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If you're a professional, you'd better get tech. Like it or not.

By
Real Estate Agent with eXp Realty, LLC 383205

We ARE in a world of technology overload.  I think so. But technology is here to stay.Sold home

"I hate technology."  "I don't have time for all this techie stuff."   "I make plenty of money without it."  I hear this from other realtors all the time.

Real estate is a second or third career for many of us.  The average age in our industry is 52.  Folks resist change, and for many of the 1.3 million realtors in the U.S. it's considered a supplemental income. 

I think it's ironic, when talking about the cost to invest in technology, some agents will spend $30,000 - $100,000 for a real-estate car, yet they won't spend $400 for a digital camera!  They have time to go to realtor open houses and lunches, but don't have time to go to a technology class to stay current with technology, and ultimately the best ways to service their clients.

Why? Why do most agents invest so little in an industry perceived as a profession - an industry in which people trust their realtor similarly to the way they trust their doctors and lawyers?  Would you employee a doctor who uses a steak knife for surgery?  Would you hire an attorney who uses a rotary phone and has no fax machine - let alone a computer - with which to research and communicate about your case?

They tell sellers they should hire their services as a professional Realtor, and yet make no attempt to stay competent with technology and best real estate practices.

It's time to get serious - and knowledgeable - about the tools available to use in our EVERYDAY business.   Our local and national associations have invested money in trade shows, computer labs that are real-estate friendly, classes at conventions, and online partnerships to help us get us where we need to be.  It's all pretty straightforward if you simply make the effort.

It is up to each one of us to "JUST DO IT", if we want to be professional and full service agents for our customers.  I'm here for the long haul and I'm ready.

Are you?

Posted by

Deborah Bly Selling homes in League City TX

Deb's Picture

The Bly Team, eXp Realty 

217 East Main Street
 League City, TX 77573

 Office 832-932-5435

 Cell 281-782-5313

 Deb@AgentBly.com

  www.AgentBly.com

    

Kat DeLong
Realty ONE Group Mountain Desert - Prescott, AZ
REALTOR

Boy have you hit a home run with this post! It is so deserving of a feature; Congrat's.

If Realtors and Brokers don't get on the high tech wagon, they'll be left in the dust.  

I am re-blogging.

Jan 23, 2011 02:26 AM
Scott Messing
London Properties (DRE 01883959) - Merced, CA

Tech is leading the way buyers look for homes. Many agents out here in the Merced, California area only take text messages for updated status inquiries (no phone and email they won't even return it). Many buyers are interacting that way too with agent's texting for info instead of picking up the phone.

Our office has started IPAD training for listing presentations and for signing of all buyer and seller contracts/disclosures.

Saves time and also has the wow factor. Many first time homebuyers are in there 20's and they are very tech savvy. It's time for us to keep up and adjust to accommodate these buyers/sellers or we risk losing out on their business.

Jan 23, 2011 03:08 AM
Jacquie Cliff
Champions Real Estate Services - Lynnwood, WA - Lynnwood, WA
- Real Estate and Short Sale Expert

Absolutely!  Buyers want to be able to contact you via text, phone, email and even FaceBook if all else fails.  

Jan 23, 2011 03:48 AM
Eileen Hsu
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

Being flexible to change and knowing how to use the most up to date methods of communication is the key to being adaptable and prospering in new markets.

Jan 23, 2011 03:52 AM
Susan Gaieski
Water Pointe Realty Group - Jupiter, FL
Director for Social Media & Technology
Deborah My prior career was in computer technology. Then I went into Real Estate. If we all don't hop on the technology train, our customers will outrun the train we're on. So I agree.... anything I can do to help Realtors and Brokers - I'm there - training, support, etc. That's always been my first love and it is so gratifying.... thanks for the post.
Jan 23, 2011 04:02 AM
Carolyn E. Durkin
William Raveis Real Estate - Scituate, MA
Realtor - CBR - Scituate, MA Real Estate

SHHHHHH!  Don't tell them....  Recent clients hired me partly because the other agent never opened her email :) 

While the anti-tech agents can claim they don't need to learn/understand technology because they've been in business for xx years, they will soon learn that it's not going to be enough. 

Great post!

Jan 23, 2011 04:47 AM
Joyce Herr
Prudential Lancaster Real Estate - Lancaster, PA
Lancaster County & Beyond

Lean what's out there and add the tools to your aresenal that you need to do business.

Jan 23, 2011 05:05 AM
Brandon & Grace Yee
Chase International - South Lake Tahoe, CA
Lake Tahoe Real Estate

Hi Deborah, I'm with you.  If you don't keep up then you'll be left behind.  Thanks.

Cheers from Lake Tahoe,

~Grace Yee

Jan 23, 2011 05:26 AM
Carey Valentine
Medallion Mortgage Company - Bountiful, UT

Deborah, Thanks for posting the obvious.  I am the last of the boomers and took type in school.  When the fax machine came out and I worked at a title company, the owner gathered everyone around it and told us he put one in a real estate office and "Watch this"!  He proceeded to send a fax and then receive one and we were all in awe!  I was introduced to technology through my employers and used their programs only.  I was reluctant to embrace it because I was afraid of it and didn't value it or see it of use in my future back then.  Eventually I took a community college course just to learn how windows works and I feel like I'm always playing catch up to the lastest technology.  At least I became familiar enough with it to now use an I-phone (probably not to it's fullest potential by any means).  I still struggle with it and it doesn't seem to come naturally to me.  I think every word you said is true.  Technology isn't some fad that is on the way out; it's on the way up and if you don't embrace it you're on your way out!

Jan 23, 2011 05:38 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Great Post..I must agree with Johhn #10 though, it's not smart to invest money in gadgets/programs just because they're new!!

Having all the devices there's out there and purchasing the most expensive phone or camera doesn't add any value.

Jan 23, 2011 06:05 AM
Ellen Kippel
Weichert Realtors - Suffern, NY
Licensed NY and NJ realtor 914-588-2365

I am a serious techy.  I worked for AT&T for 22 years as a computer professional and then stayed home to raise 2 children.  I am making the most of my computer skills.  I develop my own website and write articles using activerain, on a regular basis, including pictures that I hope are high quality.  I am in utter agreement with you.  The internet is the name of the game!

Jan 23, 2011 06:45 AM
Deborah Bly
eXp Realty, LLC - League City, TX
Realtor

WOW. I quickly typed out this blog yesterday before leaving for Austin and have been watching the post come rolling in on my Black Berry. As a new-be to A/R I've been amazed.

I think it is really great seeing all the difference of opinion and yes IMHO there is a Realtor (Leslie) for everyone. For the agent that is #6 in the country (chances are she has a good contact management system)and all the others that are doing great without using technology I think that's great but I don't think it is the norm.

I also believe that you have to have a solid foundation in the real estate basics, negotiating, people skills and all the other things that make a good Realtor. Technology alone is not going to do it for you. On the other hand, I can write a contract on the hood of my car with a pen should I need to. On the other hand...  When I need a piece of lumber cut I can also do it with a handsaw. Typically I choose to use a power saw. And when I need to screw something into the wall my choice is an electric drill (Dewalt cordless being my favorite) vs a hand screwdriver.

Last year over 70% of my business came from personal referrals or past clients. Down from almost 85% last year. I ddin't get any less personal referrals. I merrily increased business that came in from other areas. Namely Internet, getting a higher % of cold listings with the demonstration of being technically capable.

My old ways would have been great if I were a single agent. I have grown to a team of 5. This means I have to bring in leads. This year I anticipate that referrals will end up being around 50% of my business. Not because I won't get as many referrals, but because embracing technology I will be adding leads from other sources.

There are things about technolgy I love, and yes I think a person can get carried away with it. There are a whole lot of things I don't care for and hire out.

I sure have been learning a lot here on A/R! My 1st blogs here that I have written less than a month ago would take me 3 hours or more. Now (forcing myself through the January challenge) I can finish a blog in about an hour. Things are getting easier.

Jan 23, 2011 09:25 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

There are some things that are important and will help in the tech dept. I agree .... With that said, I think like anything it can be overdone..... There has to be a happy medium and a personal spin as well.

Patricia/Seacoast NH & ME

Jan 23, 2011 12:41 PM
Jeff Belonger
Social Media - Infinity Home Mortgage Company, Inc - Cherry Hill, NJ
The FHA Expert - FHA Loans - FHA mortgages - USDA loans - VA Loans

Deborah... the only flaw in your whole post in my opinion is that you still need to know real estate. You could be the best techy agent out there, but still screw up transactions. Just saying... I think first one needs to focus on the job and then the tech stuff. Other than that, you make some good points... but I think many new agents focus on the tech stuff and think this will propell them above others... and that is just so false and misleading in my opinion... thanks

jeff belonger

Jan 23, 2011 02:37 PM
Chris and Berna Sloan
Group 1 Real Estate - Tooele, UT
Tooele UT

If I ever lose my mind enough to spend 100k on a car, it'll be because I've embraced all the latest tools that make my job easier, and more effective for my clients, allowing me the income to blow it on a car! Great post!

Jan 24, 2011 04:46 AM
Anonymous
Estelle Brown

If you haven't seen this...

Keller Williams Realty to Launch eEdge, the Real Estate Industry's First Comprehensive Agent Business Platform Seamless Solution Available to Network of More Than 80,000 Associates in February...

It's great to be with a company that has listened to all the same compliants by above posters. This program will cost the agents $15.00/month and provide:

"While many agents spend their day logging into several different systems to manage their business, eEdge will be the first fully-integrated front and back-end platform for real estate professionals. This single platform will enable agents to:

Funnel and maintain all their contacts, leads and clients into one database
Create, print and send custom marketing and sales material
Manage their Web site and their listings
Facilitate and complete their transactions paperlessly, with an online portal for clients and co-op agents

The company has partnered with industry leaders, Market Leader and DotLoop to provide components of eEdge. Market Leader will provide the lead management, contact management and marketing design solution, while DotLoop will provide the seamless platform for sending, signing and managing documents online. Keller Williams Realty will be providing the central platform that allows for a single point of entry and seamless information sharing between each component of product."

It should be great and really save time and money for agents so they can concentrate on their clients.

 

Jan 24, 2011 05:47 AM
#74
Marc Oster
Y & M Real Estate LLC - Greeley, CO

I feel if you have to attend a class to learn about technology as it applies to real estate you are already behind as most tech classes are already behind. 

Jan 24, 2011 12:49 PM
Deborah Bly
eXp Realty, LLC - League City, TX
Realtor

Jeff, I am with you on that. It has to be a given that we are profitient realtors and have our basics down.

Chris. With you on the car. Really I can't imagine buying a $100k car if I won the jumbo lotto.

Jan 24, 2011 01:49 PM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Found this post on a reblog...and wanted to stop by and say..."Great Post"! and right on...

Mar 04, 2011 02:03 PM
Deborah Bly
eXp Realty, LLC - League City, TX
Realtor

Thanks Rebecca. Good to see you.

Mar 04, 2011 04:17 PM