We're all in this together. Our clients should feel that we have done our best to deliver our service and our best, should be the best, but with if something goes array? We need to keep our focus, discussing the situation with the parties involved(Listing and Selling Agent) and come to our clients with choice for solutions. I know of an agent that had a situation where the buyers second lender backed out at the last minute. The Agent was a new agent and was very emotional about the whole situation. The Listing agent practically bite her head off. With so many changes going on in the market, new situations are bound to happen. Keeping our cool will keep our clients in prospective. What are the possible solutions? That should be the first question. Can the seller carry a second? Is there a note holder willing to buy the note at the close of escrow?, will the buyers Agent company carry the second loan?, should the buyer back out? There are other solutions I'm sure. I remember when I was a new agent, how emotional it was for me when I wasn't able to deliver what someone else was suppose to deliver. I keep a note at my desk that says, "I'm responsible to my clients, not for them." We are a community. We're Realtors, Brokers and Real Estate Agents, we have a common goal and that's to close the transaction. When a transaction can't be saved, we need to not take it personally. Lawyers do it, why can't we. I'd love to hear your comments on bringing solutions to transaction that you know of. I love this business, especially when I have a successful closing.
Marie Avery-Wwithers/Coldwell Banker Realty - Bradenton, FL
Bradenton Real Estate
One thing that helped me to get out of the emotional intensity was to think 'I'm not attached to the outcome". Like they say, there really isn't a real estate emergency. No one is going to die if the deal fails. We give our every effort, our expertise, and we try to think of every alternative and solution to make things work. but sometimes they don't. and getting angry or blaming doesn't fix anything. I also thnk we come up with better solutions when we don't get too emotional. I know that in the past, the other agent's feelings influenced their clients one way or the other and sometimes it wasn't in the client's best interest. We need to keep this in mind.
Sep 19, 2007 10:27 PM
Virginia Real Estate - Mechanicsville, VA
I agree with Marie. Don't be emotionally attached to the outcome. Also, one thing that I heard a while back was that "a problem is not a problem unless it cannot be solved". I use that today with my clients when something comes up. Also, keep an even keel, if your clients see you upset, they will definitely panic. If you maintain an even keel, they remain calm, which make it a lot easier for you to resolve the issue without contending with their emotions as well.
Sep 25, 2007 02:35 AM
Marie Avery-Wwithers/Coldwell Banker Realty - Bradenton, FL
Bradenton Real Estate
Funny you should say that. After a complicated transaction closed, my client gave me a rock that had engraved on it "Tranquility". She said that's how she saw me during the transaction. Go figure.
Sep 25, 2007 03:44 AM
The Lewis Team at Keller Williams - San Diego, CA
The Lewis Team at Keller Williams in San Diego CA
Yoli,
Pride can be a deal killer. Pride can also get in the way of helping your client get what's best for them. I know that some agents will push buttons in transactions just because it's in their nature. Ignore it, compromise within reason and close the deal.
Mike Lewis
Sep 25, 2007 04:16 AM
Rainer
10,591
10,591
Yolanda Bradshaw
"We've Got Your Move"
Comments(4)