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OK...I Admit It....My Client and I Were Holding Hands Today

By
Real Estate Agent with Better Homes and Gardens RE Shore and Country Properties RES.0781237

OK...I Admit It....My Client and I Were Holding Hands Today

Today was a really weird day.  I am totally exhausted tonight.  Just having been snowed on, sleeted on, and rained on is enough.  I LOOK like I had a hard day - or just got out of the shower, threw my clothes on and went out. 

The snow here in Shelton, CT has been relentless.  Today we had the added freebie of ice on top of everything.  Charming. 

I had a closing today with the walkthrough scheduled immediately before.  Schools were closed today and roads were not exactly in tip top shape. I ventured to the condo where I was meeting my client.  

I pulled into the lot and ....  so far so good. THEN I came to THE (although) small downhill.  I tested my brakes and uh..oh.  I am in BIG trouble.  The ICE ATTACK!!! 

(Quick rewind in my mind to two years ago when my family and I broadsided a truck getting out of our street when we could not stop due to ice under about a ¼" of snow).   

I saw my client's car parked down the hill.  I looked around as I was sliding and quickly turned to the right to attach myself onto a snow bank to gain traction and was able to park my SUV.  Whew!!  Made it!  {{Bless myself}} 

Now I looked at the skating pond between me and the door to the condo. Ugh.  More trouble. 

My client emerged from his car and called out ‘Wait, I'll come rescue you!  (No he really did not say that.  That only happens in movies, dreams and romance novels.)  

He did come up to meet me (halfway) and then we carefully used the snow bank edge to maneuver our way to the condo via ice covered walks.  He offered his hand to me and, of course, I hung on for dear life. We made it in..... 

There's more to the story....about how we eventually got out of there safely... but that's another story.  Then I thought of this...

We as realtors hold our client's hand through the entire transaction.  Now MY client was holding my hand and helping me.  Corny? No. Really nice..

You see, we have developed a great relationship.  He and his wife and son are SUCH nice people.  I helped them...they helped me.... and you know what?  I would hold their hand anytime.  Ice or not.  Handholding is a sign of endearment.  I hold these clients dear to me, always. 

BTW, we closed successfully. No problems. Just real nice. Just like my clients.

Comments (50)

Emily Lowe
RE/MAX Homes and Estates, Lipman Group - Nashville, TN
Nashville TN Realtor

Glad you're ok and glad you got it closed!  Also glad we don't have much snow down here in Nashville!

Jan 19, 2011 09:17 AM
Jay O'Brien
RE/MAX Revolution - Kansas City, MO
Kansas City Real Estate

You had me at your title! I LOVE this! Great writing and a great story, Barbara. Way to tie it to the "big picture" too. Stay warm!

Jan 19, 2011 09:19 AM
Chris and Berna Sloan
Group 1 Real Estate - Tooele, UT
Tooele UT

The money we receive in this business is nice, and well earned. However, it's the relationships we build that are priceless, and will keep paying off. Thanks for the great reminder.

Jan 19, 2011 09:20 AM
Shirley Parks
Sands Realty 210-414-0966 - San Antonio, TX
Broker, 210-414-0966, San Antonio TX Real Estate

nice story, Barbara.  I'll bet he was good looking, too... ;o)

Jan 19, 2011 09:22 AM
Doris Barnett-214-236-2908 cell/txt
Consultant - Plano, TX
Real Estate Consultant: Ask for your Better Biz

A+ for REALTORING and Writing.

Jan 19, 2011 09:54 AM
Trevella Williams
Aloha Coast Realty, LLC - Hilo, HI
Realtor, Salesperson, ABR SFR

Nice story about a succesful transaction, no swearing, no arguing, no wingeing... nice change from some of the blogs we get. :) Thank you! 

Jan 19, 2011 09:57 AM
Ryan Case
SCA Real Estate - Anaheim, CA
877-828-0710

Congratulations on the succesful closing with your client! Also great job on the feature!

Jan 19, 2011 10:32 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Cute title and I enjoyed the post today.   Yes, sometimes we need to hold hands...for many reasons.

It's nice to reach out for a hand and find one when you need it.

 

Patricia/Seacoast NH & ME

Jan 19, 2011 11:08 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Curt -- Yes, it is good and I will (keep it up!)

Kristi -- Thanks! If you do, then you are very blessed.

Tara -- ...and doesn't the relationship just make the transaction go that much smoother?

Emily -- I'm glad we got it closed, too. We had one delay after another, but finally got it worked out. Think I need to go to Nashville to catch my breath from getting beat up by snow every 4-5 days.

 

Jan 19, 2011 12:02 PM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Jay -- Thanks for the compliments.  I am trying to stay warm, but we will have to put up with single temps starting Saturday after the NEXT snowstorm.  Unbelievable!

Chris -- You are so right. Many clients become very good friends for years to come.

Shirley -- LOL. Yes, he is. But I could be his mother!!

Doris -- Thanks, "teach"!

Trevella -- Well, honestly, I've done my share of all of those, but definitely not in this relationship/transaction.

SCA RE -- Thanks, the closing was totally calm and smooth -- just the way we like it!

Patricia -- I'm glad you enjoyed it.  You really had to be there, though, to get the full picture. Wish I had a video of it. With the rain/sleet barreling down and walking through those drifts for traction then onto the ice, it had the potential of going viral. 

Jan 19, 2011 12:13 PM
Jennifer Blanchard
Berkshire Hathaway HomeServices NJ Properties - Basking Ridge, NJ
No Obligation, Just Information

This one made me smile - we are "enjoying" the same weather here.  And it happens often.  I remember one client who did the same thing for me -- came up the driveway and held my hand to get be down the icy slope.  I remember another client who held tight to his wife on the icy sidewalk as I slipped and slid behind thinking, "hey, it's okay, I'm fine back here...."! 

The things we do, the things our clients do!

Have a great night - more snow coming on Friday I hear!

Jan 19, 2011 12:24 PM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Jennifer -- Somehow I think you're being a 'little' facetious with the 'enjoying'.  lol You're so right about the things we do, but that's what makes being in RE so interesting and (usually) enjoyable. Having a good relationship with a client is just the best experience....and I really think the good attitudes attract good transactions.   Brace for the next round of snow!  What round is this anyway?  I've lost count!

Jan 19, 2011 12:39 PM
Lora "Leah" Stern 914-772-4528
Coldwell Banker, 170 N Main Street, New City NY 10956 - New City, NY
Real Estate Salesperson

Barbara - Yesterday was treacherous here too because of the ice and we had far less percipitation than you.  What a wonderful way to make it thru safely, with both of you holding hands and helping each other.  Glad you're all safe and what a pleasure it is to have clients we can hold hands with and count on.

Jan 19, 2011 12:41 PM
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

You are far braver than I.  When we have ice, I work at home!

Jan 19, 2011 03:49 PM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Leah -- Yes, we made it through safely together.  We helped each other right up to the last moment in this transaction.  It was indeed a pleasure to have wonderful clients.

Margaret -- This was 11 a.m. in the morning. Roads were ok, just slow going.  However, that parking lot had been plowed and then freezing rain started up.  There was a thin sheet of ice on the lot and on a hill no less.  It was treacherous.  I really thought my vehicle was going to slide from its park position down the hill.

Jan 19, 2011 11:48 PM
Susan Hamblen
Exit Realty Achieve - Smithtown, NY
Making the world a happier place...one client, one

Very nice story! I like it! I am just around the corner in Long Island Ny and getting a bit tired of the snow and ice myself. Great job in taking such good care of your clients!

Jan 20, 2011 12:51 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Susan -- Thanks! You're only a 'bit' tired?  We, you too I believe, have more snow coming tonight.  Enough is enough already! 

Jan 20, 2011 01:33 AM
Johanna Bassols
Oceanica Real Estate - Miami Beach, FL
Miami Luxury Properties

Very true. We should help each other before and after the checks!

Jan 20, 2011 05:04 AM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Barbara ~ driving on roads layered with black ice is real dangerous.  I'mglad you and your clients were safe and have a developed a wonderful relationship!

Jan 20, 2011 10:35 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Johanna --  Definitely.  I am checking in with him today to make sure everything is going all right and to see if he has any questions or concerns.

Dawn -- This was more than black!  It looked just like a skating pond!  We did make it through safely!

Jan 21, 2011 02:28 AM