Today was an unusual one. I had two calls from two different large national banks that were not only surprising, they were downright helpful.
The first call was from a representative in a short-sale department that called ME with an updated status on one of my listings. I hadn’t even called her first, she just wanted me to know that we were on track and that the bank was hoping that we could continue to work together to accomplish our mutually beneficial task.
The second call was from another large bank where I have a credit card account. They noticed that I hadn’t made a payment this month, and since I had a perfect payment history, they called to see if it was a mistake. It was, and I paid them as we spoke, and they waived late fees and any interest penalties. They treated me like a valued customer!
Needless to say, I feel a lot better about these behemoth institutions than I did yesterday. In both cases I feel that they went the extra mile to offer genuine assistance.
And that make me feel a little more optimistic about any future dealings with them!
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