feedback on the Seller from other Buyers, as well as all comments and ratings left for and by the Buyer.

I can't help but wonder how great this would work in the Real Estate world. I would love to be able to leave fantastic public feedback for Buyer's and Listing Agents that are awesome to work with and leave the opposite for those that are less than professional! It would be great to be able to have unsolicited feedback on the job I do from clients, Attorneys, Buyer's and List Agents!

What would our feedback look like in the Real Estate world? Called back promptly! Worked through some major issues! Delivered the loan on time!! Sold my house fast at the list price! OR List Agent was never involved. Had to physically hunt him down to get an answer. Must be a trust fund baby cus this sure can't pay the bills for him.

Would this info affect your clients in choosing you to represent them? Would it change who you choose to do business with? Would it force all of us to perform at the highest possible level of professionalism? Would it be extra incentive for all of us to be a little nicer, a little more patient, a little more professional and to look out for our clients a bit more when we know everyone will rate us on a public forum?

I think so and think that some sort of a public feedback system for everyone involved would help elevate our chosen Real Estate professions to new heights. Look forward to your comments and to brainstorming on a way to put this into action!

KP

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Michele Miller ~ REALTOR®, LMC, HSE, CHS, SRES, CMRS

ERA Key Realty~Worcester County Realty Group - Worcester, MA

'Helping You Make the Best Move"

First of all Keith, CONGRATULATIONS ON YOUR SNOWSHOES!

Feedback is a wonderful thing! Although I may hear feedback either positive or negative, sometimes I take them with a grain of salt. I'd rather experience it for myself.

Have a great weekend!

Jan 15, 2011 10:46 AM

Keith Pentz

RE/MAX ADVANTAGE 1 - Shrewsbury, MA

Thanks Michelle! Needed new boots for them...looks like the rest of the winter will be AWESOME for snowshoeing!!

Jan 16, 2011 03:50 AM

Kathleen Cooper

Kathleen Cooper, Sposato Realty Group - Worcester, MA

Sposato Realty Group - Broker Owner

This would tremendously help out the real estate industry and how we do things. Buyers and sellers have this misconception that because a listing agent has 10+ listings they must be the best. Not always the case. Some of these high volume listing agents do not return phone calls, let things slip through the cracks and don't feel bad about it because they think in high volume rather than focusing on good service for each separate transaction.

I think you're onto something KP!

Jan 16, 2011 04:52 AM

Thanks Kath! Exactly what I was going for...each client deserves to feel like their transaction is the only transaction!

Jan 16, 2011 05:58 AM

Pam Crawford

RE/MAX Professional Associates - Auburn, MA

Owner-RE/MAX Prof. Assoc.,MBA, CDPE, CRS, ABR

There's a site called Angie's list that does exactly that. However you have to join, and who might find you. It would be a good thing for all consumers to be able to view.

Jan 16, 2011 10:43 AM

Thanks Pam. I agree that Angie's list is a great start! Not a fan of the membership though!

Jan 16, 2011 11:50 AM

Crystal Pina

774.289.5521 - Worcester, MA

Remax Professional Associates

Customer service is everything. I always read the feedback on Ebay and on Amazon. Things would be so different if realtors had feedback. Kathleen said it perfectly, people think that a busy agent is the better agent.

Jan 16, 2011 11:55 AM

Thanks Crystal! I agree and think we can get something going here!

Jan 16, 2011 03:16 PM

John Saari

Worcester, MA

"The Mortgage Buddy"

Great post Keith. Thank you for the insight. Can't wait to read your next post.

Jan 17, 2011 03:17 AM

Christina ONeal

At Home Real Estate Group - Ripon, CA

Realtor - Ripon California

Brilliant!!!!! love it. I wonder how we can do that one? maybe in the MLS since most of our MLS's have a public side to them. That would be so cool. love it love it love it. Great post :) I hope this gets featured (i voted for it to be). Thanks for stopping by my blog earlier this week to comment about the "like" suggestion. Pam #5 mentioned about a site that you have to pay for (no fun). I think it should be free.

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Jan 18, 2011 02:33 AM

John- thanks so much for the feedback!

Christina- thanks SO much! And love your blog! thanks for voting too...I appreciate it!

Jan 18, 2011 06:41 AM

What if the Whole World Saw Your Feedback?

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