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How To Choose a Real Estate Listing Agent

By
Services for Real Estate Pros with Marte Cliff Copywriting

F irst - I am no longer a real estate sales person - but because I write for active professionals and write about real estate a lot, I do get questions from consumers as well as from real estate agents wondering how to build their businesses.

Today I got the following: The subject line said "About your article"question marks

Thanks...helpful....one question not addressed....smaller private realtor with all the bells and whistles or Major National company??? Home I am selling is in 600K range...your non partial insight will be helpful!

The gentleman didn't give me much information to go on - not even a clue as to what article he had read. Since I have articles everywhere, who knows?

But this is how I answered him:

"I'm not sure what article you read - I have 500+ out there in the ozone. So, I can't expand on that at the moment.

However, I can talk about private vs major company. My office was small and private, and within 2 years of opening we controlled over 50% of the business in town, despite our landlord renting the office next door to a (national franchise) office. At one point we were one of 7 offices in our small town.

The difference at that time was in the people and the marketing.

It still is, but now the marketing has expanded to include a need for a superior Internet presence. It has also changed in that individual agents are expected to market their own listings.

Back when I was doing it, my job was to market us well and bring the customers in - then it was the agents' job to give them superior service.

The only advantage I can see to going with a national franchise is if you live in an area where relocation buyers make up a good part of the market, and that company has strong contacts with the corporations that are relocating employees.

And even within a company like that, the agent you choose within the office makes all the difference.

So talk to them, visit their websites, look at how they present their listings on line, and follow up on the testimonials they present. Anyone can say they're the top listing agent - but how about sales of those listings?

Some agents just gather listings and hope someone else in MLS will sell them.

Ask the agent to show you how he or she markets homes.

Look for an agent who actively promotes by writing ads and posting photos that make buyers want to come for a look. Look for an agent who will provide you with flyers that do the same. Choose an agent who will return phone calls and emails promptly. By the way, it is important that the agent returns calls to other agents, not just to you. It is very likely that a different agent will bring the buyer - but not if your agent makes it difficult.

Choose an agent who will give you a market analysis and suggested price for your home that makes sense. When you read the analysis, check to see that the homes used for comparison really are similar to yours in size, amenities, and location.

Some agents will tell you what they think you want to hear, just to get the listing. Since over priced homes don't' sell, they aren't doing you favors.

And, after you've checked their competency on all levels, choose someone whose personality fits well with your own. You're going to be dealing with this person a lot, and for both your sakes, it should be a comfortable relationship.

You can learn a lot about the agent you're considering by reading the blogs they post on their site and on Active Rain.

Google their names, then choose the URLs that include Active Rain and you'll learn a lot about how they think. Hopefully, some of those posts will be about their listings - that's a good sign that they're actively promoting."

So... How'd I do. Did I give the right advice? What do you think?

 

Comments(101)

Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Good thread with a variety of opinions--there will always be choices for both agents and consumers to make regarding the best fit for them--one size does not fit all when it comes to agents and real estate companies!

Jan 18, 2011 08:41 PM
David Popoff
DMK Real Estate - Darien, CT
Realtor®,SRS, Green ~ Fairfield County, Ct

Marte, great points, whether the office is small or large its the people inside it who makes the difference, my biggest pet peeve is when they do not return the phone call or e-mail. Thanks for the post and tips.

Jan 18, 2011 09:12 PM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Marte, this is a wonderful post, and certainly feeding my little brain as I was just asked something very similar when at a listing presentation.

As you can see I work for an office that is part of a large franchise. We are a single office, and small. Very different than what one thinks of large franchises. Where I work is not as important as what I offer to clients.

Great post!

Jan 18, 2011 09:56 PM
Loreena and Michael Yeo
3:16 team REALTY ~ Locally-owned Prosper TX Real Estate Co. - Prosper, TX
Real Estate Agents

I came back to read the comments. But here's what I see (personal opinion, of course) is that:

What would a large brokerage or small brokerage do for you at the end of the day?

Would they keep the lights on and food on the table?

So many times, I've heard on agents talking about Market Dominance in an area (big or small). Of course, when you are talking about a one-person brokerage like mine, of course my area has yet to see that they need to only hire me. When you have 300 bodies in an office, of course the probability of having a higher market share is larger. But how many of the 300 agents are productive?

In the end, a seller hires 1 agent. That's why when most agents say that size doesnt matter, it didn't matter even if the individual agent had a great track record. It only boils down to - Can you get my job done. For that, that in itself is the greatest agent for the transaction.

Jan 18, 2011 11:27 PM
Virginia Gardner
Roy Wheeler Realty Co. - Charlottesville, VA
Realtor, Charlottesville, Serving Central Virginia

I've read this after your follow-up post, and I'm glad to see that the "angry posts" were really not offensive.  You ask at the end of your post if you gave the right advice, and two or three people told you that you had not done so.  The great majority agrees with you.  Of course, it's the agent that matters.  But, the quality of tools that the agent has available to them is important.  As you said, it's how creative a person can be in the use of those tools that can make the biggest difference.  I honestly don't believe that there is an answer to your writer's question, there are too many variables.

Jan 18, 2011 11:49 PM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Other than the fact that my comment (#20) immediately followed Leslie Ebersole's (#19), I'm a bit confused as to why I received this reply:

" Yes, I see Leslie's point of view "

I didn't parrot Leslie's post. In fact I said there were pluses and minuses to both big and small agency, in fact it was possible for a small agency to dominate the market.

I went on to agree with you in saying "The agent you choose is paramount" and: "Find an agent who is a good match for you, that's the key."

Jan 19, 2011 12:43 AM
Eugene Adan
Adan Properties, Carlsbad, CA (760) 720-9710 - Carlsbad, CA
Carlsbad Real Estate

Marte,

There are pros and cons to large brokerage or independent.  I will grant that size does matter depending on your geography.  In the end though, I think it's the synergy that you have with your agent.  After all, aren't you both working together toward the same end?

Jan 19, 2011 01:22 AM
Peter Michelbach
David Grace R/E - International, IT

Hello Marte,

thank you for another great post! -- I have seen them all -- the "thieves in the night" (emotional, psychological, economical) in the small as well as in the mega offices, and, I believe at the end of the day, as so many others shared, and  Alan #20  conveys, the key  is the agent who is a good match to you!

Personally I believe, partnering with a real estate agent is a long term relationship, based on reciprocal loyalty, trust, integrity and service, to name just a few, with the aim of creating positive solutions, and focusing on the needs of clients.

In todays fast changing technological world, new opportunities arise, new and old homes are remodelled, new laws, contracts and agreements reshuffled, yet, the loyal, ethical and passionate real estate agent, no matter where he/she works,  will always prevail, as you Marte so clearly and brilliantly demonstrated. Thank you!

Jan 19, 2011 02:39 AM
Paul Armstrong
Realty Network - Laguna Hills, CA
Serving Orange County & The Long Beach Area

I like your advise Marte - I agree, it's all about the Realtor you choose, not necessarily the company.

Jan 19, 2011 03:45 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Norma - No, one size does not fit all.

David - Right, the office doesn't serve the clients, the people do.

Andrea - That's interesting - Your situation gives you a "dual perspective" on the issue.

Loreena - Thanks for coming by. You are one of the people I was thinking of when I said I knew of single agent companies that were doing very well. Many have mentioned market domination - and I don't think that matters a bit to individual sellers. They want to know that you'll sell their house - and don't care how many others you're selling. As busy as you are already - I don't think you'd want total market domination. How would you handle it?

Virginia - No, nothing totally nasty. Just a couple who think my opinion is void because I live in a small town. And no, I couldn't tell that gentleman which way to jump. That's why I told him to check out the agents he was considering by reading their Active Rain blogs, their own websites, etc. - and then talking with them.

Alan - No, you didn't. Hard to know what I was thinking right then, but I think I meant that while I saw her point of view, I agreed with what you were saying. I suppose I was smarting from her opinion that I wasn't qualified to give an opinion.Sorry that I gave you the wrong impression!

Corinne - You are another who has shown the world that you can do it without a big company behind you. You prove that it is all about the agent. But I agree - competing business models are a healthy part of the economy.Consumers need and want choices.

Eugene - Location does matter. And yes, the agent and the client should be working together toward the same end. It doesn't always happen that way, but it should!

Peter - Oh yes, those "thieves in the night" can be anywhere. They certainly aren't confined to the mega-offices.

Paul - Thanks. My point exactly.

 

 

 

Jan 19, 2011 05:27 AM
Maureen Fukumoto
Help-U-Sell Realty Pro - Mililani, HI
Maureen

I've worked for a large national and for several small brokers before opening my own office.  In the end it is the agent, not the company that matters.

Jan 19, 2011 06:26 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Maureen, then you too know the real story. Thanks for commenting!

Jan 19, 2011 03:15 PM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)
Marte I am just getting here from your follow up post. I am reading from my iPad so I can't see all comments. Will check later as I am sure that there could not have been many who would disagree with the fact that the agent selected is far more important than the company that they represent (unless the company has a bad reputation). There will always be a debate among agents and companies on whether or not size matters (which in my opion, it doesn't).
Jan 19, 2011 09:27 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Charita - No, not many disagree. But the ones who do are pretty defensive.

I don't know how you - and so many others - can read at all on an iPad. I'm sure my eyes would pull out of my head.

Jan 20, 2011 06:18 AM
Deborah Grimaldi
Grimaldi Appraisal Services - Cranston, RI
(401) 837-9633

I think you did a great job answering him Marte, all sound advice for anyone out there shopping around. Thanks for all your good suggestions.

Jan 20, 2011 09:13 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Thanks Deborah!

Jan 20, 2011 05:37 PM
Mike Wong
Keller Williams Realty Southwest - Sugar Land, TX
Realtor: Commercial, Residential, Leasing, Invest

I like the perspective Marte. I believe its the individual agent that makes the difference. Like you said its all about service, value to the client, effort, and marketing, not necessarily the brokerage brand.

Jan 21, 2011 05:31 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Thanks Mike, and thanks for stopping by!

Jan 21, 2011 05:32 PM
Margaret Hickman
Keller Williams Realty - Cenla Partners - Pineville, LA
REALTOR®, GRI, ABR®, SRS

Great advice!  These days a strong internet presence makes it difficult for small independents to stay in business.  We're seeing more and more align themselves in one fashion or another with a franchise.  I also like the part about working with other agents and not making it difficult.  A selleratneeds to look at that top listing agent to see if his/her listings are selling.  A seller needs to check the reputation of the agent with his/her peers.  A seller also needs to select a REALTOR who is a member of the local Board of REALTORS, particularly in an area made up predominately of REALTORS versus agents.  Otherwise, how is their property to be shown.  Marketing is important, but internet marketing is more important these days than local newspaper and television marketing.

I only hope the general public gets to read this article.  Good job!

 

Mar 15, 2011 03:07 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Margaret - I agree, the Internet is more important now, and that's a good thing. You have so much more opportunity to showcase your listings and to show your prospects the kind of agent you are.

 

Mar 15, 2011 05:51 PM