Looking at the competition?

THINK YOU'LL FIND ANY BUSINESS THERE? 

Reading the Horizontal Price-Fixing in Cyberspace is a depressing experience, at least to those of us who work on commission where fees are negotiated, contingent and the risk to the licensee is great, not to mention the cost of competing for the business in the first place. The writer appears to believe that by advertising prices on the Internet that some mysterious force will cause brokers, agents or lenders to raise fees.  I have yet to meet a Virginia or Maryland home buyer who shops lenders who goes with the highest rate quoted.  Nor have I met a home buyer or seller who will hire the most expensive seller or buyer's agent unless that agent can convince the consumer that the higher fee will result in a higher bottom line for themselves.  On a one-to-one basis, some agents may obtain a higher fee than others where the competition is obviously incompetent or the property is a niche property that demands specialized experience.  For the average home seller interviewing 3-4 agents, the agent who charges the higher fee is not going to get the listing unless they can convince the seller that the net proceeds will be sufficiently high to justify the higher broker fee.  THAT is a matter of personal presentation and these agents are not competing with the flat fee or fee-for-service agents/brokers. 

Funny thing about personal service fees where performance varies from agent to agent.  No matter how good an agent promotes him/herself to a potential client, there are two sides to every transaction and agents are presenting only to a potential client, not the other side of a future contract.  There are far to many variables, pitfalls, contingencies, personalities involved in selling resale real property to possibly compare fees from one agent to another, let alone believe that advertising a higher price is going to cause some price fixing force in this industry.  That dynamic alone determines how much the agent must invest in future business or will they, through superior performance, develop a following of referrals and have fewer Schedule C deductions for advertising expenses.  Price fixing between brokers in the past has been between brokers in a local market who got together and agreed to maintain a price level.  They were prosecuted and rightly so.  Agents and brokers are loathe to even mention a commission rate in public for fear of prosecution. 

The discussion of commissions for real estate brokers usually WRONGLY begins with the taking of a listing - buyer or seller and ends at settlement.  FTC and DOJ investigate the real estate industry almost entirely from the perspective of the total fee charged with no consideration to the different services performed.  Good grief, why does a Cadillac cost more than a Chevrolet?  They are not the same.  Fee for service and flat fee brokers are not the same as full service real estate brokers or full service lenders. What is so often over looked is the investment that the broker or their agents make for the market share that they service.  The attorneys at FTC see only the commission check received by the broker.  They cannot possibly be looking at the net income after Schedule C of the average real estate broker or Independent Contractor agents. 

When talking about real estate practitioners or lenders, we are: licensed, work on commission, pay our own advertising expenses and overhead.  Then we are retained by a buyer or seller to represent them in a real estate transaction and the difference don't stop there.  Some agents, brokers, lenders, etc. will show a number of homes, meet with a borrower a number of time in person or by phone, attend inspections, settlements, spend endless hours scheduling, verifying compliances, and more, and, IF everything falls into place between two sides with totally different goals, one buying and one selling, we MAY reach a successful conclusion and get paid for our work. 

YOU HAVE TO HAVE SOME IDEA OF WHAT YOU'RE DOING TO SUCCEED IN REAL ESTATE SALES.  However, there is absolutely no similarity in the tasks performed to reach that conclusion between the average two agents or ten or a hundred.  PERSONAL REPRESENTATION IS NOT SELLING SHOES, OR AIRLINE TICKETS.  Furthermore, there is no similarity in the overhead of each agent or broker to reach that market.  I refuse to compete with listing agents for listings.  I refuse to compete with other Virginia or Maryland buyers agents for buyers.  Our services are described in great detail, our experience demonstrated, our ability to help our buyers meet their goals is successful and we are paid AFTER THE JOB IS DONE. 

THAT fact alone removes the ability of any regulator to begin to understand what we do, let alone compare fees between brokers, agents or lenders.  The success or failure of an agent or broker relies on capital investment in dollars and commitment to hard work.  To date, the DOJ and FTC haven't factored that in their quest to attempt to make all real estate licensees equal in the eyes of the public. 

Attempts to bring fees of full service brokerage services DOWN to the level of flat fee or fee for service brokers is a non-starter.  Brokers and agents committed to serving the buyer or seller client will, by necessity charge what is necessary to remain viable.  With 2,000,000 plus licensees for a population of 300,000,000 persons, less than half of whom could be home buyers and not everyone looking for a home at one time, I would suggest to anyone who believes that it is easy to earn a living income selling real estate needs to do the math.  What is so often overlooked in the DOJ and FTC picture is the sheer numbers of agents and brokers competing WITH EACH OTHER is a built in barrier to antitrust activities.

Inspired by Jeff Belonger

 

15 Comments on REAL ESTATE IS NOT A HORIZONTAL BUSINESS

Lenn,

You brought up a great point.  We, in essence, work for free up until the transaction is complete.  Not many people out there are confident enough to do that. 

Ann

11/16/2006 06:05 PM by Ann Guy (NA)


this is something that we have to keep hammering.  there is a REASON that some agents charge a premium fee and lots of reasons that some clients are willing to PAY that premium.  why in the world do all of these 'committees' and professors etc, think that everyone only wants to shop at WalMart?

11/16/2006 06:38 PM by Leigh Brown Charlotte NC Broker/Owner (RE/MAX Signature Properties)


I agree with Ann and I wish that people understood that a bit better than most do.  There are a group of people out there that do like to waste the lender or realtors time, time they themselves would probably not invest if they didn't think they'd get paid.  Good subject!

11/16/2006 06:43 PM by Cynthia Sloop (Community Property Manager)


Len......  some good points. Where did you get this idea?  ;o)   I did like what you said to say: Our services are described in great detail, our experience demonstrated, our ability to help our buyers meet their goals is successful and we are paid AFTER THE JOB IS DONE. 

11/16/2006 07:03 PM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Jeff.  I got the idea for the blog from your mail/blog.  I was going to reply to your blog, but I got too long winded.

Lenn

11/16/2006 07:13 PM by Lenn Harley, Homefinders.com, MD & VA Real Estate


So what do you do? I my self hate competeing with flat fee listers, my time is more valueble

11/16/2006 08:48 PM by Rob Wills (Gilpin Realty Inc.)


Lenn a great blog as usual.

Commission based sale professionals have always had the tantalizing possibility of making VERY good money. The professionals that do make this elevated income are invariable WAY above average. If we remove the incentive we will remove the stellar performers. And how does that improve the pool of resources that the public has to shop in?

I don't shop at Walmart by choice and for a reason. I certainly wouldn't hire  the cheapest surgeon or attorney I could find. I have found that paying for the highest quality I can afford is the best bargain in the long run.

11/16/2006 10:32 PM by Mark Flanders (Olympic Northwest Mortgage)


Lenn,

Absolutely beautiful blog.  Very well done.  Back to the old adage, you get what you pay for and you need to look for the best value, not the best price.

11/16/2006 10:40 PM by Robert D. Ashby, CMPS - Solid Rock Mortgage Corporation


Lenn:

First...Great article you wrote here.   I won't surprise you when I say this:

I have one ACADEMIC point to contest.  Horizontal price fixing works in an oligopolistic industry (like the airline example).  Your differentiation of it from the independent, massive, real estate brokerage industry, which is the purest of free markets is dead on....

UNLESS...

real estate brokerage becomes an oligopoly.  The only way I can see that happening is...

...federally-chartered banks enter the real estate brokerage industry....and that is another dynamic for that topic.   

You wrote a "nothing short of brilliant" piece tonight, Lenn.

11/16/2006 11:31 PM by America's #1 Mortgage Broker


Lenn-I do think some consumers see Realtors as a commodity and don't truly know the difference between flat fee and full service until we educate them on the difference.

11/17/2006 07:54 AM by Lisa Dunn www.TwinCitySeller.com (Edina Realty)


"Brokers and agents committed to serving the buyer or seller client will, by necessity charge what is necessary to remain viable."

I absolutely agree.  Savvy Buyers and Sellers are becoming more informed every day as to what we do and what it costs to do it.  That sometimes results in them "doing the math" and questioning a "percentage" that equates to a high dollar amount - when they perceive the degree of effort and expense to be about the same as for a lower priced property.

11/17/2006 08:16 AM by Suzanne Marriott, Associate Broker, CLHMS, e-PRO (Keller Williams Realty Professional Partners)


Lenn

Great post! I agree there is really no point in competing with discount brokers. The prospective clients have already made up their minds that they are going to shake-down the outrageous fee and let the MLS sell it. Of course, when they call you back in 90 days because their lockbox/sign-in-the-yard discount broker didn't get the job done, that's when the fee goes up for the shop-worn, previously over-priced lemon. It really need to be on at a credible price with acceptable terms or you're going to be in the same position 90 days down the road. When sellers know better, they do better.

11/17/2006 11:15 AM by Dave Rosenmarkle (Highland Realty)


We are in the sale biz. This is the profession we have chosen. I think we just need to do one thing SELL. What do you want for dinner because I want lobster and guess where we are going. SELL

11/17/2006 03:21 PM by Christine Adler (RE/MAX Hometown)


Lenn writes: When talking about real estate practitioners or lenders, we are: licensed, work on commission, pay our own advertising expenses and overhead.  Then we are retained by a buyer or seller to represent them in a real estate transaction and the difference don't stop there.  Some agents, brokers, lenders, etc. will show a number of homes, meet with a borrower a number of time in person or by phone, attend inspections, settlements, spend endless hours scheduling, verifying compliances, and more, and, IF everything falls into place between two sides with totally different goals, one buying and one selling, we MAY reach a successful conclusion and get paid for our work. 

This may be the best explanation of what we do I have ever seen I think I love you Lenn. I'm also a bit skeptical of the collusion arguments. Yes brokers have been prosecuted for it. But It just doesn't seem like our business models lend themselves for that as a seriously repeated issue.  The airline industries, when all this happened, were in severe distress, and we all know that desperation can create desperate measures. But I just don't see it as 1) an easy thing to do and 2) something most brokers would be spending time doing.  And I think there are still brokerages with the incorrect opinion that the internet is not all 'that' yet. So IMO, time will be needed for everyone to even get up to speed enough to have outsiders even think this is an issue. However, since it has happened outside the internet, vigilance is good. Over reacting that it is a given, is not. Hope that makes sense.

11/17/2006 08:41 PM by Carole Cohen RealtorĀ®, ePRO (Howard Hanna Cleveland City Office)


Excellent post.  I'm not sure if many professions could stand up to soemthing like that.  Why don't we have doctors, lawyers and accountants post fees in the paper?  Obviously lower is better, right?  I think I'll go in to Discount Bypasses when my ticker goes out!

11/18/2006 10:39 AM by Chris Tesch College Station, Texas Real Estate (RE/MAX Bryan College Station)


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Real Estate Brokerage: Lenn Harley, Homefinders.com, MD & VA Real Estate
Lenn Harley
Rockville, MD
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