After a rather "interesting week in real estate world" the wife and I were in desperate need of a treat. Thanks to my teenage daughter needing prom dress money, we had an eager babysitter for the rest of the tribe.
In my small town entertainment options involve either killing animals or eating them. Not wanting to get my nice shoes dirty, we opted for the nice restaurant. Bambi gets to live another day...
What do a lunar eclipe and great customer service have in common? Both are pretty rare in my market. Until smoking was FINALLY banned a few years back, it was not uncommon to wait for service until the waitstaff finished off the last of the Camel Filters...
Today was the exception. I have never experienced this level of service outside of a Disney theme park. So what lessons can a struggling real estate agent gleam from the other side of the table???
1) Capture your prospect-- Our waitress greeted us at the door. She made eye contact and politely directed us to our table. Do you think she would wait 48 hrs to return a phone call?
2) Know Your Product-- Like most other Lee Greenwood fans all I know about sushi is that it involves fish of some sort. Sensing my ignorance, our server took the time to find out what foods I liked. She then recommended three dishes (Tuna sushi is amazing btw). Can you explain the difference between a condo and a townhouse??
3) Keep Things moving-- Just as my Miso Soup was consumed here comes my beef yakitori. The funny thing was that other tables were not experiencing this level of service. Why did our food arrive on time? Because our server was keeping the kitchen staff moving. Sounds kind of like what we do!
4) Guard Your Money-- For some reason I had a large bill in my wallet. It would have been easy (and quicker) to return large bills as change. Imagine my surprise when the folder returned with enough one's to make a stripper giggle! What guy wants to stuff a bunch of ones in his billfold? She knew what she was doing.
Please don't envision me as some Donald Trump type spender. Frankly the first time I read A Christmas Carol I though Scrooge was a little too loose with his money. But leaving the restaurant I did not contemplate the large tip I left. Our server earned her money. This week I will endeavor to do the same!
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