This is me taking out my frustrations with Rogers Wireless. I visited my mother last week and she has been having problems with her Rogers Rocket stick on and off for the past few months. She got the stick because she wanted to be able to take her laptop with her when she went away on holidays or to be able to access the internet from wherever.
Now, my mom is in her 70's, very young at heart and she loves her Facebook. But her frustratin was showing and she was also having problems with her email as her stick would work only sporadically. Unfortunately she feels unsure of herself when talking to Rogers tech support so my sister would often go and help her make the calls. 
Eventually a new stick was mailed to her but it had the same problems. Upon closer examination the new stick said refurbished. So if the new one doesn't work, try a used one? A couple of weeks ago a different support person told her they would send her yet a third stick but that never did arrive.
Finally mom had enough and went out and purchased a modem from Rogers last week. My sister and I hooked it up (not without initial difficulties) and got her up and running. We then installed the supplied disc and voila she even had wireless connection.
Needless to say she was thrilled. She had the internet working properly on her brand new shiny laptop. Yes, one of the Rogers tech support folks told her it couldn't be the stick, it must be her computer. So my father, tired of listening to her tech problems went out and bought her a new laptop.
Mom's happiness faded when she called Rogers to see what she should do with the stick. She was told she had signed a 2 year contract so she needed to pay $200. to get out of it. Before I came home last week mom asked me if I could call Rogers to see why she had to pay the $200. when the product never worked properly and she had replaced it with a modem, also from Rogers, who she also had her TV cable and telephone service with.
I spent an hour on the phone speaking with various people at Rogers. Tech support said I had to talk to retention. Retention told me I had to speak with a manager. The manager was not sympathetic to my mother's plight and gave me three options.
Pay $200. Pay $150. or give the stick to someone else and let them use it until the contract expired. I told her none of those options were acceptable and my mother was NOT paying anything for the stick that she just wanted to return. When I told the woman I wanted to speak to her supervisor she said that someone would return my call within 48 hours.
Driving home I received a phone call from my mother. She just wanted to let me know that she had received a call from Phil at Rogers and he apologized and said she owed NOTHING - ZERO - ZILCH for the stick.
I was so relieved as she had been very stressed about the situation and after my morning phone calls I was totally stressed myself. I find it sad that seniors are taken advantage of and if I hadn't helped my parents with this problem with Rogers, my dad would probably have told my mother to just be quiet and he would pay the money.
Shame on you Rogers that it got to this point.
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